Your account in DE is blocked

hello, yesterday i recived a mail from amazon for my germany account -:
Dear Selling Partner,

Your account in DE is blocked due to details (Legal name/address) mismatch.

Kindly reach out to the VAT Ops team on de-vat-number-appeals-eu@amazon.com for more details.

Sincerely,
Amazon Services Europe S.a.r.l.

above that i received from amazon that name or address is mismatch but in my VAT certificate everything is correct still don’t know why i received this mail and notification
is there anyone who received same kind of mail ? regarding that , even my name is address same as in my seller account but still i got that can you please help for this