When a customer leaves a negative review and opts out of communication, leaving you no way to reply or make amends, is it acceptable to use, say, A+ content for the product to publicly respond to these reviews?

I find it frustrating that customers don't read the instructions, make mistakes, and then leave negative feedback with no option to address or question the issue.

Thanks

Hello @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_XUNeUuvrQDpgP @Seller_gAhPNiLrkfTcr @Seller_hnDMgUKxMh1V4 @Seller_mIRnuhdx7l5sN @Seller_fgtTzyHQfOM1x

Hope you are all well, we recently received the feedback for the order 206-0225558-5373157.

The total feedback is more like a product review, it describes the product in detail.

I tried to remove it by the removal tool but failed, and we also opened a case but your team just said and refuse any help: "the seller is responsible for talking ownership of any inconvenience the order causes to the buyer."

Could anyone help? Wish you and your team have a nice day ;)

Our account has been dormant for a number of years and we wish to close it.

I understand that I cannot close a deactivated account but I don't know how to find out why it has been deactivated.

Any help would be appreciated.