Amazon removing reviews
I have been selling on amazon for approx. 4 years and just recently amazon removed around 120 reviews of a single ASIN. I have not done anything against amazon terms to get those reviews and when i ask amazon if i can appeal this they just give me an automated response as to why reviews can be removed. Is there any way i can challenge this because i really think this is unfair as i have got those reviews legitimately after years of sales, whilst my competitors get thousands of reviews.
The only thing I can think of, but I am sure it is not against amazon terms is asking customers for reviews after a sale of my item through JS app, (not positive reviews).
Please if anyone can advise, it would be much appreciated.
0 replies
Seller_esvgLzKXw2YAl
Did you get any kind of notification? If so, it would be helpful to post it.
Personally, I would recommend against using software to request reviews/feedback, as it’s very easy to actually break the rules. ie. terminology changed, too many requests and so on.
You can literally ask a customer for a review, from a button. Which is far safer.
