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How to Update Title/Description/Attributes for a Removed Product?
Hello,
I need help updating the title, description, or attributes of a product that was removed by Amazon due to a violation of restricted product policies.
I suspect that I mistakenly included a prohibited keyword somewhere because there are dozens of similar products still available for sale. I've been struggling with this issue for months.
I believe I need to update the product listing before resubmitting my reinstatement request. However, since the product is inactive and removed, I’m unable to make any changes.
Does anyone have a solution or workaround for this?
Thanks in advance for your help!
8 replies
Seller_UF4gsZAxQmgsk
Hi,
I have the same exact problem, the Account Health team closed my listing because of some words that are on longer allowed (with the mention that I'm selling this product for 2 years and it was fine until now).
I've tried to update the Title, Product Description and Bullet Points and the changes are not implemented. I've discussed with the Account Health team and they said that this is technical problem and should be solved by the Seller Support, but the seller support is not able to solve it for more than 5 weeks.
I've tried everything they said to do:
-updated via Catalogue Upload
-spent hours on the chat with a lot of guys and they even do the changes on their side and said to wait 24/48h for the updates to be implemented - nothing changed
-I've deleted the listing, waited 24h, re-uploaded the listing with the same SKU, it was loaded back with old values.
So, if any of you have any solution for this, please advise, as I'm trying to solve it and I get all the fantasy answers possible, but nothing works.
Not to mention that it was closed without any notification, after I was selling the product for 2 years.
Thank you!
Ezra_Amazon
Hi @Seller_2Hai1JKy2gyYu and @Seller_UF4gsZAxQmgsk,
Have you contacted Seller Support in order to assist you with the listing update as per compliance request? If yes, can you please share the case ID with me?
All the best, Ezra
Seller_jMfpv41SfQScU
I also had this issue with a couple of ongoing 'violations'.
I contacted Amazon Account Health Support and they walked me through making the changes to fix one of the two issues.
The second issue (as yet, un-resolved) still has over 36 hours before I know if it has been fixed.
I hope this helps!
Seller_UF4gsZAxQmgsk
Hi Ezra,
Yes, I've contacted Seller Support many times, the last active case is 10885713472, for which I'm waiting for a resolution.
If you can have a look on it, would be great, as I've been waiting for answers for the last 5 weeks and each time the answer was something to try out, but the issue was still not solved.
Hopefully this one will be the one.
Thanks.
Ezra_Amazon
Thank you for sharing your experience @Seller_jMfpv41SfQScU!
Would you mind sharing what specific steps they guided you through? This information could be valuable for other sellers facing similar challenges.
Also, please keep us updated about the outcome of your second issue once the 36-hour window has passed 😉
All the best! Ezra
Ezra_Amazon
Thank you for providing the case ID @Seller_UF4gsZAxQmgsk.
I'll pass the case to the partner team to ensure it receives proper attention. I'll follow up with you as soon as I have any updates. Cheers, Ezra
Ezra_Amazon
Hi @Seller_UF4gsZAxQmgsk,
The partner team found and removed several references to "Energie" from your product detail page.
While this change doesn't guarantee reinstatement, please contact Seller Support again to inform them of these updates.
Cheers, Ezra
Seller_UF4gsZAxQmgsk
Hi Ezra,
Not sure what they removed, but I see the same Title, Product description, Bullet Points.
And how should I contact Seller Support again? They still didn't answer to my case for 4 days, should I reply to the same Case? Wouldn't this trigger the flow to go to a beginners team and start all the conversation from scratch?
Thanks
Marcel
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