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Seller Support acknowledge fake reviews and request transfer to Community Help Team
Dear Community Managers,
@Julia_Amazon @Spencer_Amazon @Roberto_Amazon @Ezra_Amazon @JiAlex_Amazon @Angie_Amazon @Sarah_Amzn
May I refer you to CASE 10674889022. This is in addition to the email correspondence that we have had with community-help@amazon.co.uk to which we have had no reply since the 16th December 2024.
The Amazon.co.uk Seller Support member of staff has written back to us with the following and I quote……
“We see that you have contacted us to remove the negative reviews from "Binta" who has left a one star, unverified purchase, review against your listing ASINs: B00O4YAPM6, B071RD8XTK. These are fake reviews. You want us to take ownership and remove these product reviews our side.
Please be informed that customer review removal will be taken care by our Community help team hence we suggest you to directly contact them so they will review and do the needful as we do not have access to transfer your case to them.”
At last, as above, Amazon Seller Support have acknowledged the reviews as being fake.
Next steps: please remove the one star reviews against the above ASINs and stop Binta from leaving any further reviews against us, or ideally, against anybody else’s portfolio.
May we wish you a Happy New Year and above all, that you and your families stay jolly ‘n safe.
Thank you.
Yours sincerely
Paul & Philippa
0 replies
Seller_QuM1AZgzfU9x4
I don't think they are agreeing the reviews are fake, they are just repeating what you said to them.
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