EXPRESS DELIVERY ADDED BY AMAZON
Have Amazon got a team of people thinking up continuous ways to put off independent sellers? First it was Account verification process renewal, then VTR then very recently UK based trading verification and 2 days after sorting that mess out now I`ve just gone to list some items and there is an automatic 24 delivery postage option which I cant remove!! When did they tell us about this and how can we possibly comply if we are selling on a part time basis from home? Any ideas on how I can remove this postage option? (In my Shipping options settings Express is still showing as `No`)
0 replies
Seller_ZJhFeE3tNKzfh
quite a few threads to this effect now. Assume it is a glitch but Amazon haven’t announced anything (which shouldn’t come as a shock frankly) no doubt the issue will be fixed and disappear as abruptly as it appeared.
Sakura_Amazon_
Hello Sellers,
I found and reviewed the threads regarding this topic, as well as the screenshots provided by other sellers.
Here I am tagging the Sellers that wrote on the Forums regarding default express delivery option:
@Seller_nT7psArrIHc2I , @Seller_6awJL0SOReDyy, @Seller_FwDi7ESyrH7sh , @Seller_oZjFTHXLT4XwO
If there are other Sellers who experience the same, please comment on this thread with the below information.
I would need some more details to investigate it.
- Did you open a case with the Seller Support?
-If yes, please share the case ID in this thread.
-If not, please open the case, as it will be needed for the further check.
- Please check your Default Shipping option to see if Express Delivery is set to: No
- Any screenshots of your listing shipping settings or default shipping settings would be useful (remember to remove any personal data).
I am looking forward to your reply.
Regards,
Sakura
Sakura_Amazon_
Hello Sellers,
Thank you all for your comments. We are in contact with the Partner Team and investigating the issue. We will let you know if we get any updates.
Regards,
Sakura
Seller_N8sdIVWmCyj2a
This is still happening, tried listing a couple of CDs and it keeps defaulting to express shipping I can not edit it as the box is greyed out there is no way to edit it, so can not list anything new, this has been going on for at least 2 weeks now, why no fix or update. Edited to point out I’m a individual seller if that makes any difference.
Sakura_Amazon_
@Seller_FwDi7ESyrH7sh, @Seller_N8sdIVWmCyj2a @Seller_nT7psArrIHc2I @Seller_6awJL0SOReDyy
I am checking this regularly. I understand that it has been a long time since you raised this topic.
I see that the Team is working on it, but, unfortunately, I don´t have any updates to share. The moment I receive some specific information, I will update you.
Sakura
Seller_9ImBEGqOxcZqR
This is still an issue. Seller support case ID 9652187062. Default shipping set to no for express delivery yet express delivery is checked for all new products I add
Sakura_Amazon_
Hello Sellers,
I have reached the Partner Team again to check any updates..
Please, keep me updated here regarding SPS response.
Thank you,
Sakura
Seller_19xPhE8YgkmxW
Hi Book_Sales_are_Russ,
I may be trying to teach grandmothers how to suck eggs, but... and I'm sure this has been though of - but just in case...
When you Add Product Via Upload there is an Express Delivery UK box...
If this was accidentally (or even automatically) ticked it might have the effects you describe
In any case checking with an upload (which doesn't have to be completed) would allow you to ensure this box is not ticked, or if it IS ticked might allow you to untick it (and complete an unnecessary upload)
If this has already been thought of, or checked for, please accept my apologies, in advance
All Best
Brian
Seller_FwDi7ESyrH7sh
yes there is still no way to untick the greyed out express delivery
Seller_nT7psArrIHc2I
I had another email from seller support today saying they are still looking into the issue. Must be a big problem as it has been going on for a long while now. But at least they are still trying to sort it out.
Sakura_Amazon_
@Seller_nT7psArrIHc2I,
Thank you for sharing this update. Seller Support Team is also collaborating with the same Partner Team to get a solution. All of the examples that I gathered here were passed on to the same Team.
Thank you for your patience again....
Sakura
Seller_nT7psArrIHc2I
Thank you Sakura
Hope it can be resolved soon.
Sakura_Amazon_
Me too ... I keep this thread all the time on my "to monitor" list, and I wish I could consider it resolved 🤔
I'm keeping you all updated!
Sakura
Seller_N8sdIVWmCyj2a
Thank you for the update I really hope it’s fixed soon it’s been going on for such a long time. It’s very frustrating. I’ve also noticed quite few threads have shown up on here in the last few days of other sellers who have discovered they are effected by this issue as well.
Sakura_Amazon_
@Seller_N8sdIVWmCyj2a,
Thank you for letting me know. I spoke with other moderators, as well, about this.
Regards,
Sakura
Seller_9ImBEGqOxcZqR
Can you elevate this problem with your superiors? It's now been a quarter of a year since this issue was known and it has still not been resolved. It's ridiculous. All the technical team has to do is undo whatever silly thing they did to create this mess in the first place!
Seller_nT7psArrIHc2I
Still no word on a resolution on this. It is taking a very long time to resolve.
Seller_9ImBEGqOxcZqR
Not sure if anyone else has mentioned this, but I also can't check delivery options outside of the UK. Well, I can check them but they are instantly lost. These ones:
Domestic and within Europe (Std UK Europe)
Domestic, within Europe and the United States (Std UK NorthAmerica)
Domestic, European, US and international (Std UK-ROW)
Seller_9ImBEGqOxcZqR
Hi Sakura, we really need this resolved now. Obviously, no one is doing anything there. Is it not time to refer this to someone higher up who can pressure the Technical Team to resolve it?
Seller_JIfFwmpEsbJPI
Yes. I had the £8.98 suddenly marked as main shipping price for no reason so I edited the listings & ticked the shipping options that I wanted and minutes later it's back to how it should be.
Seller_IvVwEd8qUuYlP
I can confirm that as of May 2024 this issue is still not resolved. Any items I add to my inventory automatically get Express Delivery UK added. The option is ticked _and_ greyed out so I cannot change it on an individual item-by-item basis.
My default shipping template has Express delivery set to 'No'
This is very annoying. This started happening a few months ago.
However, products in my inventory which I added prior to this issue appearing do not have the problem, i.e. they have Express delivery unchecked.
Any update from Amazon?
ps-- I am adding products using Catalogue -> Add Products --> type in the item name --> find it in Amazon's catalogue --> and then fill in the product price, shipping options etc manually)
Sakura_Amazon_
Hello Sellers,
I am in touch with the Team that is checking this issue, and I wanted to confirm with you a few things.
- Are you able to change the shipping settings (untick Express delivery ) on the SKU level? You should go to: Manage your Inventory -> locate the SKU-> Edit - > Offer - > locate Shipping settings.
- Does your selling plan allow you to use the inventory file to implement shipping changes in bulk?
- Do you use another workaround to adjust your shipping settings ? If yes, what are your steps ?
Tagging here Sellers for visibility: @Seller_nT7psArrIHc2I, @Seller_N8sdIVWmCyj2a, @Seller_IvVwEd8qUuYlP, @Seller_JIfFwmpEsbJPI, @Seller_9ImBEGqOxcZqR, @Seller_FwDi7ESyrH7sh
Thank you so much for your cooperation and patience !
Regards,
Sakura
Seller_JIfFwmpEsbJPI
Its still happening. £8.98 default shipping for THE FIRST FEW products listed on my inventory page, The box for £8.98 express is ticked in the box which is showing grey with no way of removing the tick. I keep having to tick the domestic shipping box on edit then save and it goes back to normal shipping. Trouble is, it reverts back to the £8.98 shipping again some time later.
Seller_zyZth6nzHF4uq
I've just come across the same problem. A cheep book with a customer choosing express delivery, now I have to rush to package it for £1.05 profit. When I look at my default shipping settings "Express Delivery - UK" says "no" but for some reason I offering "Express Options". I hope Amazon can guarantee this will not be marked as a later delivery, as even with special delivery there is no way it will arrive in 24 hours from my location.
