Account health scoring issue
Hello, there were 8 intellectual property complaints on our account and 6 of them were removed because they were not real complaints. There are now 2 left and we are trying to remove them, but our account health score seems to be very low.
Is it normal for the score to be 76 due to 2 complaints?
It is written in amazon policies that 1 violation reduces a score between 2-8. Is it normal to deduct 124 points for 2 violations?
0 replies
Seller_77IcbQKVGdZo0
It can be. You can get more points deducted for certain violations than the 2-8 points quoted. You can also get more points deducted for repeat violations.
Also if the violations that were removed has only happened recently it can take few hours for your health score to update.
Concentrate on getting the violations removed if you can. If you have no violations your score will be at least 200
Seller_pKdF0dnvoraDu
Hello @Loji_Mart,
Virgil here to assist.
Thank you for providing insight into your current account status. My goal is to give you further guidance on the next steps.
To help you better manage your account health, we’ve created the Account Health Rating (AHR). The AHR indicates your selling account’s risk of deactivation due to non-compliance with certain Amazon selling policies. It is displayed on the seller’s account health page for each store that they sell in worldwide.
Multiple violations of the same policy impact your account health in two ways. First, the point values associated with violations included in your AHR increase each time that policy is violated. That means that repeat violations will cause your AHR to degrade faster, with higher severity repeat violations having the most impact.
In the future, we will add features to the Account Health page to help you better track the graduating impact of repeat violations. We may also implement additional maximum numbers of violations for other policy areas.
As stated by @Smiley_Guy, all new sellers start with a score of 200. Points are deducted from your AHR score each time we find a new policy violation, and added back when you successfully address that violation. Point values for each violation are based on severity level and typically range from 2 to 8, though critical violations automatically bring your AHR score to zero.
For more details, please visit account health rating: frequently asked questions, account health rating programme policy.
Furthermore, in order to get an in-depth understanding of the violations, and to assist you better, please share the performance notification or email pertaining to the received Intellectual Property complaints.
Thank you for your post. I hope my response is beneficial towards your business.
Best Regards,
Virgil.
