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Seller_nki9TlLs2fNoB
Negative feedback order not received
Hi,
Order has been received on 9 Oct 2024 and buyer left negative feedback stating Order not received send it in Royal Mail 2D05575990000004724A3
@Ezra_Amazon @Julia_Amazon @Sarah_Amzn @Winston_Amazon
Tags:Account Health
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0 replies
Seller_ZVAz3d5lZuGid
Simply reply to the customer that the tracking and GPS shows that the order WAS received on 9 Oct and send them copy.
Once again your tags to the forum mods are not correct and will not be seen by them. Start with @ then type their name and select from dropdown.
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Sarah_Amzn
Hello @Seller_nki9TlLs2fNoB,
I'm Sarah with Amazon.
Have you already requested the removal of the feedback through Feedback Manager?
Kind regards,
Sarah.
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Seller_ZJhFeE3tNKzfh
Did you use Amazon Buy Shipping? Feedback relating to none delivery is only struck through if FBA or Buy Shipping is used.
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