lost phone no OTP

For past 3 days I'm unable to get access my amazon seller central as it keeps asking for otp (as usual) but I lost a phone and waiting for replacement. I've sent my passport photo on OTP recovery page and no answer for 3 days. They say it's 1-2 days. Seller support are practically useless. I cant reply to questions, dispatch orders, add stock, update tracking. Anyone from amazon recovery team who can help please?