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Amazon suspend our Seller account because of Amazon Pay Account
Hello ,
Amazon deactivated our seller accounts because of Amazon Pay Account which we are not using it.
When i called them they said Anazon Pay account team deactivated our seller accout then we sent email to amazon pay account team they said they are not able to find my account with provided email.
Even we received email from amazon pay account on same email but still they are replying they are not able to find my email , even we received emails from amazon on same email address.
We are helpless now, i do not know what to do now. They are saying first reinstate amazon pay account then seller account reinstate but we are unable to login our amazon pay account because we did not used it since started.
We are hopeless now. Is there anyone who can help us. Please advise what to do now?
Please help me , i have provided all the proof by email but still not able to login our amazon pay account. Please hel us , it is humble request to Amazon Team.
Thanks and Regards,
Ar-Razzaaq
22 replies
Oliver_Amazon
Hello @Seller_8gNFLbO4Qkv81
Thanks for your post. My name is Oliver and I want to help you with your suspended account. You explain that your seller account is blocked due to the relation with the Amazon Pay Account.
The process is exactly as you wrote: first reinstate amazon pay account then seller account reinstate. If you can't access Amazon Pay account anymore, then please send an email from the Amazon Pay email to amazon-pay-seller-confirmation@amazon.de to explain what went wrong with the amazon pay account.
Only if the block on Amazon Pay can be solved do you have a chance to reactivate the seller central account.
Regards
Oliver
Seller_OPDKGLSTHfqlh
You can join us in a class action lawsuit against Amazon if they hold your money and you sent the goods or if there are indications that they discriminate against you for trading on the platform.
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