Is it worth contacting Royal Mail?
Will keep this short, basically we ship low value items and print all our labels via RM online so all labels have the 2D barcodes, can’t justify the tracking as we wouldn’t make a profit so realise we take a chance. Recently we’ve had a lot more “not received” requests from customers and most of the time we bluff our case and we don’t hear back from them. However, some of the time depending on the customers attitude and first contact it’s a hunch that they are taking the proverbial and one in particular is making our gut scream out scammer. Basically, a week after posting they wanted a refund and claimed they didn’t receive the item we sent, most people ask if we know what’s happened to the item or want a replacement, yada yada. Long story short, would it be worthwhile contacting RM with the details of the shipment and barcode in the hope they can confirm either delivery (long shot I know) or at least if the item hasn’t been held up anywhere. Would anyone consider RM to have this info based on the 2D barcode or has anyone successfully managed to verify this as non tracked with 2D barcodes?.
Cheers
0 replies
Seller_Ce8pCzhbVPubz
Hi TinyTim,
When you say you print your labels via RM online, are you meaning the RM Click & Drop service?
Seller_Ce8pCzhbVPubz
Ok so do you not have a clickable tracking number within the Orders > Manifested Orders (Select Order, then open order details arrow)?
On 1st & 2nd class (parcel) and 24/48 service this is delivery confirmation.
Seller_N6BdnTb7YT1X8
Hi, I work for RM as a posties, do you have the 10/12/16 digit code for the item, I take all my labelled items to the PO to get a receipt and the code is printed off on the receipt. If you go to the RM site you can enter the code in the tracking box and (if the item has actually been scanned) you will see if it has been delivered.
A week or so ago I had a customer ask me where her game was and I was able to see that it had been collected from her local RM depot and as I pointed out to her that either she collected in person or had handed over her ID to a family member to collect it on her behalf (I also took the opportunity to tell her I worked for RM) and that if there was still an issue to get back to me, needless to say she didn’t.
There was a debate on another thread about posties not scanning 2D bar codes but on the whole most do as they should - there are issues however over labels being stuck to items where the 2D square (which holds the data) is over an edge which makes it impossible for the scanner to pick up and sometimes when the label gets really soaked or if the printer in has been allowed to get really low on ink.
Seller_Z28DbFhDq2QFn
It depends on what service you are using. If your using the CRL codes for 24/48 with the 2D barcodes then it is not worth contacting RM. Bear in mind with these codes you can’t even claim back from them due to their T&C’s with these services.
Seller_USR70UPA2rWIf
How do you post them, take them to the post office or drop them in a post box? If you drop them in the post box Royal Mail will not help as proof of buying a label is not proof of posting the item. If you take them to a post office you need to get a proof of posting for each item, which is free. If you can prove that the item was posted and if the addressee is prepared to put in writing that the item was not received then you should get a refund from Royal Mail.
Seller_Nz2MTqwBLe52k
do you upload the 2d barcode number to amazon ? as I found when I did this Amazon would automatically email the buyer after 7 days to say “sorry your item is delayed” as the 2d barcode can not be read by the amazon system.
I was getting at least 4 or 5 queries a week about delivery I think they were triggered by Amazons email, and most were chancers as, as soon as you provide details of delivery you never hear from them again.
I do not upload the 2d codes now and guess what the delivery enquires have virtually stopped.
it may be worth a try and you can stop click and drop uploading the codes but still marking as dispatched.
Seller_Hg3zznbQySqDE
We are in a similar position. Low cost items sent Large Letter only tracked if customer wants it and has to pay extra. We use Click and Drop (with Amazon integration) send things RM24 or RM48. If a customer does complain about late or non delivery it is possible to look up their Amazon ID in search box, then click of RM system Customer ID. You will then be able to select a down arrow to get further details on delivery. There is a long track and trace number link (in red) which will take you through to RM track and trace system. Message will show up saying whether it has been delivered, when and from from which delivery office. I normally take a screendump of this info, send it to customer and suggest they check with neighbours, colleagues (if sent to work address), partners etc. to see if they picked up order and forgot to tell customer. This normally is enough to satisfy them. Hope this helps
Seller_Wqg5EgqxuOwDD
Where are you getting that figure? As an example using CRL for a 125g LL 2nd class would be £1.24. It’s scanned at the point of delivery and the delivery information is (usually) available on RM track and trace. In addition you have the benefit of averaging the day’s large letter sent by the same class.
Seller_bixMTbRxHCvav
Hi, Just out of interest would using a franking machine be cheaper with LL 2nd class post, better rate proof of posting and compensation for lost items.
We sending 2nd class large letter items less than 100grms for 72p
100gms -250 gms £1.03 both with compensation?
Are there better rates using a different service?
Seller_ovMH8VuyV3OaR
If you think the customer is claiming fraudently and it has happened more than once i would alert Royal Mail to this fact and also maybe threaten a small claims court action against the customer , once you tell them the fee for the court charges alone at £210 depending on where in the country you are - all of a sudden the claims will stop.
Hope that helps
