another high value return with no real fault - suspicous buyer activity

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
Country changed
user profile
Seller_vNGUliyBfm8re

another high value return with no real fault - suspicous buyer activity

just came across another buyer who has had a brand new sealed high value (£600) item off us which has never had any returns or complaints for us before and this customer has had the product for just under 4 weeks, and now all of a sudden wants to return it stating some really vague fault

When questioned the buyer for what the 'claimed' issue was, inviting them to numerous ways to easily share information, offer them a replacement and free technical support. buyer gets hostile and demands a full refund. Alarm bells ring straight away as usually i find any genuine buyer with a genuine problem does not get so snappy at a polite offer to help support them. this was very much the buyer did not like to be questioned because he knows the can't prove an issue with the product so he's very quickly turned a polite , helpful communication into a hostile response being quick to cite his Amazon returns policy.

The return request was already approved and now waiting for the goods to come back. just pray and hope my goods come back with no issues!

will update the thread if needed once the return is processed.

26 views
4 replies
Tags:Buyer messages, Refunds, Return shipment
00
Reply
4 replies
user profile
Seller_vNGUliyBfm8re

just a quick update for everyone - as per my suspicion aroused by the buyers strange behaviour.

the return arrived yesterday, it was video filmed unpackaging & within an hour of being delivered back to us, all captured start to finish. the buyers high value returned goods fortunately were the correct original goods we sent the buyer (1st hurdle out the way) BUT were damaged by the buyer and returned back to us with him demanding a full refund (yes of course, buyer breaks it and we have to pay for that) These items were brand new manufacturer sealed when sold just under 4 weeks ago.

actions taken:

  • documented / uploaded all video / photo evidence
  • wrote a polite message to the buyer informing them of damage found on the returned goods and evidence was attached
  • issued the buyer a partial refund and applied a deduction for the damage induced, attached the photo evidence when processing the refund for amazon, even included a collage of annotated damage photos.
  • Amazon processed the buyers partial refund processed this morning.

logged on today and no response from buyer to partial refund message.

possible blowback = A to Z and neg feedback maybe, nothing as of yet.

Is there any more I could/should have done?

00
Follow this discussion to be notified of new activity