I had a situation which Amazon Seller Central appears to be completely unable to help me with, so am posting here in an act of desperation.
I thought I only had one account, rocket-bricks, and was initially confused as to how I was violating the Amazon multi-account policy. Having appealed (and using the options to say that I didn't recognise the other account), I was informed of the other account name. Turns out that I did have the other account many years ago and had forgotten about it.
Good so far.
Both accounts are deactivated, I cannot close either account and the appeal process adamantly refuses to assist with changing the appeal type or help in any shape or form. Despite me submitting information to confirm I know of the other account, someone apparently reviews my submission and keeps on telling me "We completed our evaluation of your submission. We do not have enough information to remove the violation at this time."
Despite what I submit, there's no change in the response and I feel like I'm just interacting with a robot or something!
What can I do? I have a legitimate business that will sell well on Amazon and nothing's working!
