Buyer supplied insufficent address - A-Z ruled in favour of buyer
Back in January we sent a low value item to the customers supplied address.
Fast forward to now, we received a message from the customer saying that the item hadn’t been received.
Usually we’d just refund at this stage however upon checking the order again the buyer had an address of (example):
Bob
London
N1 1AA
So we said sorry upon checking the address it appears incomplete so we cannot grant a refund as this was your error.
The buyer then starts an A-Z claim, I stated that the supplied address was incomplete, however Amazon granted it in the buyers favour.
Now in hindsight we should have looked a bit closer at the address to begin with, but it was in the height of Xmas sales still so was missed.
Still I feel this was the fault of the customer for supplying an incomplete address in the first place.
Seller_09KaA3XjqoUPw
Are you sure the address was incomplete at the time. If I go back to orders in jan mine all now have part addresses, I have to go back to my tracking to find the full address at a later date. I think amazon have been doing this some time. Try checking another order from the same week
0 replies
Seller_hC0hNVDuILaKO
No, you can’t do that.
A non delivery is a non delivery and the customer gets aa full refund including outgoing postage [not any expedited costs though].
If undeliverd it should eventually be returned to you so that you would only be the postage down.
Seller_09KaA3XjqoUPw
Are you sure the address was incomplete at the time. If I go back to orders in jan mine all now have part addresses, I have to go back to my tracking to find the full address at a later date. I think amazon have been doing this some time. Try checking another order from the same week
