Number Rating Drop
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Seller_NND8cTOhckKec

Number Rating Drop

Dear Amazon Support,

I am writing to report an issue regarding our product under the brand name Jenoss,. We have noticed that the rating count has only been decreasing, which seems unusual and possibly erroneous.

We have attached a screenshot to support our observation and kindly request your assistance in reviewing and resolving this issue.

Looking forward to your prompt response.

Best regards,

imgimgimgimg
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Glenn_Amazon
In reply to: Seller_NND8cTOhckKec’s post

Hi there @Seller_NND8cTOhckKec,

There are many reasons ratings might adjust and change however it may be related to your variation. I would recommend that you reach out to Seller Support with your concerns and evidence. If you have difficulties working with Seller Support please provide your case ID and I will review to see what other escalation options exists. Thank you for your understanding.

-Glenn

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