Amazon Tracking Rate

1 : The root cause of our company not uploading valid tracking information has been that we’ve had issues uploading files via the automatic tracking upload method. We have tried contacting yourselves before but haven’t seem to get anywhere. This has caused our valid tracking rate to go very low. The very root cause is that we weren’t able to add the tracking automatically through the upload option. We have tried numerous times to use the upload option - https://sellercentral.amazon.co.uk/order-reports-and-feeds/feeds/ref=xx_ordrelfile_dnav_xx However it keeps saying that the file isn’t complete even though it’s done as a text file. We have also been short on staff recently due to Covid and that has effected the tracking been uploaded. The Valid tracking isn’t showing correctly neither I have checked 20 orders manually which all have valid tracking information however they’re not showing on the report as valid. The first 20 on the report all have valid tracking even though only 10 showing on the whole valid tracking. I have checked the below orders numbers and can confirm they all have valid tracking information. The root cause was that we have had issues with uploading the file report so we weren’t able to upload is straight away. We have had low staffing issues due to Covid that’s why it wasn’t done manually in time. The root cause is also been caused because we have been uploading the tracking information after it’s been delivered to the customer instead of before.

205-9700346-8013168

203-2017704-2345162

204-6004929-8421100

206-5903410-4185920

203-3628321-6504360

206-7605482-5047566

206-9091501-9278738

202-7896410-1316363

206-7428349-3994746

205-0947738-9482733

204-2643997-4536361

204-8955624-2681154

204-4244691-3790767

206-6417609-0956358

202-7142980-2587542

026-9923473-9066750

206-1332716-4709165

204-5126547-7485946

203-5078666-0088314

206-1408708-2891553

2: We have taken immediate action in uploading the tracking information manually and on time were going to make sure as soon as the order is invoiced out that we upload tracking straight away therefore the customer isn’t let down and were giving a good account of ourselves on amazon. We have also taken the action to contact with our courier and get them to send a detailed report daily of the parcels we’ve booked out. We have taken the action of stop using the automatic method and now it will be done manually so nothing can be missed. We have done a training session internally yesterday so now everybody who works in the office knows how to upload tracking manually this will confirm that the tracking is uploading correctly. We have now read the tracking help page on the Amazon website and have learnt that tracking must be uploaded when the package is collected by Parcel Force. We will now make sure the tracking Is updated as soon as Parcel Force collect the parcels.

3: The action we have taken to provide valid tracking numbers is we’ve contacted the courier and verified they have had their first can before we upload the tracking information onto our amazon account. We strive to achieve the best as we believe that customers haven’t correct tracking information enhances the quality of service. We have made sure that tracking information is uploaded manually and that 4 members of our store know how to verify and upload the tracking information. I have also uploaded all tracking manually for the last month so that each customer can easily track their orders. We have done more training sessions so staff know how to process tracking correctly. We have made sure that there is always a member of staff who can do tracking manually. We will check every tracking number before it’s uploaded to confirm that it’s working correctly and that the buyer can track the parcel. We have uploaded tracking manually for all transactions between September & October and going forward were going to upload them manually at the time of order. We action we have taken to upload valid tracking information is to get the data straight away from Parcel Force themselves then we will upload it as soon as it’s been collected. This will cause all our problems to be resolved.

We have fully complied to Amazon policies in making sure tracking is uploaded I’ve checked through all the transactions manually and can confirm has been fully uploaded to each order. We are now uploading tracking the same time the order is placed with the courier so nothing is missed from our end. We strive to achieve a 100% tracking upload rate and believe this is something we can adhere too. Please can you enable our account to sell again.