Hi,

I was wondering if anyone can help me mediating the following issue that I have with Amazon Seller Support.

On the 14th January I received a message from Amazon stating that an ASIN in my iventory requires a 2D barcode from the 12th February 2025. I immediately raised a case on the 14th Jan (Case ID:10704480632) to determine whether I needed to recall my inventory.

The response stated the following:

"Regarding your query, your existing inventory in the fulfillment center do not require 2D transparency codes. Any new inventory you ship to Amazon now requires 2D Transparency codes on them. Hence, the requirement for the units will be effective after February 12, 2025 for the new inventory you ship."

On the 18th Feb I received a product authenticity violation for not having a 2D barcode and the ASIN was delisted. I contacted the Account Health Team who advised me to send in an invoice. I did this and it was rejected as they wanted to see an invoice from the sub supplier. I then obtained this invoice and resubmitted and this was rejected.

I called the Account Health Team again to question why, they couldn't answer and said there was nothing they could do. In the meantime my inventory is frozen and I am unable to create a removal order.

There is a substantial amount of stock involved here and I have taken pro-active steps to be compliant yet everything I do is rejected.

Any ideas on what to do next?