Listings suspended due to required product safety documents (recognised previously as a medical device)

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
user profile
Seller_MLfA5BsCqqcZZ

Listings suspended due to required product safety documents (recognised previously as a medical device)

Hello

I've been selling on Amazon for the past 3 years and had my product recognised as a medical device previously. Due to a recent change in the parent ASIN this has now triggered all my ASINs to be suspended and the same product safety compliance documents requested.

I have sent in all the required documentation and keep chasing via the account health team and seller support, but no-one is reviewing the information I provided and reinstating my ASINs. This has been going on for 3 weeks now.

I did email the high risk child safety team too asking them what is happening but I keep getting automatic replies.

I have email evidence to show that Amazon has previously approved this product as a medical device. These types of products are sold on Amazon UK already, which proves that you can sell these types of products on Amazon.

Can I please have a moderator look at this case ID 10916279492 and connect me to someone who can actually resolve this issue?

@Blake_Amazon @Jill_Amazon @Steve_Amazon @LeviDylan_Amazon @Michelle_Amazon

9 views
2 replies
00
Reply
0 replies
user profile
Seller_k2X0L9mVRT0pW

the mods won’t see this post as you haven’t tagged correctly- look in the forums for how to do this as it’s been specified several times on various threads

10
user profile
Seller_ZVAz3d5lZuGid

Also, re the tags - I don't think ANY of those names are actual forum moderators - certainly none of them are UK mods - they look like other sellers who have used the word Amazon in their names.

10
Follow this discussion to be notified of new activity

Similar Discussions

user profile
Seller_wVzbkqhJZBxtb
user profile
Seller_Xaw991dyoNS6p
user profile
Seller_DftB6UkPznkwX