Hello!

Writing this in hopes an Amazon moderator sees this. So, to makes matters brief, my account has being deactivated a month ago for related account policy violation. I've been trying to appeal to reinstate my account and Amazon asked me to complete a video identity verification interview. Before continuing to appeal I must complete this interview, which I did last week. Still waiting for the results, but I had not received any updates. Could an Amazon associate here to so kind to let me know if there's any update on the identity verification interview?

Hello

My Amazon New Seller Account deactivated after identity verification with the following reason,

Hello Seller,

After reviewing the information from your virtual identity verification, we believe or our controls identify that your account has been used to engage in deceptive, fraudulent, or illegal activity. As a result, your account will not be reactivated.

I have submitted all documents during interview. After identity verification my account deactivated . Amazon support team not responding properly . Any one can help me how i can activate my new seller account

So, my account got deactivated because according to Amazon they were unable to verify my identity after I participated in a video identity verification interview.

Amazon didn't stated why they were unable to verify my identity.

I have uploaded all of the required information to my seller central, all of my legal entity and business information and address are up to date and validated by Amazon.

I have tried to submit my identity and my company (that the account listed on) documents as an appeal several times, yet all of the appeals were rejected.

I am now unable to contact account health support by phone. I do not have the option through my account's seller central.

When I open a written case to account health support I receive an automate reply saying:

"Hello,

This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel."

I don't know what else to do.

I have no idea why Amazon failed to verify my identity, and I have no idea what documents they are expecting to get in the appeals.

If anyone has any idea, or an offer that might help me get my account reactivated I would really appreciate it.

Thank you.