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Product Authenticity Customer Complaints! Selling Branded Goods Since 2012! Amazon doesn't accept receipts from the Brand owner or the authorised letter from the brand owner. Please help!
I have been selling 100% authentic branded goods from the UK since 2008 on a different online marketplace. A few years later, in 2012, Amazon approached me to sell these products on their platform, and I’ve been doing so ever since. However, it has become increasingly difficult to continue.
Two months ago, I received a complaint about one of the branded products I was selling, which I successfully resolved by providing receipts from the brand owner. Recently, I received another complaint for the same brand, but now Amazon is not accepting the receipts (the Health page shows "High – Repeat violation").
I have also provided a recent 5-year contract from the brand owner, confirming they have been supplying goods to us since 2022 and will continue to do so until 2025. I contacted the Account Health Specialist, who confirmed that all the receipts and documents were accurate, but the internal team continued to reject them. Additionally, from Amazon, they say "for privacy reasons, we do not provide details about our investigation methods". How can I address it without the full information?
I’m deeply concerned about the potential loss of my account. I am at a loss as to what more I can provide, and this situation is incredibly frustrating.
I appreciate any help at Maya_Amazon at Winston_Amazon at Julia_Amzn Thank you
8 replies
Seller_KlbXZHzQGSDZv
cant help with this but you need to tag the mods so they come up in blue otherwise they dont see the post
@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon
Sarah_Amzn
Hello @Seller_ovQaquDIQinnO,
I'm Sarah with Amazon.
Could you please share the latest case ID opened with Seller Support so I can check how I can assist?
Kind regards,
Sarah.
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