Invoice rejeted
Perfectly legitimate invoice has been rejected 8 times now. Its being auto rejected providing me with no real reason as to why. Causing severe delays to my selling.
@Spencer_Amazon@Sarah_Amzn
10 replies
Ezra_Amazon
Hey @Seller_bfO3ugKd669op,
Could you please provide more details about the issue you're facing? If you have a case ID, please share it. This will help me assist you better. Thanks!
Seller_bfO3ugKd669op
I have been trying to get ungated for Nike for over a month now. Ive provided Amazon with a legitimate invoice over and over again, yet i keep getting rejected. I initially get auto rejected, i respond to the case and they review it and a couple days later, i get rejected. I have multiple case ID's - most recent one being 10893763922. @Ezra_Amazon@Spencer_Amazon@Sarah_Amzn
Seller_ZJhFeE3tNKzfh
When you say its legitimate - where is the invoice from?
Seller_bfO3ugKd669op
Its from sports direct - have heard from many that amazon accept invoices from them
Seller_ZJhFeE3tNKzfh
And many on here have had the same issue with receipts from retail stores.
They aren't accepted as a valid supply chain.
Seller_bfO3ugKd669op
This is not a retail receipt - the document says invoice
Seller_ZJhFeE3tNKzfh
But they are still a retailer, not a recognised wholesaler or manufacturer.
Ezra_Amazon
Hi @Seller_bfO3ugKd669op,
The partner team tried calling the supplier to verify the invoice but couldn't reach them. They'll make one more attempt to contact them. If they still don't hear back, they'll make their final decision based on their risk assessment of the invoice.
I'll keep you posted.
Best, Ezra
Ezra_Amazon
Hi @Seller_bfO3ugKd669op,
The partner team contacted the supplier again. However, the supplier has been non-responsive.
Therefore, you cannot be approved for the brand without the supplier confirming the invoice details, as the invoice contains some risk signals.
Regards, Ezra.
