Identifying information for any customer accounts that you or a third party used to post prohibited reviews.

Greetings @Seller_3FCgkksEAiOqb,

I'm sorry for the delay in responding to your post here at the Seller Forums. Our team of moderators is constantly working to address all inquiries as soon as we can.

Seller_3FCgkksEAiOqb

Now, I have talked to the Amazon account health team and they told me that this might be your, your friend or your family's buyer account that has left a review and they might be asking for that. Now, we acknowledge everything that we asked customers who contacted us for reviews but we didn't leave reviews on our product ourselves.

Can you please guide me on what should I do in this case and how you respond to this question?

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Amazon does not allow reviews or questions and answers that focus on:

• Sellers and the Customer Service they provide
• Ordering issues and returns
• Shipping packaging
• Product condition and damage
• Shipping cost and speed

Violations to Customer Reviews policies include, but are not limited to, these actions:

• A seller posts a review of their own product or their competitor's product.
• A seller offers a third party a financial reward, discount, free products, or other compensation in exchange for a review on their product or their competitor’s product. This includes using services that sell customer reviews, websites, or social media groups.
• A seller offers to provide a refund or reimbursement after the buyer writes a review (including reimbursement via a non-Amazon payment method), and asks the buyer to change or remove the review, before or after the refund or reimbursement. This could be done via buyer-seller messaging on Amazon or directly contacting customers or using 3rd party services, websites, or social media groups.
• A seller uses a third-party service that offers free or discounted products tied to a review (for example, a review club that requires customers to register their Amazon public profile so that sellers can monitor their reviews).
• A family member or employee of the seller posts a review of the seller's product or a competitor's product.
• A seller asks a reviewer to change or remove their review. They might also offer a refund or other compensation to a reviewer in exchange for doing so.
• A seller diverts negative reviews to be sent to them or to a different feedback mechanism while positive reviews are sent to Amazon.
• A seller creates a variation relationship between products with the aim of manipulating reviews and boosting a product’s star rating via review aggregation.
• A seller inserts a request for a positive Amazon review or an incentive in exchange for a review into product packaging or shipping box.
• A seller uses a customer account to write or change a review on his or his competitor’s product.

If the conducted investigation concludes that your account was involved in one of the actions listed above, please provide:

1. Detailed information of how you engaged in review abuse.
2. Preventive measures to avoid same violations in the future.

Please visit the page Customer product reviews policies and Policies, agreements, and guidelines for more information.

The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.

Wish you all the best,

Nikki