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FBA order pending for 1 year
Order ID: 026-7180415-5567564
This order has been in Pending for 1 year, not 21 days.
I appreciate any advice anyone can offer.
7 replies
Ezra_Amazon
Hello @Seller_8G8aLDYndS2NK,
Thank you for reaching out.
I've reached out to the partner team to initiate an investigation.
Could you please provide the case ID for reference?
Regards, Ezra
Seller_8G8aLDYndS2NK
Case ID 9685096952
Thank you so much for your help!
Ezra_Amazon
Thank you, @Seller_8G8aLDYndS2NK. I'll keep you updated. Best , Ezra
Ezra_Amazon
Hello @Seller_8G8aLDYndS2NK,
Hope you're doing well. Just wanted to let you know that the partner team has cancelled the order. Could you please double-check?
Best regards, Ezra
Seller_VdZkF2dm8WR8p
Hi @Ezra_Amazon
I've had one pending for 2 months now and seller support keeps saying they can't cancel it and not to ask them again!
It's case: 9714795892
Can you help please? I didn't see the point in creating a new post, but I can if you prefer. Many thanks
Ezra_Amazon
Hello @Seller_VdZkF2dm8WR8p,
Thanks for bringing this to our attention.
I've forwarded it to the partner team, and I'll keep you posted on any updates.
Regards, Ezra
Ezra_Amazon
Hi @Seller_VdZkF2dm8WR8p,
I hope you're doing well!
Just wanted to give you a heads up that the partner team has let us know that the order has been canceled. Could you please confirm on your end?
Thanks, Ezra
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