Account Deactivated
Our account has been deactivated for the past 2 / 3 weeks on Amazon - we’ve submitted a ticket on both the review platform and customer support without anyone coming back to us on this.
I can’t contact support as the platform states the call has ended - any support on this would be appreciated.
0 replies
Seller_7VbclcPFFRTnc
Can you post the deactivation notice
Seller_dwLTUpoeZMKtR
Seller_dwLTUpoeZMKtR
Yes to all of the above, which is why we’re a little confused on the account ban. All operations are within the UK including warehouse / dispatch.
We have expanded into Europe but that wouldn’t impact anything on the UK side of the buisness.
Seller_EwPbcha5sMCPY
Hi! We’re also suspended for the exact same reason, but I’m also unsure as to what triggered this.
We have been able to call Amazon in the past, but our calls are also not going through today, saying that the call has ended, when it didn’t even connect in the first place…
Seller_dwLTUpoeZMKtR
I’m relatively sure to the best of my knowledge that everything indicates we’re based / represented in the UK - shouldn’t be anything which conflicts with it.
I’ve had a similar issue with trying to get ahold of Amazon support but managed to connect after several attempts - potentially could be an issue if they’re busy. Just a nightmare as |'ve been waiting on feedback for 2+ weeks.
Seller_dwLTUpoeZMKtR
No, I’m the only person who would log into the account to pull performance data / stock management. We had just activated ads from the campaign manager but the agency setting them up is UK based as well.
Seller_iDiUaLCsDRE0K
Hi @Sunnamusk,
Pia here, to assist with your concerns.
I understand your query is related to the account deactivation.
In order to assist you appropriately, kindly share the performance notification received on the date of your account deactivation.
This will help us to assess the problem better and we will be able to guide you.
Please continue to post any relevant information in relation to this topic so it can be addressed at a later time.
Regards,
Pia
