Help please! I can't view my June seller invoice

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
user profile
Seller_jE5ZjThhbTyDv

Help please! I can't view my June seller invoice

Hello, I would be so grateful for some help.

I have been a seller for over five years. Up to May I received a monthly seller invoice from Amazon by email. This month I had an email to say I would now have to access the invoice via the reports on the website. But when I access the tax reports, I can see the title for June, with a yellow button saying ‘view’, but when I click on it a grey wheel goes round for a second or so and reverts to the button.

At the top, there’s a hyperlink saying ‘view all invoices’, but when I click on it, I am taken to the Fulfilment site, and asked to sign into this, which I don’t want to do- I only ever send within the UK with Royal Mail.

Any help would be most welcome - thank you.

46 views
6 replies
Tags:International expansion, Reporting
00
Reply
6 replies
user profile
Jessica_Amazon_

Hi,

Thanks for your post.

When you click on View for the particular invoice the document will open in pdf format. You may need to ensure that your PC/Laptop is able to display this format. I’ve checked your account and I have been able to access the document for June without any issue.

In regards to accessing the link to view all invoices I think I might know why you are being asked to sign in again but I could be wrong.
When you sign into your Amazon account if you are using the URL that has amazon.co.uk you maybe asked to sign in again when you click on a link in your account as the URL will contain sellercentral-europe.amazon.com and not amazon.co.uk.
I would recommend that you log into your seller account with the EU link (https://sellercentral-europe.amazon.com) and this should remove the need for you to sign in again when you click on help page links within your account.

I hope this helps but do let me know if you have further questions.
Thanks,
Jessica

10
user profile
Seller_a2cbzCog3ymIY

hey, I had the same issue!! I ended up enquiring about this on chat with Amazon, but to be honest it got me nowhere. I tried to view and download the invoice through my phone and it worked, so now it looks like I have to download the invoice on my phone and email it to myself.

I am using a MAC desktop if that helps. maybe it’s MAC related?! I did much prefer having the invoices emailed to me! It was a lot easier and quicker.

00
user profile
Seller_jE5ZjThhbTyDv

Dear Jessica, dear Cordina,

Thank you very much indeed for your prompt and helpful replies.

Jessica - I tried using the address that you supplied, but it made no difference at all.

Cordina, I think you must be right here, because I am also using a Mac desktop.

Jessica, I don’t have a smartphone so I can’t email the invoice to myself in order to see or print out the invoice. Can you help please?

Yours, David

10
Follow this discussion to be notified of new activity