Since April 27, All ASINs in our store had lost Featured Offer eligibility. We had open the Seller Support Case,As of today, there isn't a very effective solution. Attention pls,Even if we meet the 'Featured Offer eligibility' requirements, the system won't let us get it. This is our current situation, our store has lost the 'Featured Offer' qualification
Meaning: No matter how good our products and services are, they will not earn the 'Featured Offer eligibility' label. Before that, we had at least 30% Featured Offer, after April 27, now the Featured Offer is always 0%. Isn't that a problem with Amazon's system?
Amazon's sales support team always gives ineffective responses like the following:
Thank you for contacting us regarding the Featured Offer for ASIN XXXXX. We have determined that your offers are not currently eligible to be the Featured Offer for this ASIN. We’re not able to discuss all the factors that determine Featured Offer eligibility, but here are some tips to help increase the chance of your offers being eligible:
• Provide great customer service • Ensure product authenticity and quality• Prevent chargeback claimsReview the Amazon product authenticity and quality page and chargebacks for more information. Selling Partner Support will not be able to provide any further information. Related questions:– How do I become eligible for the Featured Offer? https://sellercentral.amazon.co.uk/help/hub/reference/GXZ24253B4JZ5HNT – How can I drive sales without the Featured Offer? https://sellercentral.amazon.co.uk/help/hub/reference/G8XYWLBFDRHF6WZP – Why don’t some detail pages have an offer display?https://sellercentral.amazon.co.uk/help/hub/reference/GA33FHWWWFMV7UZK
It went on for about 20 days and none of us got any useful help. So what are we supposed to do now, enjoying the growing loss of orders? Or wait for Amazon to automatically fix the bug?
