Praying for some help as I cannot afford to waste anymore time on this!!!
I have received a complaint from a customer who believed my products were counterfeit despite purchasing from the brand's UK master distributor. After submitting countless invoices, making countless calls to support I am still being rejected and stumped as to why.
After speaking with an account health representative today, he is adamant that I need go back to the supplier and ask them to change the invoice to match the description on the Amazon listing page. This is completely unreasonable, unlikely and potentially illegal. He advised that without achieving this I will simply have to accept the violation for the full 180 days.
I am sincerely praying someone here can be more help than the support team.
