CANT ACCESS PREMIUM A+
Hi,
We are facing an issue with the A+ premium content availability.
We have access to A+ Content but our issue is we can't create Premium A+ Content.
We meet all the eligibility criteria of Premium A+ Content. Per https://sellercentral-europe.amazon.com/help/hub/reference/G202102930
We have also contacted Seller Support, but we keep getting the same automated answer without any further explanation (Case ID: 10203468412).
We meet the two requirements.
1. Created 5 A+ Content in last 12 months ( We created 23 in past 12 months)
2. Add all the ASINs into Brand Story. (We have 1 ASIN so no issue here)
Any help is appreciated here!
Kind Regards,
@Winston_Amazon@Spencer_Amazon@Julia_Amzn@Julia_Amazon@Sarah_Amzn@Simon_Amazon
22 replies
Seller_NuTFfW01sE485
Hi guys!
Regarding the Case I have been told I do not have a "Brand Story" because when they do CTRL + F it does not have the word "Story" on the listing.
But the "Brand Story" shows up under "From the brand" so it won't show "Story". I think Amazon may need to update this.
Any help with the above would be greatly appreciated! :)
@Winston_Amazon@Spencer_Amazon@Julia_Amzn@Sarah_Amzn@Simon_Amazon@Ezra_Amazon@Ash_AMZ@Sakura_Amazon_
Seller_D4iQc00S2iLLW
How did you create 23 x A+ if you have only 1 ASIN? Surely you would need 23 ASINs to create 23 A+?
Seller_fj3M54GkuGQyT
I wonder whether when it says you have to have had 5 submissions of A+ content approved and published, it actually means that you need to still have 5 projects published to be eligible for A+ Premium.
Seller_NuTFfW01sE485
I have done both.
I have made 15 ASINS before and created A+ Content and adding a Brand Story to all of them.
Have had no luck getting Premium A+ either way.
Spencer_Amazon
Hello @Seller_NuTFfW01sE485,
I have asked our partner team to look into this.
Regards, Spencer
Seller_NuTFfW01sE485
Thank you @Spencer_Amazon!
I started a new Seller support case and they said they are working with their internal team to sort it.
Seller Support Case ID: 10207389782
So you can keep up to date if needed.
Thanks again!
Seller_NuTFfW01sE485
Update from me.
My seller Support Cases
10207389782
10203468412
End up with them telling me to just wait until the enrolment period. Since we have been through multiple enrolment periods we know this isn't the problem.
Any update from you @Spencer_Amazon regarding my Premium A+ issue?
Kind Regards
Seller_OsIzo7FS2SC2z
We are having the same issue, and we got the same response from them
Seller_NuTFfW01sE485
Currently just waiting on @Spencer_Amazon to try and help me out.
All my cases get closed with the same response of just wait.
Seller_NuTFfW01sE485
Hi @Spencer_Amazon,
Any update from your partner team?
Kind Regards,
Spencer_Amazon
Not yet @Seller_NuTFfW01sE485,
I sent them another email asking for an update.
Regards, Spencer
Seller_NuTFfW01sE485
Thank you for letting me know @Spencer_Amazon.
Looking forward to an update!
Kind Regards
Spencer_Amazon
Hello @Seller_NuTFfW01sE485,
I checked with our partner team and they are still looking into it.
Regards, Spencer
