Countries
Read only
Requested refund on label that was not used, but rejected because "item is in the mailstream"
I accidentally printed a shipping label with the wrong dimensions. I requested a refund and reprinted the label with the correct dimensions. Now I received an email from Amazon stating:
"USPS has rejected the postage refund you requested for order on 9/18/24 for the following reason: The item is in the mail stream."
This is incorrect. The label was never used. I opened a Case ID 16498655321 and was told to file a Safe T Claim. I tried to do that but it says:
"This order is not eligible for SAFE-T claim. Only Seller Fulfilled Prime orders, MFN Prepaid Return Label orders, Easy Ship orders and VAS orders, are eligible for SAFE-T claims. Please refer to Amazon SAFE-T Claim Policy for more details"
What am I to do? I cannot see the original tracking number (that was not used), only the one that was used to ship the order. Mods? Any help?
Thanks!
25 replies
TaylorR_Amazon
Hello @Seller_M8DB4ikDs2U5w, did you request a refund from USPS directly per the instructions outlined on Refunds of Buy Shipping fees? I will take a look at your case now and see if I can escalate to our partner team. Thank you!
TaylorR_Amazon
Hello @Seller_M8DB4ikDs2U5w, please see case 16837986261 from the partner team. Thank you so much!
Seller_M8DB4ikDs2U5w
@TaylorR_Amazon Thank you so much for getting this resolved for me!
TaylorR_Amazon
I love reading the great news! Happy holidays, @Seller_M8DB4ikDs2U5w.
Seller_LleAhbbP9hFVe
Case ID is 16724893901 Label is not in the mainstream.
TaylorR_Amazon
@Seller_LleAhbbP9hFVe, I replied under the thread you started here. Thank you!
Similar Discussions
