Customer claiming item to be faulty after 4 months and demanding a refund without returning product
First time this has happened to me, and the thread title pretty much explains what’s going on.
I know Amazon have a returns policy of 90 days, but have heard of SS opening A-Z claims far beyond this. Anyone had similar experience or can advise what would be the likely outcome?
Order was for a used item in Toys & Games
2 replies
Seller_EJIX7rqDNQJi2
The buyer has 90 days after the last day of the estimated delivery date to open an A-Z claim. Amazon customer support is able to open a claim on the buyer’s behalf up to 6 months after the order date.
I have lots of A-Z claims and according to my own experience, if you represent your case properly, the claim will be closed with no refund to the buyer. A buyer has 30 days after delivery to request a return or let you know, that item was not as described. The A-Z guarantee will occasionally ask you to accept a return a few days or even weeks later.
However, if you heard from the buyer for the first time 4 months after the order date, the claim should be closed with no return and no refund. Also, the buyer can no longer leave you a negative feedback.
Seller_B4VbHpnDLDLAU
Regardless of amazon A-Z and feedback, the customer has a right to return for either an repair exchange or refund [of your choosing] providing the item does have a manufacturing fault.
you may want to read up on your duty as a seller - https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
