invalid charge method > succesful verification > invalid charge method
Hi all, we tried two cards, non pre-paid, and with both we get stuck at the "invalid charge method" step:
NCID: AYGWA9BDIIZI1 ZCID: A2EK70BYXU0BZA PAID: A2K645B62CXGK2 MCID: A2EK70BYXU0BZA MKID: A1F83G8C2ARO7P When: Jul 16, 2024 10:51:56 AM
If we try and verify the cards, it seems to work:
But then, if I try to appeal to unblock the account, I'm back again to "invalid charge method".
Meanwhile, our account has been blocked and I can't appeal as the charge method is invalid.
The bank can't see anything on their end.
I already checked here and everything seems correct:
https://sellercentral.amazon.co.uk/help/hub/reference/GUQLF3C3HXXXERLC
Could you please help?
Cheers,
Pietro
34 replies
Seller_N8sdIVWmCyj2a
this is the exact problem I’ve had for 2 months now, please check this post you can see me and other sellers have the same issue.
Julia_Amzn
Hello Pietro,
Thank you for reaching out.
Did you address this issue to the Seller Support? If yes, would you mind sharing a case ID?
Thank you,
Julia.
Julia_Amzn
Pietro, please upload your documents by going to your Seller Central -> Account Health -> Submit new information.
Seller_PqhJJpdOc9i3Y
Hi,
I am currently having the same issue. Has your issue been resolved?
Thanks
Seller_7MJa2QWhbnxAw
Hello, my account get verified 1 month ago everything was good to go even I listed 3 not product on it but suddenly an option comes invalid charge method that option not allowing me to do any thing even am not able to get help from my seller account am struggling with that issue from 1 week where ever am trying to click that invalid charge method glitch appears again and again I have contacted UAE market place I asked them too transfer my case to Uk market place but on the email the keep saying in order to get access to your account you must have too update your card details they not understanding there is technical problem with my account on email they mentioned to get more help regarding your this case reach out to us via saller centre am not able to get help from seller centre is there anyone help me with this.
Julia_Amzn
Hi @Seller_PqhJJpdOc9i3Y,
Apologies for the delay response.
I want to check if the issue is resolved. If not, do you get the same request as @Seller_7MJa2QWhbnxAw?
Best,
Julia.
Julia_Amzn
Hello @Seller_7MJa2QWhbnxAw,
Thank you for reaching out.
Would you mind sharing the latest Seller Support case ID?
Thank you,
Julia.
Seller_gwHHVFyNpNAUm
Hi @Julia_Amzn I am having the same issue as all the folks above. I have sent you a private discussion, found here: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/c3755735-fb48-4978-9556-0837f250ada6 Please can you us! Going around in circles for months now.
Julia_Amzn
Hi @Seller_gwHHVFyNpNAUm,
Thank you for reaching out!
Let's continue our conversation in the thread you mentioned: Invalid charge method > account deactivated > several appeals > no resolution.
Best,
Julia.
Seller_Yb630TV8IJwgK
Hi @Julia_Amzn, after much back and forth, our latest utility bill has been accepted and the account is unlocked.
Now, the British company card that previously was accepted for at least some of the marketplaces (not the British one) and must therefore have met the card requirements (e.g. is not pre-paid, and it matches the account information details), is being rejected for all the marketplaces:
So I'm still stuck at the same error as per top of this thread, "Invalid Charge Method" :(
Julia_Amzn
Hello @Seller_Yb630TV8IJwgK, thank you for the update. Is there any chance you can use a different card? Is it possible that the accepted utility bill contains different business information than the credit card you are trying to add?
Seller_Yb630TV8IJwgK
Hi @Julia_Amzn, weirdly enough, the three company cards that we tried, and that match the utility bills, are the ones that get rejected.
My own personal card, which I only added as a test but I won't use for this, is accepted :/
Julia_Amzn
Thank you for your response @Seller_Yb630TV8IJwgK, We are working on it with our partner teams, and we are trying to determine if this is a technical issue. I will keep you and the other sellers informed.
Apologies for the inconvenience.
Best,
Julia.
