invalid charge method > succesful verification > invalid charge method
Hi all, we tried two cards, non pre-paid, and with both we get stuck at the "invalid charge method" step:
NCID: AYGWA9BDIIZI1 ZCID: A2EK70BYXU0BZA PAID: A2K645B62CXGK2 MCID: A2EK70BYXU0BZA MKID: A1F83G8C2ARO7P When: Jul 16, 2024 10:51:56 AM
If we try and verify the cards, it seems to work:
But then, if I try to appeal to unblock the account, I'm back again to "invalid charge method".
Meanwhile, our account has been blocked and I can't appeal as the charge method is invalid.
The bank can't see anything on their end.
I already checked here and everything seems correct:
https://sellercentral.amazon.co.uk/help/hub/reference/GUQLF3C3HXXXERLC
Could you please help?
Cheers,
Pietro
34 replies
Seller_N8sdIVWmCyj2a
this is the exact problem I’ve had for 2 months now, please check this post you can see me and other sellers have the same issue.
Julia_Amzn
Hello Pietro,
Thank you for reaching out.
Did you address this issue to the Seller Support? If yes, would you mind sharing a case ID?
Thank you,
Julia.
Julia_Amzn
Thanks for the response @Seller_Yb630TV8IJwgK!
In this case, I will guide you through the next steps. 😃
I will reach out to you in a private message, which you will find in your case log.
Please confirm once you receive it!
Julia.
Seller_Yb630TV8IJwgK
Hi @Julia_Amzn, I've received your message in the Cases and Requests Log section, thanks.
I'm chasing my accountant to get the documents you required. I'll update through the Cases and Requests Log section.
Could we please keep this thread open for now? Just in case I end up getting an Invalid Charge Method and then I have to re-explain everything in a new ticket?
All the best,
Pietro
Julia_Amzn
Hi Pietro,
Thank you for following the guide. Of course, we will keep this thread and our case open. Fingers crossed for the documents collection! 😊
Talk to you soon.
Julia.
Seller_Yb630TV8IJwgK
Hi Julia,
I've responded to your message in the Cases and Requests Log section, attaching some documents.
I'm afraid I can't see where to upload them, I suspect that the Invalid Charge Method screen is stopping me from accessing the correct section in Account Info > Business Information > Identity Information.
Could you please clarify where I should upload the new documents?
Cheers,
Pietro
@Julia_Amzn
Julia_Amzn
Hi Pietro, did you upload a new Charge Method first?
Seller_0Ks896eMgBmxQ
Hi,
I am having the same problem. I have tried 2 diff cards..Bank checked all ok. Amazon charged them. Then they say add a utility bill but now i find out you cannot upload until the card shows as valid.!
Help !!
Seller_Yb630TV8IJwgK
Hi Julia,
Nope, will do ASAP thx. I'll update here as soon as I can try that.
Just FYI, when in the past we added the two additional cards, it was never asked to upload documents.
BRB
Julia_Amzn
Hello @Seller_0Ks896eMgBmxQ, thank you for reaching out. Are you able to check the last performance notification you received?
Seller_Yb630TV8IJwgK
Hi Julia @Julia_Amzn,
We have some news.
- Yesterday I deleted one of the three cards used as Charge Method, and re-added it.
- The system didn't ask me to upload any document.
- After confirming the address, for the first time I got to a transaction verification screen. Never got this before so that was good news. Verification involved the bank calling the card owner.
- Unfortunately the card owner never got a call from the bank, so after 3 attempts that failed.
- We tried again today, with the hope of being able to use the "Give us a call" option, visible on the attachment above. So I deleted the card, logged out, cleared cache, logged in again, tried to add the card again, and this time we do not get a transaction verification screen. We get a screen error, see here:
I've uploaded screenshots in the Support Case section, 10041799922.
Did you or anyone on the support team did anything prior to my attempt yesterday? If so, could you please do it again?
If not, what can I do now?
All the best,
Pietro
Seller_Yb630TV8IJwgK
PLOT TWIST:
- I added my own card, not a company card, and I went through the "add a charge method" process.
- I successfully verified the test transaction, the system shows my card as added to the account.
- Adding the UK only, I got the "Invalid charge method" screen .
- I added more marketplaces, not just UK.
AND
- If I add Uk, France, Italy to my own card it seems to be working. While the account was no longer returning the "Invalid charge method" screen, I accessed the account info where I was asked to add the legal representative (I didn't tick a box), and that is now sent for approval. I also requested the account to be unlocked.
- If I change UK, France, Italy back to the company card, I get the "Invalid charge method". Yet the same card is added do Germany, Spain, etc, and the account works.
Julia, do you have any idea as to why is this happening?
I need to use the company cards, can't use mine.
@Julia_Amzn
