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How does one get an issue resolved by Amazon?
I have a case that has been pending Amazon action since February. Another one from August. All I get is the occasional email thanking me for my patience. I have also made follow-up cases which are just transferred (and therefore closed) with no response. Does Seller Support no longer do any work?
11 replies
Seller_ZVAz3d5lZuGid
Re-open the case and ask for it to be escalated to a manager, due to the length of time you have been waiting with no resolution.
Seller_9ImBEGqOxcZqR
Unfortunately, you can't reopen a transferred case and if I make a new case they just tell me it's been transferred. I've asked to speak to a manager or make an official complaint numerous times and they just close the chat.
Seller_ZVAz3d5lZuGid
Be persistent - open a new case, and in this one ask for it to be escalated, as waiting since February is not acceptable. Good luck.
Seller_pvx82zrXMTSpX
Hello @Seller_9ImBEGqOxcZqR,
You can try emailing the Managing Director's office using your original case ID's as a reference. The email address is managingdirector @ amazon .co .uk (remove the spaces).
I have had some success in the past in getting important issues seen too but it's not guaranteed.
Best of luck!
Seller_sdciVpJlMHpt3
Currently on our 38th reply in one case trying to get a product re-instated that has been incorrectly removed by Amazon - 38TH!!!
Seller support is truly awful on here. I have no words to describe how bad it is.
Seller_KBCvmRKLx6ft0
Say Bezojuice three times and a spirit will appear to help you. Or it will just wreak havoc on your life and take all your money.
Seller_gpjzJh5R6MSF3
Once you have a problem with A...N , you're screwed. If I have any issue with my listings, I just delete them and relist as this is the only way forwards. Luckily I am FBM and not FBA
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