Refund for 24/48 Lost mail?
We send parcels and large letters via 24/48 which occasionally get lost. We have just accepted it as a loss and resent the order.
Is there a way to get a refund via click and drop for at least the postage paid?
thanks
Seller_8Wsckn3UoR095
No unfortunately not, I’ve had this conversation many a times with our account manager. Long story short, want compensation? buy tracked.
You can reprint the label/regenerate paperwork via C&D but once manifested that’s about all you can do. I wish you could get a refund for the postage… It would have saved us some pounds over Xmas especially. On ‘buy shipping’ there’s a refund label option but I’ve never tried it on an item that was actually sent so can’t say whether it works… the postage refund or not will be at RM’s discretion.
0 replies
Seller_8Wsckn3UoR095
No unfortunately not, I’ve had this conversation many a times with our account manager. Long story short, want compensation? buy tracked.
You can reprint the label/regenerate paperwork via C&D but once manifested that’s about all you can do. I wish you could get a refund for the postage… It would have saved us some pounds over Xmas especially. On ‘buy shipping’ there’s a refund label option but I’ve never tried it on an item that was actually sent so can’t say whether it works… the postage refund or not will be at RM’s discretion.
Seller_DTufFoxJuMU0M
There is no compensation with RM24/48 - its one of the reasons we stick to 1st and 2nd class.
I think they should at least refund the postage though as they didn’t supply the service your purchased regardless of what you put in it.
Seller_DTufFoxJuMU0M
I only send 1st/2nd class at the moment and they refund me no problem for each claim I put in including the item cost (my cost ofc).
I don’t see why they can’t do a “postage refund” only on RM24/48, especially when they actually have tracking proving that it wasn’t delivered and they failed to provide the service paid for.
Seller_xUKHc5xSYJmI4
Royal Mail offer different services such as click and drop, franking etc etc. Its best to read the terms and conditions to ensure that you a selecting a service which is most suitable for your business. The claims entitlement will vary depending on the service used.
Seller_oGr715H7BMBjB
This is an interesting thread I didn’t know you could claim for Inr 1st /2nd class. We only send 1st or 2nd due to low value. We’re not vat registered and post using 2nd stamps. Our Inr is prob, guessing, about 5%. (usually when the address is a flat, and always, if it’s a freight service! ). It’s lower it seems if sending 1st class.
I just checked the rm online claim form and it says to enter a tracking number from the post office receipt - does this mean its only tracked mail can be claimed? (it doesn’t suggest that in the text before the form). Or would you need proof of postage as well as the receipt? Again, bit of a pain when busy.
Secondly, if, as we lose a percentage of all sent orders so in busy periods we have to resend our refund quite a few orders, would we need to claim each lost item individually? This time required in admin (locating the correct individual order’s receipt, entering details into a form) would prob not make it worth it when very busy! Would RM even honour several separate claims? Or have I understood this all wrong and it’s just for use by the general public claiming for one off lost items?
Seller_SrFxL4X95IpRI
I use Royal mail 2nd class option via c/d if I have to refund an order for non-delivery then I will always go to c and d and click on refund label, I only do this when there’s no delivery info showing on the rm website. I’ve never not received a postage refund and it always gets paid to my original payment method (Paypal account) usually within 7 - 10 days, the refund is only £3.00 but over a year that can soon add up. whenever a refund is made the order will be marked as refunded and for some reason, rm then place the details in the orders ready to print section, I don’t know why they do this.
hope this helps.
kind regards
lee
Seller_uP9LqiYV3yKFy
Royal mail is not taking responsibility for their own mistakes - actions
Even when you see the GPS map and can see it was scanned a street away, they still refuse to take responsibility
Make sure every time there is lost mail, complain to your account manager, at some point rm will realise they are spending more time and money defending this nonsense than just sorting out in the first place
Dont get me started on average weight system that no longer applies because we have multiple connections to our oba account
Seller_C3xdsbhIEk9SA
I do agree their should be some sort of refund system where the 25% of mail is non-scanned when delivered. that then force RM to get a better scan rate. but what galls me most is when you have a scanned delivery & GPS out side the delivery address. But you then get a A-Z for not received you appeal with the details Amazon then says “Why was my appeal denied?
We have reviewed all available information and determined you have not provided sufficient evidence to prove delivery.”
