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Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.5K replies
Seller_ARKbfpGn9Kea4
UK is facing the issue, but no any body can give us some useful information? i would appreciate it if an Amazon associate can help me. Case ID: 9749629862
Seller_4W0LrmrKIJOW4
Exactly the same issue here too and no help from Seller Support
Seller_bZh9L84xG9AFU
In the same boat as everyone else. Same response from seller support. Not seen any solution being provided as of yet by the looks of it on the forum too. Hopefully gets sorted out ASAP
Seller_HEOYZGWGTBXRN
hello, facing the same issue. 15 asins including my PL products have no to featured offer. Support giving the scripted response.
Hurting sales as getting no bb at all. Losing BSR on PL products too.
Shambles
Seller_s8ZGhMh8R9MJl
All - add to this ASIN list:
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/ea7acda6-4a6c-41b3-aa17-a7ec1333d810?postId=ebd305ff-52a4-42de-b1c3-50a15c54094a
Spencer_Amazon
Hello @system (sorry, I can not tag you), @Seller_dbDICH2F3Tjez, @Seller_lcRZ4loTlWXKp, @Seller_KXyRWHcpbMNpI, @Seller_7qmuyqtmPDlJz, @Seller_Ly71b1L5YHhOA, @Seller_j2eO2n9PE5zf3, @Seller_jGZhGaLJngCDW, @Seller_4xba5LNKF5XTg, @Seller_ay4wxpfhpPm9I, @Seller_TiSdzeHySXYW0, @Seller_rPdw3H0qENJhg, @Seller_sg54Fq7GfBZzn, @Seller_b34OTwJWD2n8p, @Seller_Ltq0iKiIdyMv3, @Seller_7pDvjaP1zn6iT, @Seller_7WttAIiaCR7Ty, @Seller_8poFPfArgAZgS, @Seller_4W0LrmrKIJOW4, @Seller_HEOYZGWGTBXRN, @Seller_d8WfbEccuaGMc,
I am Spencer with Amazon.
You are right, unfortunately I can not be tagged.
I am keeping track of all the posts regarding the lost buy box/featured offer.
For those of you mentioned above, can you please provide me with a list of the ASINs that lost the buy box/featured offer?
For those of you who did not get tagged here, I have requested the same in other posts.
As soon as I have these ASINs I will share them with the appropriate team.
Regards, Spencer
Seller_HM3MIgUmBqaU6
@Spencer_AmazonWe recently launched a new business, and unfortunately, our sales have been significantly impacted due to the loss of the buy box/featured offer. Please check and resolve our issue as soon as possible.
ASins
B0DFQ74Q13
B0DFQ6B137
Seller_CnMqadgKt2OSZ
Hi @Spencer_Amazon.
I am a new seller, selling my own brand items, however it is saying no featured offers available, but I am the brand owner and it is also my listing.
Please help a new brand launch on Amazon.
ASIN = B0DP7Y4LJY
Thanks in advance.
Seller_9z23qOctsZt93
@Spencer_Amazon
Hello
We need your help.
We found the Buy Box/Featured Offer all ASINS of our store was lost.
And the seller support team told us we weren't eligible for a Featured Offer/Buy Box.
it has been 60 days and our shopping cart is still missing. No one has helped us solve this problem. It has greatly affected our sales. Please help us solve the problem of missing shopping cart.
But We ensure my Account Health is perfectly Healthy, the Account Health Rating of our store is 200, and the Order Defect Rate and Invoice Defect Rate of our stock are 0%.
And the Policy Compliance of our store is Healthy.
You can check the attached which name is "Account Health"
So It is illogical to say that my store is not eligible for a Featured Offer/Buy Box display.
I hope you can forward this issue to your team, thank you very much.
Store name: zhoumengzhijiashangmao
Asin B0CSFVWYXB,B0CSFGWZCS,B0CSFD27JH
Seller_NDQb6bqr5MPxE
@Spencer_Amazon I have the same issue with my listings not being eligible for Featured Offer despite having good account health, competitive prices, FBA, doing private label with brand registry.
CASE 10569721832
Can you help me please ?
Seller_VLzCExzNZPUlS
Hi Spencer,
We are facing the same issue, we are the only sellers of this product and we do no sell it anywhere else, only in Amazon. This is the ASIN:
B0DHGX4X2R
Would really appreciate yur help.
Seller_qvzbWT6OP8fGC
Urgent: Buy Box Issue on FBA and FBM Listings
Hello Amazon @Spencer_Amazon
I’m a new UK FBA seller facing an urgent Buy Box issue.
I lost the Buy Box on several listings despite having competitive prices.
ASINs affected: asin B0DN13DJRT / B0DMZCRZFY / B0DKTVWSHC/ B0DDK9FD9B
I understand the Buy Box isn’t guaranteed for FBM, but for FBA, this seems unusual. Could you pls help to solve the problem soon?
Thank you very much!
Seller_qvzbWT6OP8fGC
hello @Spencer_Amazon, our store have the buying box 3 days ago, and then disappear, pls help to recover our asin's buying box as below:
B0DN13DJRT
B0DMZCRZFY
B0DKTVWSHC
thanks very much
Seller_RzCe75nDjBK6v
Hi dear, please help me, I'm so anxious and helpless.
ASIN:
B0DJVZ8DFY
B0DN1JMWJQ
B0DLKMVB6W
B0DLKLJVBW
Thank you so much.
@Spencer_Amazon
Seller_RzCe75nDjBK6v
Hi dear,
My listing is
B0DN1JMWJQ
B0DJVZ8DFY
B0DLKMVB6W
B0DLKLJVBW
Please help me. Thank you so much. Merry Christmas and Happy New Year.
@Winston_Amazon@Spencer_Amazon@Simon_Amazon@Ezra_Amazon@Julia_Amazon@Sakura_Amazon_@Sarah_Amzn
Seller_KSwPt2UfoTlEk
Hi,
I have lost the Featured Buy Box for all 10,000+ of my listings.
This includes listings where I'm the only seller.
Usually I get 300-400 orders per day but I only had 1 each of the last 3 days.
Does anyone know the correct fix for this. My metrics are all very good.
970 score
86% stars
no chargebacks
@Spencer_Amazon
@Simon_Amazon
Seller_zCd4XCekiEhYv
Hello @Spencer_Amazon,
In November, our store inexplicably lost all the asin shopping carts. We sought help from seller support and restored our shopping carts three days later. But they did not tell us the specific reason.
But today
We found that most of the ASINS in our store lost the buy box/featured offers, and more and more ASINS also slowly lost the shopping cart
But We ensure my Account Health is perfectly Healthy, the Account Health Rating of our store is 548 and the Order Defect Rate and Invoice Defect Rate of our stock are 0%. And the Policy Compliance of our store is Healthy.
This resulted in a large number of order losses. The last shopping cart loss incident caused us to lose a lot of orders and also caused our ranking to drop rapidly, which was simply catastrophic.
Now we encounter this problem again, I hope you can help me，thank you very much.
Some Asins for our store:
B0C27KD8WJ
B0CYP5F2QM
B0CXT6FLVZ
B0CZ3XX7LM
B08JPYZPZF
B07QP6FL87
B0BV2B8PX9
B0CXTBCCSL
Seller_QIMWRIIsqJQai
Latest update: 'Spencer is looking into it'
Please reply to Spencer with your affected ASINs here: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fef42466-78b7-489e-8969-016a1298fac5?postId=8d6f7f60-5a79-41a7-b07d-0736f3801858
Seller_fSyYg0WwA0Ymh
Hello everyone! I experienced this a couple of weeks ago, when this seemingly weird "glitch" started happened. Private label listings not being eligible for featured offer, account in perfect health, it made no sense. And I believe I managed to fix it, hopefully for the foreseeable future. I
I empathise with all other sellers that experience this so ill tell you what I did to fix it (can't guarantee anything but these are the steps I did).
I simply opened a chat support with amazon support, mentioned what's happened (specified every ASIN, mention it doesn't male logical sense as they meet all criteria they mention (I responded to each of the automated reasons why not may not reach the buy box) but requested for these to be manually investigated by someone and to be passed on to the particular team (turned out to be the "pricing team"). They then gave me a "We've passed this on and should get back to the shortly" message. (just keep pushing for manual check and pass to relevant team)Later I received an email saying it's being looked into, then maybe 1-2 business days later I woke to a "We've looked into this and decided they are eligible for the buy box". One of the greatest morning messages to receive haha! Hope this proves to be of some help, again no promises but these are the steps I took and it got fixed! There's still hope left fellow sellers!
Seller_3zBpHSCg4TVu7
hi spencer
my affected ASINS are
B08QNJ7KSF
B09VT7VSFZ
B096SZFFCW
please look into this
thanks
Seller_P7VGzsjS83a6U
Can anyone please help me. I have tried to contact everywhere and to no avail. I need help to reach the relevant team so they can look into this for me. My account is perfectly fine and is a pro account, FBA fulfilled, Private label and has no issues otherwise. Could you kindly look into this for me. @Spencer_Amazon B0CHZJTCV7B0B8C9FHG7B0BRQY2QFGB0C9GV496VB0B9R7JGTMB0BPK5QX1ZB0CSKLVDPY
Seller_rL22XgxMmK2Fr
I'm also affected by the No Buy Box (Featured offer) here in the UK since around April 27th...
ASIN B09ZBKL64Y
Seller support no help obviously
Thanks all
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