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Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.5K replies
Seller_ARKbfpGn9Kea4
UK is facing the issue, but no any body can give us some useful information? i would appreciate it if an Amazon associate can help me. Case ID: 9749629862
Seller_4W0LrmrKIJOW4
Exactly the same issue here too and no help from Seller Support
Seller_bZh9L84xG9AFU
In the same boat as everyone else. Same response from seller support. Not seen any solution being provided as of yet by the looks of it on the forum too. Hopefully gets sorted out ASAP
Seller_HEOYZGWGTBXRN
hello, facing the same issue. 15 asins including my PL products have no to featured offer. Support giving the scripted response.
Hurting sales as getting no bb at all. Losing BSR on PL products too.
Shambles
Seller_s8ZGhMh8R9MJl
All - add to this ASIN list:
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/ea7acda6-4a6c-41b3-aa17-a7ec1333d810?postId=ebd305ff-52a4-42de-b1c3-50a15c54094a
Spencer_Amazon
Hello @system (sorry, I can not tag you), @Seller_dbDICH2F3Tjez, @Seller_lcRZ4loTlWXKp, @Seller_KXyRWHcpbMNpI, @Seller_7qmuyqtmPDlJz, @Seller_Ly71b1L5YHhOA, @Seller_j2eO2n9PE5zf3, @Seller_jGZhGaLJngCDW, @Seller_4xba5LNKF5XTg, @Seller_ay4wxpfhpPm9I, @Seller_TiSdzeHySXYW0, @Seller_rPdw3H0qENJhg, @Seller_sg54Fq7GfBZzn, @Seller_b34OTwJWD2n8p, @Seller_Ltq0iKiIdyMv3, @Seller_7pDvjaP1zn6iT, @Seller_7WttAIiaCR7Ty, @Seller_8poFPfArgAZgS, @Seller_4W0LrmrKIJOW4, @Seller_HEOYZGWGTBXRN, @Seller_d8WfbEccuaGMc,
I am Spencer with Amazon.
You are right, unfortunately I can not be tagged.
I am keeping track of all the posts regarding the lost buy box/featured offer.
For those of you mentioned above, can you please provide me with a list of the ASINs that lost the buy box/featured offer?
For those of you who did not get tagged here, I have requested the same in other posts.
As soon as I have these ASINs I will share them with the appropriate team.
Regards, Spencer
Seller_zFu1oCtz2mNgv
here is my asin which is affected please fix it B0CV4L4BCX
Seller_q3ReKnyQF4Ykj
The eligibility for featured offer glitch/bug is covering all of our active listings at store: Bellas Hair and Beauty. I have opened a number of cases and just been given the generic answer from Amazon that everyone else on this thread seems to be receiving. it is hard to provide all as we have been affected across all ASINS but they include:
B003ZC31BK
B0017UAMC8
B07NDVQ2FK
B01N0YADPT
B001KYVX2E
B07P3N5XS4
B01JXY0TUO
B00MGK9Q0C
B01GH0421Y
B010V6KKT8
B01AR6U6MI
Seller_q3ReKnyQF4Ykj
Hi! The eligibility for featured offer glitch/bug is covering all of our active listings at store: Bellas Hair and Beauty. I have opened a number of cases and just been given the generic answer from Amazon that everyone else on this thread seems to be receiving. it is hard to provide all as we have been affected across all ASINS but they include:
B003ZC31BK
B0017UAMC8
B07NDVQ2FK
B01N0YADPT
B001KYVX2E
B07P3N5XS4
B01JXY0TUO
B00MGK9Q0C
B01GH0421Y
B010V6KKT8
B01AR6U6MI
Seller_153dCdQIonHd3
B0051CMPTG
B0051CMQQS
B08V5FC44V
B08V5JB26C
B08V5LYRXN
B099956JF5
B09997W2Q7
B09995689B
B099961PP2
B09994N2RP
B099946DTR
B098TVQG6X
B098TWXLD9
B089Z72H3C
B08SKGK8PH
B08V4SJY2W
B08V57VJTP
B08V58HMP1
B08TMJR57M
B08TMSBBZN
B08TTMPY1S
B08TML6YNZ
B08TMQV4RZ
B08TMSK33H
B0953THY78
B08TMQVTV3
B08TMJR584
B08TMJD2CM
B099DH9GJ3
B099DG1ZYZ
B099DHKYR1
B09FT82B4Q
B093DTHTKD
B093DSKC2B
B0CKBTPFT6
B0CJRLV4LR
B0CJRK2QNT
B0CJRFBP29
B0CJRJBLRH
B0CJRJY7ZT
B002FK86D6
B0CL7DMBM3
B0CL7TYWQC
B0CL7TVQ76
B0CL7FCFZJ
B0CL7GD386
B0CL7H3ZVS
B0CL7NDP1M
B0CL7NJZFY
B0CL7HJ168
B0CL7G9PTX
B0CL7J1L9N
B0CL7C4XGZ
B0CL7JM7R9
B0BCCGC95C
B0B8PFK1TN
B0B8PBQ828
B0B8PB5M7Y
B0B7K4N3LP
B0B7K119HW
B0B7K2MHH2
B0B7K4FM1V
B0CCJWPLLV
B0B82VJMNB
B0B82Z9133
B07KMRWL82
B07KMT5W3Y
B01M5FTJFU
B07Z9TQMXK
B01M3Q40LF
B01M2XEMEV
B01M8IIZ4X
B01M2XELTL
B00118UHEO
B00118ZMV2
B001191LY8
B00118UHH6
B01MAVRBHI
B00PSNW9Y4
B00118UHFS
B003CJTOYY
B003CJTOZI
B003CJTP3Y
B003CJTP4I
B0011ODNP8
B003CJTP4S
B003CJTP52
B003CJTP5C
B0011O0PRM
B0011OFX0G
B003CJTP7K
B0011OHTHQ
B003CJTP7A
B003CJTPA2
B003CJTPAC
B003CJTP9I
B003CJTPCU
B003CJTPCA
B002Z4Z6BW
B002ZAJM0C
B00A8DR0W0
B00A8DR0BQ
B006VXF2WQ
B006VXHVLG
B006VXIUDY
B006VXJARO
B00A8DR1AG
B00A8DR3JK
B00A8DR35E
B006VXN926
B006VXNOGC
B006VXO2B8
B00A8DR4BC
B006VXPG4U
B00A8DR5YS
B00A8DR2AU
B00A8DR1RE
B006VXRBR0
B006VXUI1Q
B006VXXONA
B006VXY9E8
B006VXYPAG
B00A8DR2OQ
B002ZAEZG8
B002ZAIK3W
B002Z4RHUK
B002ZAEZ9A
B003CJTPES
B003CJTPE8
B002ZAJMFM
B002ZAGTOO
B002Z4X1K0
B002ZAIJL0
B002ZAAY68
B002ZAEZ3Q
B002Z4Z6UI
B002Z4T21W
B002Z4Z6C6
B002ZACWHW
B003CJTOXA
B0CL7BG98R
B0CL6SLWFL
B0CL6ZV6NK
B0CL6SFYG8
B0CL7DBDDW
B0CL6VTGDX
B0CL6T49BL
B0CL78637L
B0CL6SKDHH
B0CL6RFDMD
B0CL6SBDMB
B0CL6SKKND
B0064W6EAS
B010FLB048
B074TG4V6F
B074TG925R
B074TGLLPB
B010FLB336
B010FLB692
B010FLB9AI
B074TFHG6N
B074TF8C8L
B005Q45GGS
B005Q45FCI
B005Q45EZG
B005Q45EJC
B005Q45E74
B005Q45F7S
B0064H9GLM
B005Q45DJI
B00RQPPHWS
B08ND84NZF
B005Q45C8U
B00PSKBGWI
B005Q45B2W
B005Q45ATG
B00RQPQA7Y
B00RBULD76
B005Q45AG4
B005Q45A64
B00JFSTYU0
B00RQPR76C
B00JFSSEK6
B005Q459VU
B00RQPRE6K
B0854FTN8J
B00RQPRIN4
B00RBUMA46
B010FOLI7Y
B005Q45D02
B08MPT74P4
B005Q45CIU
B00PSKCIMA
B005Q45BR2
B00JFST65I
B00JFSWA10
B00JFSQ6E2
B010FOIXHW
B0160T9IB6
B005Q459KG
B005Q459C4
B00JFSSK82
B0854B8YHV
B005Q458PC
B005OKV8HK
B005OKV8AW
B005Q45CT4
B08NLRDCYD
B005Q45CEY
B00PSKCXWK
B005Q45BL8
B00JFSRVFU
B00RQPK2EG
B07ZKTQHCW
B00JFSVUFC
B00RQPKIAY
B00QV9KWUM
B00JFSSCMQ
B00JFSQEGW
B005Q45762
B005Q45708
B0854K786G
B005OKVE7O
B005OKVDHK
B00E0H4R94
B00E0H4RW6
B00E0H4SGQ
B010GY00FY
B00E0H4TRO
B00E0H4YFG
B00E0H4ZJ6
B00E0H50D6
B00E0H51CQ
B00E0H543C
B00E0H53DS
B00E0H54LO
B006WIVE8Q
B00E0H56A8
B00E0H57E8
B00E0H57VG
B00E0H58AG
B00E0H58V0
B005OKUXQ2
B005OKX70G
B005OKX6NY
B005OKX5FI
B005OKX526
B00E0H5FGS
B00E0H5FW2
B00E0H5G9Y
B00E0H5GO4
B00E0H5H66
B00E0H5I9C
B00E0H5HRU
B00E0H5KFO
B00E0H5KYA
B00E0H5LLC
B00E0H5LZI
B00E0H5MHU
B0CST5R561
B0CST6HRP8
B0CST72R7C
B0CST6NV5L
B0CST462KC
B0CST5KNZJ
B0CST5X3YD
B0CST5YV9T
B0CST7CCDQ
B0CST7YKPP
B0CST5RSJ7
B0CHW1BHL2
B0CHVX1F85
B0CHVV5KDN
B09MZB8MFN
B01N7CLMK7
B07BNTCKTB
B07C91HFD2
B07BNPYCR3
B07BNQ951J
B07C91QZ32
B01NA9LP2E
B086QWVSDQ
B07N7YBKFH
B086QY4ZS2
B017M6WC2S
B017P59G0M
B077J2S7HM
B077HJLQ4Y
B077HMWP8X
B077HDLVQK
B077HGF5JY
B07ZKVGHDK
B07ZKTL3QH
B07ZKTZJBV
B07ZKR7NSR
B07ZKVWHV4
B07ZKTMHQ1
B07ZKV34G2
B07ZKTL9XZ
B07ZKTKK65
B07ZKVY8W2
B07ZKV1NBT
B09SJ3VXZ6
B09SJ43W2L
B09SJ36HDP
B09SJ43G9N
B09SJ2ZD6F
B09SJ2W37M
B09SJ326C7
B09SJ2YHML
B09SJ2KH9Q
B09SJ36BNZ
B09SJ4XZL6
B07ZKVP7ZZ
B07ZKV5P3R
B07ZKVH8MZ
B07ZKQSYHK
B07ZKW9R2C
B07ZKVDSHH
B07ZKQKTY5
B07ZKRSZSF
B07ZKQY32Y
B07ZKVVWBF
B07ZKVC8NL
B07ZKVSMWG
B07ZKSNTMC
B07ZKTGCZX
B07ZKSPNLC
B010MA8COI
B07ZKV5FSN
B07ZKVK15D
B004C1N6Z4
B07ZKW1GHQ
B07ZKRKMBS
B01N4B06GD
B01MQT4J62
B01MXVA3OF
B01N0NW9EJ
B01MSW6K1N
B01N5CGKAQ
B01NBHOJU0
B01MYWU7CK
B01MTXPQAO
B01N1PEHP0
B01MXVA6ZA
B01N7FB22X
B01MXVA79F
B01N7FB8E9
B01MSW6JJO
B01MQT4G9A
B01N2QYUW5
B01N4B094T
B01NCJ11UO
B01MSW6JSK
B01MTXPOR1
B01N2QZ4P3
B01MSW6DKX
B01N9ENUEE
B01N9ENYDO
B01N7FAZ2P
B01MSW6HBX
B01NCIX0N6
B01N4B05JJ
B01N2QZ61G
B01MYWRNQY
B01MQT1YXF
B01N5CDS1G
B01MXV7LZH
B01N4AXOB1
B01N0NTPR6
B01MTXN61F
B01MSW3VT7
B01N0NTODQ
B01N7F8L6Y
B01NAG7Y95
B01N5CDV5C
B01N4AXO5I
B01MXV7QTR
B01N4AXOAP
B01N4AXPBH
B01MSW3QDD
B01N4AXM1C
Seller_153dCdQIonHd3
Hi i have sent as many ASINS as the message will let me but i had over 3000 ASINS that i lost the buy box to overnight. Please can you help
Seller_XShRJhU0Jg2cF
Ciao, il mio negozio ha perso l'Offerta in evidenza da più di un mese. Ho provato tutti i metodi ma ancora non funziona.
Il mio account è in stato normale e in buone condizioni, nessuna notifica di prestazione, nessun riaddebito, tutti gli ASIN sono FBA.
Per favore aiutami a ripristinare la mia offerta in primo piano.
Sono un sito italiano
Il mio marchio di venditore è: AR1V1UINAIT2B
ASIN:
B0D87NMTQG
B0D87FZ7MR
B0DCWXLF8W
B0DCWMM3RM
B0DBVDV38N
Grazie.
@Winston_Amazon@Spencer_Amazon@Ezra_Amazon@Julia_Amazon@Sakura_Amazon_@Sarah_Amzn@Simon_Amazon
Seller_Ef3AxArL6bVjT
Hello @Spencer_AmazonI have lost my buy box of ASIN B071WJ74F4. please help me to recover my ASIN. I am facing this buy box issue third time please help to fix it permanently.
Seller_BcrJ6y2jxMBI7
Hi @Spencer_Amazon
All my ASINS are now lost the buy box
please see the few ASINs below: My case Id is 10329130732
B0D869DF8F
B0D9XDRD4X
B0DDFVGNPW
B0DDXSM5Z8
B0DC6PX6P3
Seller_Ef3AxArL6bVjT
Hello @Spencer_Amazon my ASIN B071WJ74F4 has same buy box issue since 4 days and it's not fixed yet. I am suffering huge loss on daily basis. Request to help please.
Seller_krDpZntrAaqX6
Hi @Spencer_AmazonCould you please look into this for me as well please. I am a new seller on Handmade and had the featured item and buy box on my listings but now it has been removed on them all and has not returned. These are the ASIN's:
B0DJ1RVVTJ
B0DJ1RGC39
B0DJ1NGCTN
B0DJ1P7P6Q
B0DHP6QRFS
B0DHBMKHB5
B0DHB88629
B0DHBGPPH5
B0DHB54SWH
B0DH91R1P9
B0DH9CBLYV
B0DH9DNT9H
B0DH9JPFPR
B0DH6H5WR2
B0DH3VM4VS
B0DH3WC2S7
B0DH3W84GJ
B0DH3W589K
B0DH3NBCXB
B0DH3NL664
B0DH3NF6TD
B0DH3N7KS1
B0DGMBZ3XP
B0DGMP44S6
B0DGMJ6RJV
B0DGMBHM3C
B0DGMGYCMC
B0DGM3864J
B0DGMBQ39L
B0DGM13676
B0DGM1S86M
B0DGLYY282
B0DGLW5X2H
B0DGLQWFWX
B0DGLQ6Z1K
B0DGLNVS8P
Seller_QIMWRIIsqJQai
Latest update: 'Spencer is looking into it'
Please reply to Spencer with your affected ASINs here: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fef42466-78b7-489e-8969-016a1298fac5?postId=8d6f7f60-5a79-41a7-b07d-0736f3801858
Seller_fSyYg0WwA0Ymh
Hello everyone! I experienced this a couple of weeks ago, when this seemingly weird "glitch" started happened. Private label listings not being eligible for featured offer, account in perfect health, it made no sense. And I believe I managed to fix it, hopefully for the foreseeable future. I
I empathise with all other sellers that experience this so ill tell you what I did to fix it (can't guarantee anything but these are the steps I did).
I simply opened a chat support with amazon support, mentioned what's happened (specified every ASIN, mention it doesn't male logical sense as they meet all criteria they mention (I responded to each of the automated reasons why not may not reach the buy box) but requested for these to be manually investigated by someone and to be passed on to the particular team (turned out to be the "pricing team"). They then gave me a "We've passed this on and should get back to the shortly" message. (just keep pushing for manual check and pass to relevant team)Later I received an email saying it's being looked into, then maybe 1-2 business days later I woke to a "We've looked into this and decided they are eligible for the buy box". One of the greatest morning messages to receive haha! Hope this proves to be of some help, again no promises but these are the steps I took and it got fixed! There's still hope left fellow sellers!
Seller_3zBpHSCg4TVu7
hi spencer
my affected ASINS are
B08QNJ7KSF
B09VT7VSFZ
B096SZFFCW
please look into this
thanks
Seller_P7VGzsjS83a6U
Can anyone please help me. I have tried to contact everywhere and to no avail. I need help to reach the relevant team so they can look into this for me. My account is perfectly fine and is a pro account, FBA fulfilled, Private label and has no issues otherwise. Could you kindly look into this for me. @Spencer_Amazon B0CHZJTCV7B0B8C9FHG7B0BRQY2QFGB0C9GV496VB0B9R7JGTMB0BPK5QX1ZB0CSKLVDPY
Seller_rL22XgxMmK2Fr
I'm also affected by the No Buy Box (Featured offer) here in the UK since around April 27th...
ASIN B09ZBKL64Y
Seller support no help obviously
Thanks all
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