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Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.5K replies
Seller_qAXHOhnSXisEN
post. Has anyone had any positive update on this as of yet?
I agree that it is ridiculous and the automated case responses are incredibly frustrating,
Please can someone from Amazon look into my ASIN B0CVV6S5M2 and provide an update on the featured offer box will be returned to us?
This is severely damaging to small businesses such as my own.
We pay thousands upon thousands to Amazon in fees, professional seller plans, ppc all for a poorly implemented system to come along effectively making your best selling products invisible
Seller_uurY8kdoYLmpj
ATTENTION!!!I'm having the same issue we need to create a bit of noise on social media its pointless doing it on here so what we do is create a MEGA thread on twitter and start retweeting the hell out of it i will get this actioned a bit quicker
this has worked before on fast tracking section 3's
everyone on twitter needs to retweet and tag amazon
here is the link to my tweet you will need to add the https in
(Removed by moderator)
Seller_FMVUEqPJFBRxD
Happening to our brand River Phoneix.
17 out of 20 asins have lost this feature overnight
We are facing bankruptcy and stuggling to pay rent feed our children etc.
Seller_rL22XgxMmK2Fr
Hello all
Some positive news today, my ASIN has had its Featured Buy Box returned after 5 days of it being removed. This is the email I received from Selling Partner Support Executive.
"Dear Selling Partner,
Greetings from Amazon Selling Partner Support Executive Escalation Department.
I understand your query is regarding winning the Buy-Box towards ASIN XXXXXXX.
We are pleased to inform you that Buy-Box has already been granted to the above-mentioned ASIN, which you can confirm through the below link:"
I'm not sure if I'm just lucky, but here are the steps I took anyway in case it helps other people currently suffering
1) Contact SS and tell them the Featured Buy Box is missing. They will likely fob you off with links and tell you that they can't help further. You need to get a Case ID for the next step.
2) Email managingdirector@amazon.co.uk and explain the issue, you must have the Case ID or else they too will dismiss your email. In my case my ASIIN had recently suffered slightly worse performance than previously, so I did apologise and told them I have increased PPC ad spend and decreased the price (not sure if this is relevant to everyone, I am doing PL FBA).
That's it. I hope everyone gets their ASINS sorted quickly. It's certainly made me think if I didn't know this already that Amazon can take away all your business at a whim. I shall be diversifying away to other platforms as well in future if possible.
Good luck all.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
Seller_hymL3CqQvcmW0
@Spencer_Amazon Can urge the relevant team to deal with Case ID 9973184752 as soon as possible.
Sales are close to zero,I won't be able to pay my staff if this goes on.
Seller_eW67jPtVqDluB
Hi @Spencer_Amazon. I am seriously stressing this week. My whole inventory has lost featured offer, seller support are a joke., I have members of staff off work due to no work and I simply cannot afford to pay them, they have families to feed. This is incredibly detrimental to us as a business and I need some support, like other we have lost featured offer for no apparent reason, therefore we are not getting sales. This has affected at least 260 ASINS, we sell animal feed and are sitting on a considerable amount of stock that needs to be moved in a certain timeframe. Here are some of the many ASINS affected: B07P7HZNT9
B0CMV4FQQH
B099FHCKCK
B01B4YTHSG
B0CMV51BZT
B00DCYQRJE
B088FKYVGX
B07SMYX52K
B07JZD54C6
B00FMUXFP0
B07PBXB1X6
B00J9SZUW2
B00GD7STHK
B00BUR4PLC
B00YNG8HA2
B009T4AYY0
B0B1QP8MZF
B00CG7ACEO
B08Z52RMH4
B00NE4D9JS
B00CG7ACC6
B005JJCPRS
B01LW5ASB0
B07RTXRDFM
B002QO2UXI
B00JWSDXMI
B01LPXJONY
B003ZGAIOY
B00VI00PW4
B07YYBB4P7
B007JUZQNU
B0CPVRH9VT
B084NZYSWT
B00NE4DBVE
B0CMTZQ395
B07Y8MFYM9
B00HB1K0LK
B009T4DBQI
B01BNGLJ40
B016YAHG88
B08FCHSZB9
B0CRF4ZNL9
B00CUCY7UA
B008EHROUA
B01F0132Y4
B00NE4DAS8
B015ZMMQ0O
B07FZHXRWG
B07NDJQ583
B00KWCQC8U
B07M85VJJQ
B092DLXL63
B00NE4DDSA
B00NE4GI1Y
B00NE4ILSC
B07HWQG9BM
B0133AHQNM
B07MJ7JB9P
B00NE4GI0K
B07QQ3XMW6
B07V373P2T
B07J6W85TS
B076F67MR4
B0BKLGTQKP
B07HG5XQYF
B01MTO713L
B01MTO74WR
B00CMCYZH8
B084JHFFNJ
B091NDRK6S
B00HH2VFJ4
B07SMZVMRP
B00HB1K0HY
B00P1G0G66
B009JFVFZQ
B00J9T21BO
B00J9SZNVU
B00NE4M4BM
B0089F45E0
B001IURMZW
B00J9SZP1I
B00DGSFD82
B0881YY2J1
B00FMUXG9K
B00NE4MIVS
B0BNVPSYNZ
B09RZLGFH5
B0CPVPCMPS
B07HX4P52Z
B00XM2KE4K
B00NE4FOCS
B00O4DGH4W
B09P3Y49Z2
B01FJUHHZG
B07LH2MG63
B08R76HGWV
B00VV8L0T0
B00CG7AG8G
B0CPVRDMWM
B00VRMTGX2
B079L5BF34
B00NE4D84E
B00J9SZKR2
B0CMV43JRB
B00F0R5HBA
B00HH2VD8C
B07HQC9H6N
B08P9W628Z
B07KQD25NT
B01GU3CUEO
B08WJCWZDR
B079L1TDYV
B0CB6G6CC3
B00I3F07V6
B00CG7ACYE
B00A4CK6YO
B07VQKZB12
B07LBXBTFV
B07TSKCDV1
B0CW6C3YY6
B00NE4FH52
B00TTXWOKS
B00SIQZ7YW
B0CYTTK813
B00XAUT68O
B00NE4F40K
B00YE5WFI2
B07HX4Q8Q1
B00TQL7MO6
B004E7GJBE
B07JN42HCN
B004OA922O
B085HVCZGZ
B00NE4L8FA
B00CG7ACJ4
B01DXSJOY8
B07HG6FPBZ
B01FJUHRE2
B07B9ZHCRG
B00NE4KOZK
B00X6H61XY
B004E7I8GI
B00NE4D48E
B00J9T24B6
B00NE4L8UU
B00NE4IIAS
B00D94SG3C
B084G99649
B00XXGROEI
B084G9MTHK
B00CDI1WRM
B00LURQBNC
B07RRPN5BC
B07C87CJRT
B00J9T1XHM
B00NE4ME44
B00DDM1U1K
B07XRT2Y8S
B009T45JVS
B00NE4F9DM
B01M6DCX3L
B00WIDVSFS
B00J9T1Z98
B07HSXPXQQ
B0D6PCLR28
B0037XRSC0
B0D4VPR1MK
B004EE1Z9I
B00EWJNXN6
B0D6PF4CBS
B00DDMIZ7M
B00XAIV9CC
B00NE4MAIE
B0CWHJVPMJ
B007R0RMAC
B00NE4E1WM
B07HLF6YG1
B00ITPOLJO
B0881X18X2
B08RXDNHLR
B0CST42W1X
B0089F45KY
B01MSMQMRT
B003ZGE390
B00NE4L7OM
B07VF6BLD3
B00NE4L9PY
B07R63DZ2M
B011372AJ2
B0D6P237MV
B07SHPNZ4M
B00J9T23LW
B00CI6K6H6
B01NA68CFZ
B00X4S6M7A
B00GOO0GSC
B00NE4HX4A
B06X9ZBYHR
B004E7I8F4
B01MSMQOW9
B00J9SZPY0
B01M0FFRWN
B00BY9IMB0
B01N64HSZE
B01FQS12NO
B01MQJQL6N
B01N533CUE
B00OKFTLJM
B003TL0BOC
B0CWHJQVKB
B006V3BC6G
B00K79LJPY
B08WJF17QG
B095KW2321
B089KT32BM
B08L6PRRR6
B00I3DMW3E
B07SLVJXMK
B01J887XWW
B076FBK1JY
B0D6PDBVWP
B0CMTZSPDK
B00NE4CKCK
B019HBL2HW
B0BYK1Y7MS
B0B9848DDD
B08PMPSL32
B00J9T2RDQ
B09FLSJ22M
B0CYZYSLMQ
B07N2Z25DR
B08C7YM393
B0CPVQBNMY
B07TTDHST6
B01NGUIB88
B097Q7NT7N
B07HGQ6M46
B071KFMW56
B007FEGAJO
B006CJRLSC
B00CPOBTVI
B00J9T1WYG
B00FYV4L4G
B00BRTL37M
B0CZ116SJ7
B07GPM957K
B01N7FZSII
B00J9SZRAC
B004EDVZE4
B01N41M1M6
B01MSMQOW8
B00Z6R8N6A
B07QCQCDJD
B00J9SZWK2
B00KYO34B4
B0D9BQ7DJV
B01MQJQJ3S
Seller_9YvH1ZAGeRHui
Hi everyone, my store has lost the Featured Offer for more than a month. I have tried all the methods but it still doesn’t work.
My account is in normal status and in good condition, no performance notifications, no chargebacks, all asins are FBA.
Please help me restore my Featured Offer.
ASIN:
B0D6FF14JC
B0D6FV1DF8
B0D6G1MTH8
B0D6FF5NPS
B0D6FTWPXW
B0D6FP3B6L
B0D6FXSY63
B0D6FT59QV
B0D6FWS3PC
B0D6FT8WJN
B0D6G1S2ZR
B0D1R46LT9
B0D1R15VLW
B0D1292TJK
B0D6FX6KF6
B0CYPXDJR2
B0D1QTY3BK
B0CXT53ZSX
B0D6G27MY2
B0CQVPRD7B
B0D3DQZJ9G
B0D2W13516
B0D3LQQNHB
B0D3LPB4GC
B0D41DPVTK
B0CXSV4GHP
B0D4112QKY
B0CYCDNPV9
B0D7MD3PJG
B0CMCQQPDR
B0D2W2S5RF
B0D7Q1VKYK
B0D7Q68QWD
B0D7Q4Z9F4
B0D7QBJ2ZQ
B0D3LS7L4L
B0D41D9M3H
B0D17QPZR6
B0D4289F79
B0D4Q1HLQP
B0CYPW59W5
B0D4Q9GDLN
B0D4QL3ZTQ
Thank you!
Seller_CKzAraPAVfDZr
@Spencer_Amazon
I'm also affected by the No Buy Box (Featured offer) here in the fr since around July 20th...
ASIN B0CW1CWL23
ASIN B0CJC5B42V
Seller support no help obviously
Thanks
Seller_yu705YGAVMqK9
Hi everyone, my store has lost the Featured Offer for more than 2 weeks. I have tried all the methods but it still doesn’t work.
My account is in normal status and in good condition, no performance notifications, no chargebacks, all asins are FBA.
Please help me restore my Featured Offer. Thanks!
ASIN:
B0BBVLN6PM
B0BBVKC63H
B0BBVNR61Q
B0BBVLNRJ2
B0BBVJNK2Y
B0BFVJSKY7
B0BFW9XKJ3
B0BNHVSRG8
B0BNHTWWLN
B0B6BDSDQ7
B0B6BF5YMK
B0BFVFVGV7
B0BNHTG9KT
B0BNHVPCLP
B0BB6FJH2G
B0BB6C5WKC
B0BB5V49GH
B0BB645ZZD
B0BB5Y6RDX
B0BB61TXZJ
B0B7XFX93C
B0B7X961VS
B0BBDYT1JC
B0CBWMV8XS
@Spencer_Amazon
Seller_6ToWaBTp1s3eP
I have been selling FBA on Amazon for about 3 months. account health 208. buybox disappeared for no reason. I checked all the products and I am the cheapest seller. Prices are automatically set to the cheapest. The products are shipped from the Amazon warehouse. I have not been able to find a solution for a week and the Amazon help page cannot solve my problem. I have not received any warning and I cannot sell.
Seller_LAmKJLlZEAnvD
I am writing to express my concern regarding a significant issue with my Amazon UK and Italy seller accounts. Despite meeting all the requirements to qualify for the Buy Box, my listings have recently lost the Buy Box, which has severely impacted my business and buyer experience.
1.My account has no performance issues.
2.My products are consistently making daily sales.
3.I am using a Professional Selling Plan.
4..All my items are fulfilled by Amazon (FBA).
5.My Order Defect Rate (ODR) and Invoice Defect Rate (IDR) are both 0%.
6.My feedback rating is 5.0.
Additional Information:
Sales Country Sites: UK, IT
Products ASIN: B0CXX89LW1, B0CXX6ZLCM, B0D8PMH5S1, B0CXXJT9FK, B0CXX5HMMZ, B0CZ6PHMTC
Given the above, it is clear that my account complies with all the criteria necessary to be eligible for the Buy Box. The sudden loss of the Buy Box has caused a substantial negative impact on my store's business operations and has adversely affected the shopping experience of my customers. I suspect that this issue might be a system bug.
I kindly request your urgent assistance in investigating and resolving this matter. Restoring the Buy Box for my listings is crucial for the sustainability of my business and for maintaining a positive customer experience.
Thank you for your prompt attention to this urgent matter. I look forward to your swift resolution.
Seller_o7FoPJ9mJjczR
Hi @Spencer_Amazon, I'm having the same problem. I also lost my featured offer eligibility. Please I am waiting for your help in this matter.
Thank you
B0050PL2DO
B0BK8V7C4D
B00025YVRQ
B0CLGL5QLM
B004OKBSLW
B01M4OZ94W
B0002DINEU
B00006407P
B09QQ5R53R
B007YT34TY
B07VW3HQ6T
B000N758A2
B078B9JPLX
B002V806Z8
B005DFHDUW
B07HDS26X4
B08KYF6F8M
B09RGQ5HP1
B001KYQBX0
B071ZWML1X
B00025YVHQ
B0017JAPMQ
B005TM32F4
B00KZ017PC
B004H89KFC
B08B7238H5
B00A3VJ7UK
B0BDLRJY62
B0BYLJ3VXV
B08RS4PWVB
B0863XV1GB
B07WRT4SRX
B0BCSPWQZ9
B0CHM53Q9R
B0B7W454ZL
B004PH307E
B074SCR17P
B09YVRRDZM
B003HCYFYA
B07VQ96G8F
B00FRI5TMY
Seller_CKzAraPAVfDZr
I'm also affected by the No Buy Box (Featured offer) here in the france since around July 20th...
ASIN B0CW1CWL23
ASIN B0CJC5B42V
Seller support no help obviously
Thanks
Seller_CKzAraPAVfDZr
I'm also affected by the No Buy Box (Featured offer) here in the fr since around July 20th...
ASIN B0CW1CWL23
ASIN B0CJC5B42V
Seller support no help obviously
Thanks
Seller_1q5r2mXCkJxIi
Having the same problem with 90% of my ASINs
on the 27th i just lost all featured offer eligibility for no reason even with me being the only seller.
B0CWPT58VD
Seller_s8ZGhMh8R9MJl
UPDATE:
All my ASINS are now back, process for me:
- Gave Spencer my ASIN list.
- Opened numerous tickets
- Emailed managingdirector@amazon.co.uk
Not sure which one did the trick (if any) - mine went off on 27th (morning) - back on 1st.
Seller_pJaBkz1VhDzhW
UPDATE!!!
My listings have returned to normal, totaling 10. It seems that other sellers have also regained their buy box privileges. It appears that this was a bug, but we cannot let it slide. We have all suffered losses in sales, profit, and sales rank. In just the past two months, we have invested 10k in Amazon ads for the affected listings. We all need to come together and hold them accountable. I propose creating a thread on Reddit so we can all discuss this without being silenced by this forum. We need to take this to court or the Office of Fair Trading for compensation.
Seller_VoEbxzWgcZmy7
Same problem here. ASIN: B0CTS4LG4M
How do we get in touch with @Spencer_Amazon?
I need this fixed asap please.
Seller_stjr0ziaYOI5t
ASINs: B0CQWK5K7Y, B0D22DN3JL, B0D2RT4PF9, B0CQ3HM164, B0CNCDXZMQ, B0CR7W6YDJ and B0CR8F81BQ.
We are contacting you because all the asin in my account suddenly lost the recommendation quotation qualification yesterday. This is unusual! ! Because our account products including buyer feedback are all good. Before yesterday, my daily sales were hundreds of orders. And this problem does not only occur to me, but also to many sellers around me. So I hope you can investigate carefully and restore our recommendation quotation qualifications. Thanks
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