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Seller_2fqkzTs1HTCQ3
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Seller_s0q4eT0IHyb5N
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Seller_2fqkzTs1HTCQ3
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Account set up assistance
by Seller_2fqkzTs1HTCQ3

hello, I am new here. I am struggling to understand the whole seller central so I am looking for someone with experience to help me navigate my seller central and Amazon store generally. If you can be of help kindly reach out. Thank you

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Seller_s0q4eT0IHyb5N
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Changing from a business to self employed
by Seller_s0q4eT0IHyb5N

Hi,

We are closing down the Ltd company, and I'm just selling off the final stock under my own name (we have purchased the remaining stock from the company). However, Amazon still has our account registered as a business and I can't edit the bank account (it says the account needs to be in the name of my business)

I've asked SS, but I'm not holding out much hope for a good solution - so I thought I'd ask here to see if anyone has any ideas :)

Thanks

Andy

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Seller_uSohBw1YKQd6B
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reembolso
by Seller_uSohBw1YKQd6B

Solicitação de Reembolso – Plano de Vendas Amazon Seller Central

Olá, equipe Amazon,

Estou entrando em contato para relatar um problema e solicitar a devolução de um valor cobrado.

Recentemente, assinei por engano o plano de vendas da Amazon Seller Central. Assim que percebi o erro, solicitei o cancelamento da conta por meio da plataforma. A conta aparentemente foi excluída ou desativada, pois não consigo mais acessá-la.

No entanto, o valor da assinatura foi cobrado no meu cartão e até o momento não recebi nenhum reembolso. Como não utilizei o serviço e a assinatura foi feita por engano, gostaria de solicitar:

O estorno do valor cobrado;

A confirmação do cancelamento total da conta de vendedor;

E, se necessário, informações sobre como acompanhar esse processo.

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Seller_jnc0MRT5VzTix
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Merchant Default Contact
by Seller_jnc0MRT5VzTix

Hello

I was wondering if anyone could help me

for the past 2 weeks i have been trying to verify my Merchant Default Contact

But every time i try to verify

no code is sent to me

Thanks In Advance

P

I was

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Seller_i38MVIJDH23AY
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Quality response from Seller Support
by Seller_i38MVIJDH23AY

I know we all get absolute garbage back from Seller Support most of the time but this one is good.

I had a call from Amazon telling me I need to extend some ASINs to Amazon.nl in order to continue on PAN EU. Apparently some of the ASINs are missing.

The lady said she would send me a list of the ASIN. The list never arrived. I opened a case with Seller Support today asking them to send me the list of ASIN. It really is a very simple and straightforward request.

They wrote back and said in order to continue with the investigation they need me to send them a list of the ASIN in question!

HONESTLY?

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Seller_mNFTnvAQDbA0f
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Amazon Holding my Money - Account Level Reserve
by Seller_mNFTnvAQDbA0f
Amazon replied

hi everyone,

I have been selling on Amazon since May 2024, and in that time have maintained relatively consistent sales.

All of my products are shipped via FBA,

Recently Amazon have been increasing my reserve amount every single month, now to the point there is over 6k in reserve, I have contacted Amazon over 15 times in the last 2 months and have had 0 conclusion just the same automated response.

Has anyone else had this? I have no account health issues, no A-Z claims, no open charge backs so no idea why Amazon will not pay out,

This money is from over 3 months of sales so there is no reason for them to keep it it has all cleared and they just keep increasing the reserve,

Hope someone can help!

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Seller_IzdvLR8SWAvWf
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Unable to update Charge method
by Seller_IzdvLR8SWAvWf
Amazon replied

Whilst I was setting up my Seller account, I got to the stage where I was approving payment information for EU regional accounts. Each one took a small unexpected payment from me. Then without warning the .co.uk tried to take the £30, which was declined due to insufficient funds. This was because all the other EU account took a small payment to check (it's a new account, so I only added enough funds for the £30).

Now I have restricted access to my dashboard.

When I log in, it opens up on a page titled "Invalid Charge Method". Below this is a button to view and update the charge method. When I click on this it says the page is not available. I have cleared cache, tried several browsers including incognito and the same things happens. Basically the system is not allowing me to update the payment information.

I managed to speak to Amazon .co.uk through a case I raised (with difficulty) I don't have access via the dashboard. They have told me that they cannot help as I need to update the card information. I have told them, that is the issue, I cannot get into the page to update the information.

I seem to be going round in circles and no one is helping me.

Please can someone help me?

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Seller_rWadcXyCqX0oM
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docment not sumbit for KYC
by Seller_rWadcXyCqX0oM
Amazon replied

hello sir amazon giving same document for KYC I put all document put here show 'Save data or restore to last saved state to proceed" So can you help me

thank you

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Seller_X3qqBVJDaedhL
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Hi all,

I registered as a individual account, Europe seller on Amazon. Anyway i've had nothing but so many issues along the way.

Firstly I verified my account and payment and withdrew funds to go into my account. This was fine and no issues, received confirmation from amazon to say itll take 3-5 working days for the funds to appear. Now I cant take the funds out all of a sudden because my account hasnt been verified!!! Now theyve said itl take 15 days, however i managed to withdrew funds before.

Second issue, Automatically I have been set up on a professional platform for USA, Canada and Mexico without my knowledge and consent and I am told that there is nothing that can be done. Apparently if I want to sell on Amazon, I have to sell with a professional plan? Is that correct?

How are these guys allowed to take money off you without your consent? Makes 0 sense.

Should they even be allowed to change your account to professional without your consent?

Any help is appreciated. I am a new seller here too.

Regards,

Neha

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Seller_IiLCzWNcEixPU
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Invalid Charge Method - Frustrating Loop!
by Seller_IiLCzWNcEixPU

I have one card I use in all marketplaces, none of them have any issue, however FRANCE keeps rejecting the card.

I get the usual copy paste text from SS about expiry date, address, name etc etc - but there is no issue with that (else ALL other marketplaces would also reject it)

When linking the card, I do get charged the temporary hold, which later drops off, so this shows it does work. However within seconds my French account gets blocked, and I'm met with invalid charge method message.

If i put in a different card, it will activate, but then SS respond with 'there is no issue' because the account is working.

To troubleshoot, they tell me to link the card, which only deactivates my account and then they send me the copy paste regular points which are nonsense at this point, there is clearly an issue in the backend of the french marketplace.

The say the card needs to remain linked in order for them to continue troubleshooting and as a result I have had to leave my account in deactivated status indefinately while I simply receive 'we are working on your request' messages in a case I cannot respond to.

The card works in EVERY OTHER MARKETPLACE as a charge method.

Cruically I can reactivate my account (Which I desperately want to do, as im losing sales) by linking another card, but this is a headache having to use a different card and not have all accounts unified, as well as this will just result in Seller Support circling on 'everything is fine, we cant detect any issues, your account works' messages, and then pointing me back to link the card and deactivate your account in order to troubleshoot.

Pure madness, and no urgency to resolve, simply 'deactivate and wait'. Anyone else faced such an issue?

A little help? @Seller_Huz6FT08OxHAR @Seller_TSXM2A5nxWSuH @Seller_z3k8APxGfbQEK @Seller_DNQGSsdC7DccM

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