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Seller_XNcRQKVtVCkVP∙
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Seller_JlpJsCKSVfs4d∙
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Seller_J6Dyz4fTlrNI7∙
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Seller_Hy3M3wKRmOFRV∙
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Seller_gqtzVmdw0Vmrz∙
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Seller_UTTcPux2QYFBM∙
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Seller_q0r7vd0VsuMBO∙
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Seller_tz5M9iHaTDZFk∙
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Seller_y1s19WQstkZpO∙
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Seller_ko3evE1dTSwh3∙
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Seller_XNcRQKVtVCkVP∙
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Amazon Seller Reserve issue - again
by Seller_XNcRQKVtVCkVP
Amazon replied

Amazon have kept all my funds again. I can understand holding a percentage, but keeping all my money like crooks is unacceptable. How can my business function?

I need to have some funds released please as soon as possible and I want to make a complaint.

0 votes
0 votes
125 views
6 replies
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Seller_JlpJsCKSVfs4d∙
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Singularity denuncia
by Seller_JlpJsCKSVfs4d

1. La denuncia es sobre SINGULARITY – Amazon tiene esta historia en sus recomendaciones de servicio de confianza! La verdad es que al que AVALARA termino es servicio hemos pasado a SINGULARITY. Hemos recibido solo un importe de la cantidad que tenemos que pagar para Francia y nada más!

- No hemos recibido ninguna declaración presentada desde 10.2024

- No se presentan las declaraciones

- No responden de los correos de trabajo

De momento SINGULARITY parecen mas de ESTAFADORES y no cumplen con el contrato que hemos firmado y pagado por adelantado un año.

No entendemos como Amazon aconseja el uso de SINGULARITY en “Conoce a tus proveedores de servicios de IVA”

2 votes
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200 views
2 replies
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Seller_J6Dyz4fTlrNI7∙
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Account detail change to my husband detail
by Seller_J6Dyz4fTlrNI7

Hi

I just wondering some information, As I would like to change my account detail to my husband detail is it possible? what is the procedure and how long it will take as I want he should be handling all this now.

Thanks

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17 views
3 replies
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Seller_Hy3M3wKRmOFRV∙
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At my wits end trying to get answers
by Seller_Hy3M3wKRmOFRV

Does anyone know of anyway that I can speak to a real life human being on the telephone at amazon? Tough one I know!

I have spent the last 3 days trying to sort a problem with bank detail on Amazon, I have filled out the bloody email help thing about 10 times now and each time I have added my contact number and ticked that it is urgent, as well as wasting an hour and a half on that chat rubbish!

I have managed to speak to a real person once only to be told that that wasn't their teams job and that they couldn't transfer me to the correct team, so what I need to do is go to the help, click issue not here, email, phone number and click urgent. To no avail, shocker right!!

When they do respond to the email they have not called once they just keep send the same to emails "You need to go to the help section, click issue not here etc..." or "What you need to do is go to Deposit Method, click retry Blah Blah Blah"

I know what I need to do and I know how to do it, my problem is that Amazon won't let me do it! When I click on retry it just refreshes the same page.

All I want it to speak to a person from the correct department that knows how to fix the issue!!

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5 views
0 replies
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Seller_gqtzVmdw0Vmrz∙
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Request for Assistance with Account Information Update and Access to Account Verification Support
by Seller_gqtzVmdw0Vmrz

We initially opened an Amazon UK seller account using our US company information, but after 90 days, the account was deactivated due to an issue with the VAT registration number. Since then, we have established a company in London and would like to update our account details to reflect the new business information.

However, when attempting to update the company information in the seller central portal, we have encountered an issue where the "Business Registration Number" field and the "Country" dropdown menu are locked, preventing us from making the necessary changes.

Despite sending three emails to your team, we have only received automated replies directing us to the Account Health Team, which is not the correct department for this issue. Unfortunately, we are unable to contact the appropriate support team for account verification directly.

Could anyone here kindly assist us in reaching the Account Verification Team or provide guidance on how to resolve this matter? We would greatly appreciate any help or advice you can offer to resolve this issue.

Thank you for your attention to this matter.

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3 views
0 replies
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Seller_UTTcPux2QYFBM∙
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Monthly Subscription Fees
by Seller_UTTcPux2QYFBM

From August 2024 we were charged VAT on our monthly subscription fees. Previously we paid only £25 without VAT added. Since August this changed to £30 to include the £5 VAT.

We have never received an invoice from Amazon with the new amount. I have opened numerous cases and they constantly tell me it is in the tax document library and refer to the new VAT on our selling fees. As you can imagine, I have reopened every case saying they are referring to the wrong charge.

Am I being thick and these invoices are available somewhere else or should they be in the tax document library along with all the other invoices. Your help is much appreciated.

0 votes
0 votes
21 views
1 reply
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Seller_q0r7vd0VsuMBO∙
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account reactivation
by Seller_q0r7vd0VsuMBO
Amazon replied

im trying to reactivate my account, which every time i send the documents its saying i have policy violations which i do not have. i also cant reactivate my account be i need verification which i have already done what is happening! why cant i get support to call me back?

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7 views
2 replies
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Seller_tz5M9iHaTDZFk∙
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ireland - remote or domestic FBA
by Seller_tz5M9iHaTDZFk

I have just received a (generally very helpful) email from amazon about Ireland FBA now being available. However it is not 100% clear on VAT obligations.

we are an FBA seller (we wont be offering FBM). We are synchronised under BIL. However I do not know and cannot find out whether we are set up for remote fulfilment (which means we don't need to be registered for VAT) or domestic FBA (i.e. storing goods in IE). Thus I am unclear whether I need to be VAT registered in IE.

Can anyone help point me, please, in the right direction for establishing whether we are domestic FBA in IE or remote?

Thank you.

0 votes
0 votes
15 views
1 reply
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Seller_y1s19WQstkZpO∙
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Payments
by Seller_y1s19WQstkZpO
Amazon replied

Where I can check how much I have to pay for Amazon?

0 votes
0 votes
27 views
4 replies
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Seller_ko3evE1dTSwh3∙
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AVASK Global Compliance Ltd not providing the service it advertises
by Seller_ko3evE1dTSwh3

Amazon service partner AVASK, which is supposed to provide VASK task services, collected all my personal information then stopped moving forward with the service with no explanation. I wonder if this operation is being used to farm personal information as many customers online are complaining about the same experience, per their Google Maps reviews. Beware.

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1 view
0 replies
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