Hello, I am so mad, I have created almost 100 cases but nobody reply.

My issue is I have both Euro account and America account, I just want to close my Euro account because we want focus on American market.

I have tried to close it by myself through Account Management or used the link provided by Seller Support, but the only thing they will do is all created a case saying it will reply later but noby reply to that case never.

Is there anybody have any idea, what should I do or what can I do? How can I get a Amazon Support to reply to my case or help me to close this Euro account?

Folloiwng are some of the cases:

9965865442

9966027862

9965955662

9953451552

9951164712

9945456282

9943434102

9931186662

9633485222

9909241312

9913343652

9914648122

9914556272

9915509822

9915077792

9917746162

9917561652

9918305632

9920405232

9921272312

9921719252

9923932462

9924236772

9936790462

9936623242

9943689872

9944239412

9946275882

9953521632

9957481942

Amazon has not allowed me to make any disbursements for over 2 months now. i believe there can be an issue with my revolute business accoubt as they arent one of Amazons participating PSP "Payment service provider" banks.

i joined seller around 3 months ago.

could someone confim whether this is true please?

Amazon has had my pending balance in "account level reserve" for over 4 weeks now? Keeps saying £0 to be disbursed and I can't get a straightforward answer from seller support. I have recently downgraded to an individual account after 2 years of FBA. Would this be the reason why? I notice it's asking for VAT status for EU but I have only ever sold in the UK and have never incurred this issue before, it seems to have only started after I downgraded.

If anyone would have any help.

Thanks

Our shipping template states 3-5 days for europe orders, 1-2 within the UK. We ship from the UK. When a buyer views the listing the estimated delivery date is nearly 3 weeks away, this is completley wrong and causing customers not to order from us because they think it will take a month for delivery. We have not messed with our shipping settings and this has suddenly happened, the shipping settings are not reflected by any of our asins in all marketplaces.

Please we need help, we will soon have to close the business as we cannot continue going from 100+ orders daily to less than 10.

Hi, recently my account finally got verified after three months of waiting. Now, I have to upload a payment method, but I'm stuck in a glitch. When I click on 'invalid method', it doesn't allow me to proceed to the section where I can input all the details, and no other options are showing up. Even when I click on "manage all my inventory", it takes me back to the "invalid charge method" page. Because of this issue, I'm unable to contact Amazon support for help. Can anyone please help me with this?

does anyone knows how to delete few addresses that shows up under billing address in charge method? i have check my buyer account address section and only one address shows up there too. i want to delete few address as it shows my old phone number that i dont want anymore into my account to avoid any link account issue.

Hi there

I have received email below - any recommendations where is the best way to obtain it?

Thanks

______________________________________________________________________________

As a reminder, under section 8 of the Amazon Services Business Solutions Agreement, you must obtain and maintain commercial liability insurance within 30 days after your gross proceeds from your transactions exceed the following applicable insurance threshold during any month (or if otherwise requested by Amazon) and add Amazon as additional insured:

Five thousand Euros (€5,000) (if the Amazon Site is the DE Amazon Site, the FR Amazon Site, the IT Amazon Site, the ES Amazon Site, the BE Amazon Site or the NL Amazon Site),

Four thousand British Pounds (£4,000) (if the Amazon Site is the UK Amazon Site),

Fifty thousand Swedish Krona (kr 50,000) (if the Amazon Site is the SE Amazon Site),

Twenty-two thousand five hundred Polish Złoty (PLN 22,500) (if the Amazon Site is the PL Amazon Site).

If you already have a valid commercial liability insurance policy that you bought in the US and you sell in the EU or UK stores, be sure to check with your insurance provider to verify that your policy covers claims made in the EU and the UK.

When you obtain coverage for the products you sell, make sure that your policy fulfills our insurance policy requirements. For more information, go to Commercial Liability Insurance Policy.

We’re here to help. If you have additional questions, you can contact us.

The Amazon Services team

I got this email:

Hello,

We have reviewed your account and determined that you have incorrectly selected "UK Sole Proprietor" as your legal entity in Seller Central.

What do I have to do?

To proceed with the account verification, you have to register with the correct legal entity.

*** If your business is an sole proprietor, to allow a second person added as the primary contact person on the account, please change legal entity type to, for example, Privately-owned business. Otherwise, please refer to the detailed information below: *******

Use the following information to select the correct legal entity:

-- Individual: Select this option if you do not intend to sell on Amazon commercially or professionally. This option allows you to sell personal items that you no longer want or need, for example, old DVDs or books.

-- International Sole Proprietor: This legal entity is applicable for any commercial individuals who sell for profit. A sole proprietorship is usually registered with local authorities. There is no legal distinction between the owner and the business.

-- UK Sole Proprietor: This legal entity applies exclusively to UK sellers and is for any commercial individual who sells for profit. A UK sole proprietorship is registered with the HM Revenue and Customs (HMRC). There is no legal distinction between the owner and the business.

-- State-owned business: This is a business that is either wholly or partially owned and operated by a government.

-- Publicly-listed business: This is a business with shares listed on a stock exchange for public trading.

-- Privately-owned business: These entities, such as limited companies or partnerships, are businesses controlled and operated by private individuals.

-- Charity: This is an incorporated or non-incorporated tax-exempt body.

The thing is that I am based in Czech republic, so it means that I do not need to be register as UK sole trader. The option which they give me there isnt visible, I did not find it at legal entity. I write to verification centre and they did not respond to me. Do you have phone number to Amazon EU or email? Can someone help me to resolve this problem?

Hi all, we tried two cards, non pre-paid, and with both we get stuck at the "invalid charge method" step:

NCID: AYGWA9BDIIZI1 ZCID: A2EK70BYXU0BZA PAID: A2K645B62CXGK2 MCID: A2EK70BYXU0BZA MKID: A1F83G8C2ARO7P When: Jul 16, 2024 10:51:56 AM

If we try and verify the cards, it seems to work:

But then, if I try to appeal to unblock the account, I'm back again to "invalid charge method".

Meanwhile, our account has been blocked and I can't appeal as the charge method is invalid.

The bank can't see anything on their end.

I already checked here and everything seems correct:

https://sellercentral.amazon.co.uk/help/hub/reference/GUQLF3C3HXXXERLC

Could you please help?

Cheers,

Pietro

Hello, I don't see the option to add my insurance details on Amazon UK, has it moved?

The Amazon help pages states

Enter Insurance Information

All Ship-to-Store Services providers are required to carry the appropriate general liability insurance.

To enter and submit your insurance information, follow these steps:

Click Settings in the top right of the Seller Central home page and click Account Info.

Click Business Insurance under Business Information.

Click Edit in the Insurance Information section.

Enter your General Liability Insurance information.

Click on Save.