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pinPinned by community manager
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Hello Sellers,

I've noticed sellers facing issues on the Seller Forums, receiving violations on marketplaces where they don't actively sell, even with their accounts in Holiday Mode.

As an Amazon seller registered for multiple marketplaces within a region, you may later decide not to actively sell on certain ones. However, neglecting inactive marketplaces can lead to violations and impact your account health.

Here's a checklist to help you manage your account and listings effectively when you don't want to sell on a specific marketplace:

  • Put Your Account on Holiday Mode to prevent new orders and pause listings on the inactive marketplace, avoiding potential issues from unfulfilled orders. 📄Enable holiday mode
  • Delete all listings from the inactive marketplace's inventory. Even inactive (out-of-stock) listings can trigger violations affecting your account health, so it's crucial to remove them. 📄How can I delete specific product listings or replace all my listings?
  • Review and remove Build International Listings connections between your default and inactive marketplaces to prevent new listings from being created automatically. 📄 Remove a connection using Build International Listings
  • Regularly monitor the Account Health Dashboard and Performance Notifications for inactive marketplaces to quickly address any potential issues or violations.📄 Account health FAQ

Did you find this content helpful? Share your feedback and suggestions for future topics related to managing your Amazon seller account effectively.

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Bit of an odd one, I see a banner requesting I verify in all European countries.

I only intend to sell in the UK for now so have holidays set to the rest and international shipping disabled.

I verified my charge method for the UK and for France..... just to see if indeed removed removed France from the list.

My question is... should I continue to verify for all countries? will I bee charged more?

or do I ignore it?

Thank you in advance

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Amazon Seller Account Information
by Seller_7yInkXEArJDif

Hello everyone. Can someone please point me in the right direction where I can take a screenshot of my Amazon Seller Account Information. It is required for me to obtain my VAT in the UK. I figured all you have to do is go to settings > account info. That is not what they want. I have clicked on every link that I can see until my fingers are bleeding and have yet to find the screenshot they need for my UK VAT validation.

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Instant Pay and Payouts
by Seller_7yInkXEArJDif
Amazon replied

I have had this problem before where I lose access to my instant pay (I usually use every day) and I do not receive my payouts. This payout says "no disbursement was made" and I have tons of money stuck at Amazon. I need my money since this is my job and it pays my bills and then some. But I have suppliers, distributors, inventory to keep up, etc., on top of it all. Amazon makes no effort to fix the problem it seems like. Has anyone else have this issue before?

By the way, my account has not been deactivated or put on probation of any kind. My performance metrics are superb, so it is not that either. I am getting behind on my obligations and this is putting my whole operation at risk of crumbling down. Any moderators that can help me here?

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Dear Amazon,

We tried calling the Amazon UK Seller Central Support Team but couldn't get through, it just showed "Internal Failure" (please see attached screenshot as below). Amazon customer service told us to change browsers, but it doesn't work either. (As you can see in the screenshot we were using the Microsoft Edge)

We would like to know the reason why can't make a call from Taiwan? Does Amazon have restrictions on other international codes?

Hope to get your reply ASAP, thank you.

Thanks and best regards,

Ellie C.

Addlink Technology Corp.


[Moderator Edit: personal data removed]

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Funds Available - 0
by Seller_JkJ5Wu8mvvXN6

I normally withdraw money once a week, I just checked and I have funds in my account, also a reserve.

Example I have 20k, deferred 8k, available 12k

However the request button says 0.00 and not 12k

In the drop down is it says now or settlement date, its set to now.

So I dont understand why I can't take the money? Glitch?

1 vote
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Hi,

We have been waiting for verification for over a month despite promptly submitting all required documents. This prolonged delay is severely impacting our business operations.

he inventory we purchased has been sitting in distributor's warehouse for over a month, resulting in incredible costs due to these verification. If the process continues, we will not able to afford the cost of storage. As full-time Amazon sellers, this situation made me depressed.

We urgently request your intervention to expedite the approval process. We have been unable to connect with anyone who can provide assistance or clarity on our application because no one help.

Please help us! As an Amazon seller, we are in bad situation due to prolonged verification process..

All the best

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Unresponsive KYC Causing Cash-Flow Issues
by Seller_dqU3gS1vXbeCy
Amazon replied

Hello,

We have had an ongoing KYC verification for over a month now. The last update was on the 22nd May when we provided the requisite additional documentation (passport image), though it's been radio silence since. We have had no communication nor performance notifications.

This verification is blocking our disbursements and is putting substantial strain on our cash-flow.

The verification page says it can take up to 10 days (see attached screenshot), though this has long gone. Please can the relevant partner team be contacted to expedite our case?

Many thanks!

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VAT Liability & Disbursement on Hold
by Seller_54Cq0z7xhBXli
Amazon replied

I'm a seller not established in the UK, and I informed Amazon about this two months ago. I'm ready to settle my past VAT dues and have been requesting the total amount for payment. Unfortunately, I haven't received a response to my emails or my application on the Amazon Seller Central health banner.

The only response I'm getting is an automated message stating that Amazon is working on it. This delay has also placed my disbursements on hold.

I would appreciate it if someone from Amazon could expedite this process. Please let me know the total VAT amount due so I can make the payment and get my disbursements flowing again.

Thank you for your time and assistance.

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GPSR what exactly do I need to do?
by Seller_YAgpNIaM2D9c0

is there a company that can provide a responsible person?

and what will happen to the products that I have already in stock in Amazon warehouse that doesn't have the new required labeling

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Acount verification for VAT liability UK
by Seller_4iW8YaYqSMbSC

Hello Let me explain the whole story in a few words.

Starting on 10 April 2024

Amazon indicate to us we need to pay GBP 47,258.28 VAT starting from 2021.

You can continue to sell, but your Amazon sales proceeds will remain temporarily ineligible for disbursement from this account, and any related accounts, until any UK VAT owed is paid to Amazon.

The company behind this account was established in August 2023, so it is impossible to have VAT from 2021.

According to the notification you (AMAZON) indicated to me, you also have to pay GBP 47,258.28 VAT ... THIS THING IS NOT POSSIBLE because we have not even generated sales of this amount, so we should have so much VAT to pay, which is wrong.

The company was founded in August 2023, so it is impossible to have VAT from 2021 to pay.

Until September 2023, the Amazon account belonged to a UK-based company whose owner was a UK resident for whom Amazon collected VAT.

After many many emails with drtax-vatliabilitysupport@amazon.co.uk we send all the document requested like: id, passports, driving licence, contracts, bills, banck statments, invoice .... etc.

Since April and until now, no concrete answer, every time I send an email or open a case, the same answer is returned to me:

//////

Hello from Amazon Selling Partner Support,

My name is Guillaume and I am contacting you regarding your VAT liability request. Thank you for your patience in this case. I understand how important this is for you and I am glad to assist you the best possible way.

Please let me inform you that our internal teams are working actively on your case. There is no action required from your side and I will keep you updated about the process.

Thanks again for your patience. We remain available.

Have a nice day !

//////

Hello from Amazon Selling Partner Support,

We understand how important is this matter for you. In response to your inquiry regarding the VAT applied to your invoices, we would like to inform you of the following:

The corresponding department is still working on your case and we will get back to you as soon as we have further information to provide.

We appreciate your patience and it was a pleasure to assist you.

Thank you for selling with Amazon.

///////////

on 19 June:

Hello from Amazon Selling Partner Support,

Thank you for your patience. At the moment, I am working with our internal team to reach a resolution on your case. While I don’t currently have an update, I will follow up with you as soon as additional information is available.

Thank you for selling with Amazon.

Sara B.

//////

3 months have already passed and nothing.

Does anyone know how soon the verification will be completed?

Can anyone help me speed up the verification process?

Very bad impact on store sales near to zero for 3 months.

Thank you

any help is highly appreciated @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_yk3kzHpjMMa4B @Seller_VJ4XoAkjDpjPH @Seller_Huz6FT08OxHAR @Seller_fgtTzyHQfOM1x @Seller_TSXM2A5nxWSuH

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