Get over £42K in potential incentives when you start selling with Amazon. Learn how
Get over £42K in potential incentives when you start selling with Amazon. Learn how
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    Seller_l3eCP9f1PtJXC
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    Thank you to our valued community member, JillyB!
    by Seller_l3eCP9f1PtJXC
    Amazon replied

    Hello everyone,

    Danny here, and I wanted to take a moment to highlight one of our most active and helpful members on the seller forums, the one and only @Seller_ZVAz3d5lZuGid!

    JillyB has been an engaged participant in our seller forums, frequently sharing thoughtful replies and offering assistance to other sellers. It's clear they have a deep understanding of selling on Amazon and a commitment to supporting the broader seller community. JillyB has contributed over 4,300 replies, going above and beyond to share their expertise and insights. They have also been recognized by others as having provided some of the "most helpful" replies, further testament to the value they bring to our community.

    On behalf of the entire seller community, I want to extend a sincere thank you to JillyB for their continued engagement and for being such a valuable contributor. Collaborative communities like ours thrive thanks to members like you who are willing to share their knowledge and experience.

    Please join me in expressing our appreciation for JillyB's efforts. We are lucky to have you as part of our seller community!

    Best regards,

    Danny

    72 votes
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    Seller_3WVvHH28i7NpZ
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    No receiving payments for sales.
    by Seller_3WVvHH28i7NpZ
    Amazon replied

    Hi, I was wondering if anyone can advise me, I have been selling on amazon for 10 weeks now, total sales £1037.

    Every 2 weeks I get a statement witch tells me how much and when I will be paid. The problem is I'm yet to receive a single payment. I have been contracting amazon seller support - who inform me I must wait for the next payment day.

    I'm an autistic adult who was made redundant... thou small my sales are the only income I have.

    I keep attempting to get this resolved but feel like I'm just banging my head off a brick wall.

    Any advice appreciated - Dainty.

    1 vote
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    Seller_QHJyNkagGiCWP
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    Dd+7 reserve policy extension to sep 25
    by Seller_QHJyNkagGiCWP
    Amazon replied

    discussion.Since its only a couple of weeks to go, has amazon contacted anyone about this happening, or are they just automatically doing it or will it not happen.

    5 votes
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    Seller_fLJ3Hdgrt17Ze
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    Help Needed – Unable to Locate Buy Shipping in Bulk Invoices
    by Seller_fLJ3Hdgrt17Ze
    Amazon replied

    Hello @ Moderator-Team & fellow sellers,

    @Seller_gAhPNiLrkfTcr @Seller_XUNeUuvrQDpgP @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_j9Bd91CW3ZVpr @Seller_fgtTzyHQfOM1x @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4

    We hope you’re all doing well.

    We’re reaching out for some advice regarding Buy Shipping in Bulk invoices on our seller account. We recently started using the Buy Shipping service in September, but we haven’t been able to find any invoices issued by Amazon for these shipping purchases.

    In the Tax Document Library, we can only see documents titled “Merchant Buy Shipping Label”, which appear to relate to customer return labels, not to the shipping labels we purchase to send parcels to customers.

    We’ve already opened a case with Seller Support, but it’s been quite difficult to clearly explain the issue and receive any helpful response [ Never had one anyway ]. Since many sellers here use Amazon Buy Shipping, we’d really appreciate any guidance on where we can find or download the Buy Shipping in Bulk invoices for our monthly shipping expenses — and whether there are any tax implications we should be aware of.

    Thank you so much in advance for your help!

    Kind regards,

    Smart Fashion

    2 votes
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    Seller_a7KfTOsGyRvnj
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    AMAZON - Train your staff! Seller Support getting rapidly worse
    by Seller_a7KfTOsGyRvnj

    Honestly, all I ask is they actually read the case notes and look at attachments. Is that really too much to ask?

    If anyone with any sort of clout at Amazon happens to be reading this, just spend 10 minutes reading some Support Cases, the replies from Amazon Support Staff are literally pointless.

    This is just 1 example, I gave up.

    =====

    60 votes
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    35 replies
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    Seller_b1TpDL1b2ZLa2
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    Why can't I email support anymore?
    by Seller_b1TpDL1b2ZLa2
    Amazon replied

    Every time i try to open a new case on SC, the only options i have are phone call or chat. I much preferred email rather than waiting several minutes for each reply from the support rep. Email is a much better fit for me. Anyone know how i can send emails again? thanks

    5 votes
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    8 replies
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    Seller_xiJDmtQr1x151
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    URGENT: Hundreds of Retroactive "Carrier Delivery Label Adjustment" Charges Flooding In — Anyone Else?
    by Seller_xiJDmtQr1x151
    Amazon replied

    Hi everyone,

    This evening, we’ve been hit with hundreds of sudden charges on our account under the description:

    "Carrier delivery label adjustment due to under-charged delivery label"

    These adjustments are:

    Hitting all at once with no prior notice

    Going as far back as April 2025

    All related to EVRi Seller Fulfilled Prime (SFP) shipments

    Providing no clear breakdown or calculation of how the so-called "undercharge" was determined. All we can see is that its a duplicate charge to the original buy shipping charge.

    This has caused massive billing disruptions and we're concerned it may be a system-wide issue or billing error. A few example order IDs show the same problem with duplicate or unexpected label charges retroactively applied.

    We have raised this with both EVRi and Amazon support, but are still waiting for an explanation or fix.

    Is anyone else seeing this?

    Would appreciate hearing from other SFP sellers (especially those using EVRi) to understand if this is isolated or affecting others too.

    Thanks in advance for any insight!

    @Seller_mIRnuhdx7l5sN

    10 votes
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    91 replies
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