Browse discussions
Pinned by community manager
Sort by
Filters
Browse discussions
Pinned by community managerAmazon Seller Wallet: Get your EU store cash flow ready ahead of Prime Day
Hello UK Sellers,
With Prime Day approaching, having your EU store cash flow ready to reinvest gives you a real edge on inventory planning. Amazon Seller Wallet, built for cross-currency sellers like you, helps you manage your earnings from Amazon's EU stores (Germany, France, Spain, Italy, Netherlands, Ireland, and Belgium) — giving you full control over when and how your EUR proceeds convert to GBP. It is built directly into Seller Central, with no setup fees or minimum balance required.
Get your cash flow moving before Prime Day
Here is how Seller Wallet helps UK sellers keep EU store proceeds ready when it matters most:
- Convert EUR to GBP — Transfer your EU store proceeds to your GBP bank account at competitive exchange rates.
- Scheduled EUR to GBP transfers — Set up automatic weekly or bi-weekly transfers to your GBP bank account. Your EU store proceeds arrive on your schedule, ready to reinvest in inventory ahead of Prime Day.
- Lock in your exchange rate — View and lock in your EUR to GBP rate before every one-time transfer. No markups, no surprises — plan your inventory spend with confidence.
- All EU store funds in one view — Manage proceeds from all seven EU stores in one Seller Wallet view, with a clear picture of your available cash.
- Pay suppliers and VAT authorities at no cost — Send EUR payments to EU suppliers or VAT authorities directly from your Seller Wallet balance with zero transfer fees.
Getting started is simple:
- Go to Payments under the Seller Central homepage navigation
- Click Seller Wallet, then Enroll Now
- Confirm your stores and input the one-time passcode sent to your phone
- You will receive an email confirmation when your account is ready (typically within two hours)
If you are using the new Seller Central, go to the search bar at the top and search for "Seller Wallet" to navigate to the enrollment page.*
We'd love to hear from you:
- How are you preparing your EU store cash flow ahead of Prime Day?
- Have you set up scheduled EUR to GBP transfers yet?
- What questions do you have about getting started with Seller Wallet?
Share your thoughts below — we're here to help!
*The link takes you to the Germany store, but you can enroll from any of your seven EU stores. Once enrolled, you will see all your EU store funds in one Seller Wallet view, regardless of which store you start from. You can link up to two bank accounts for transfers.
No receiving payments for sales.
Hi, I was wondering if anyone can advise me, I have been selling on amazon for 10 weeks now, total sales £1037.
Every 2 weeks I get a statement witch tells me how much and when I will be paid. The problem is I'm yet to receive a single payment. I have been contracting amazon seller support - who inform me I must wait for the next payment day.
I'm an autistic adult who was made redundant... thou small my sales are the only income I have.
I keep attempting to get this resolved but feel like I'm just banging my head off a brick wall.
Any advice appreciated - Dainty.
Help Needed – Unable to Locate Buy Shipping in Bulk Invoices
Hello @ Moderator-Team & fellow sellers,
@Seller_gAhPNiLrkfTcr @Seller_XUNeUuvrQDpgP @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_j9Bd91CW3ZVpr @Seller_fgtTzyHQfOM1x @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4
We hope you’re all doing well.
We’re reaching out for some advice regarding Buy Shipping in Bulk invoices on our seller account. We recently started using the Buy Shipping service in September, but we haven’t been able to find any invoices issued by Amazon for these shipping purchases.
In the Tax Document Library, we can only see documents titled “Merchant Buy Shipping Label”, which appear to relate to customer return labels, not to the shipping labels we purchase to send parcels to customers.
We’ve already opened a case with Seller Support, but it’s been quite difficult to clearly explain the issue and receive any helpful response [ Never had one anyway ]. Since many sellers here use Amazon Buy Shipping, we’d really appreciate any guidance on where we can find or download the Buy Shipping in Bulk invoices for our monthly shipping expenses — and whether there are any tax implications we should be aware of.
Thank you so much in advance for your help!
Kind regards,
Smart Fashion
Why can't I email support anymore?
Every time i try to open a new case on SC, the only options i have are phone call or chat. I much preferred email rather than waiting several minutes for each reply from the support rep. Email is a much better fit for me. Anyone know how i can send emails again? thanks
Disbursement - Acknowledged by bank issue
Looking for advice
Since 23/09/25 Disbursements have been sent but still have no " Acknowledged by bank " status .
For the last 3 years Disbursements have been acknowledged the same day as "Sent to bank" notification and had payments within 3days . Bank connection still valid and no issues . Not changed any bank account information
Seller Support no help just said the Disbursement had been sent .
Urgent Warning to All Amazon Sellers: My Experience with Avask
Fellow sellers, I'm writing this post to share a warning about Avask, a service partner listed on Amazon's network. When we chose them, it was because of their good sign-up pricing and positive reviews, and the promise of support for our VAT and EPR needs. However, the reality of our experience has been a nightmare of non-existent support and baffling incompetence.
For our basic VAT service, we were told there was no dedicated support, and we understood that. However, we also paid for their "premium" EPR service, which promised a designated point of contact and a higher level of support. The shocking truth is that the support for both services has been equally dreadful. There is no such thing as "premium" support with this company.
The simplest tasks become a monumental struggle. For example, a basic email update took us multiple weeks and numerous emails to resolve, and they still managed to get it wrong. This isn't just a one-off mistake; it's a systemic failure.
When it comes to the real, pressing issues—like a critical Italian VAT payment that's been overdue for months—their response is to deflect and offer a paid consultation to solve a problem that their own service created. They take no responsibility for the reports they file and leave you completely stranded when issues arise. My advice to you is simple: do not trust your compliance to Avask. The money you might save will be quickly lost in the time and energy you spend trying to get a basic response, not to mention the risk of penalties. We are now facing potential government penalties due to their delays and lack of action. This is not how a professional service provider should operate.
Save yourself the headache. There are better, more reliable options out there.
Amazon Revenue Calculator VS The actual fees in the Settlement Report
Hi everyone,
I’m trying to understand some differences between the Amazon Revenue Calculator and the actual fees in the Settlement Report.
I sold a product for £15.99. Using the Amazon Revenue Calculator, the fees are:
Referral Fee: £2.25
Digital Services Fee: £0.12
Amazon Fulfillment Fee: £3.26
Total Fee: £5.63
But in the Amazon Settlement Report, the fees are:
Commission: £2.88
Digital Services Fee: £0.15
FBA Per Unit Fulfillment Fee: £3.92
Total Fee: £6.95
I thought maybe the Revenue Calculator doesn’t include VAT, so I tried £5.63 × 1.20 = £6.75.
Even then, it’s still £0.20 less than what Amazon actually charged.
Could anyone help me understand why there’s this difference?
Thank you so much in advance!
4+ Months of Withheld Funds (£825k) due to Amazon Bank issue – Verified Bank Accounts, No Resolution
I’m posting as an urgent escalation because our business has been unable to receive disbursements since May 2025, despite fully verified deposit methods and repeated compliance submissions. I want to provide every relevant detail so nothing is missed and this can be routed to the right internal owners.
What keeps happening (the loop)
Disbursements are initiated and show as “Done” in Seller Central.
Shortly afterwards, the payout changes to “Failed.”
Our verified deposit method is automatically removed.
We re-assign the same verified bank details, or assign a second verified account, and the cycle repeats.
Important: one of these bank accounts has been in use for 8+ years without issue. After the first failures, two payouts did succeed to that same account, then everything failed again. We also tried a second, different bank account (also verified) and encountered the same failures.
Both banks have provided written confirmations that (a) there are no receiving limits/blocks, and (b) the payments never reached their systems (i.e., the stop happens upstream of the banks).
We have also received the “micro-deposit test” failure emails (e.g., a nominal test credit attempt failing) and the system removes the deposit method again afterwards.
Timeline & case history (abridged but complete)
May 2025 First large disbursement failures begin on a long-standing, previously reliable bank account (verified).
June 24–27 Multiple chasers; internal troubleshooting ticket raised; case “prioritised” and handed to Payments.
Late June–Early July Some disbursements show “successful/Done,” but no money hits the bank.
Payments team mentions “Status 630”; Seller Support suggests it’s a bank issue.
Both banks confirm in writing: no restrictions, and no inbound attempts seen; recommend Amazon check with its sending bank/banking partner.
July–Aug Compliance/establishment review triggered. We submit everything requested:
3 VAT returns (Jan–Mar, Apr, May 2025) downloaded from HMRC (with submission URLs),
Bank statement showing HMRC VAT payments/refunds,
Recent invoices/utility-style documents,
Address clarification as requested.
Aug 2 onward No substantive resolution; repeated support replies telling us to re-add deposit method (which we had already done, many times).
Aug 26 Auto-disbursement initiated; later fails, deposit method removed again.
Executive Seller Relations / SAS involvement Multiple internal escalations via named Amazonians (including leadership involvement). We’ve repeatedly been told a resolution is “close (not months or even weeks),” but weeks have now passed without a working fix or funds arriving.
Latest case responses “Under review,” “please wait,” or “payment shows successful; check with your bank” which doesn’t match the banks’ written confirmations and the subsequent failure shown in our payouts history.
Open/related case IDs:
10862735532 - Primary Case ID
11317198872 - earlier thread (includes screenshots and bank confirmations)
11409785512 - more recent reply claiming bank mismatch; this is incorrect (banks confirm details are fine; both accounts are verified in Seller Central)
I can privately supply moderators with redacted screenshots (payouts toggling to Failed, deposit method removals, and the bank confirmations) if that helps with internal routing.
What we’ve tried (and proved)
Re-adding/rotating deposit methods (multiple times).
Two different, verified bank accounts → same outcome.
Compliance submissions (VAT returns, bank statements with HMRC entries, invoices, address clarification).
Bank confirmations (both) → no blocks; transfers never reach their systems.
Escalations via Executive Seller Relations / SAS → we’re told the issue is with compliance/banking partner, and that a fix is “close,” but no funds and no permanent resolution so far.
Business impact
We’ve had to put the account on holiday mode.
We cannot pay suppliers; we are receiving legal demands.
Our long-standing reputation is suffering.
This is existential for our business.
What we need from moderators/Amazon now
Immediate escalation to the Payments and Compliance owners who can actually fix the upstream block (the banks report no inbound attempts).
A single accountable owner for this case, with direct communication, not template replies.
A clear ETA for when funds will be credited and normal disbursements restored.
Stop the automatic removal of verified deposit methods and the “Done → Failed” flip in payouts.
We have repeatedly asked on cases if there is anything pending from our end, but have received responses stating nothing pending from our end, so we are not sure what is causing this issue. We’re not asking for anything unusual only to receive the proceeds of our sales via our verified deposit methods, as we did reliably for years. We’ve provided every document requested and confirmed with two banks that there’s no issue on our side. The problem is somewhere in Amazon’s disbursement rail or its banking partner, and we need it fixed permanently, not with a one-off workaround.
@Seller_Huz6FT08OxHAR@Seller_Udi0JNbTrsmUV@Seller_XUNeUuvrQDpgP@Seller_DNQGSsdC7DccM@Seller_hnDMgUKxMh1V4@Seller_TSXM2A5nxWSuH@Seller_sSkzzHms7Kxs6
