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pinPinned by community manager
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Hello Sellers,

I've noticed sellers facing issues on the Seller Forums, receiving violations on marketplaces where they don't actively sell, even with their accounts in Holiday Mode.

As an Amazon seller registered for multiple marketplaces within a region, you may later decide not to actively sell on certain ones. However, neglecting inactive marketplaces can lead to violations and impact your account health.

Here's a checklist to help you manage your account and listings effectively when you don't want to sell on a specific marketplace:

  • Put Your Account on Holiday Mode to prevent new orders and pause listings on the inactive marketplace, avoiding potential issues from unfulfilled orders. 📄Enable holiday mode
  • Delete all listings from the inactive marketplace's inventory. Even inactive (out-of-stock) listings can trigger violations affecting your account health, so it's crucial to remove them. 📄How can I delete specific product listings or replace all my listings?
  • Review and remove Build International Listings connections between your default and inactive marketplaces to prevent new listings from being created automatically. 📄 Remove a connection using Build International Listings
  • Regularly monitor the Account Health Dashboard and Performance Notifications for inactive marketplaces to quickly address any potential issues or violations.📄 Account health FAQ

Did you find this content helpful? Share your feedback and suggestions for future topics related to managing your Amazon seller account effectively.

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Request to extend DD+7 policy - NO REPONSES!
by Seller_M80BFolQ0DS7m

@Seller_z3k8APxGfbQEK@Seller_Huz6FT08OxHAR@Seller_gAhPNiLrkfTcr

We have requested for an extension to my DD+7 Policy but received no reply yet. Is there anyway of checking to see if my emails sent have been received? We haven't been able to disburse in weeks and have a lot of money owing. Getting to the point of no return on cashflow!

Any help greatly appreciated.

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hi,

If selling via my own branded and manufactured products through FBA only in the UK store (as a UK Ltd). Does a product need to have a EU Responsible person / authorised representative (AR)?

If selling via FBA the product is available for sale in Northern Ireland so potentially all FBA items sold on amazon.co.uk will need a EU representative - even if not directly offered into the EU.

This is from the Amazon GPSR policy: "The GPSR will not apply in Great Britain (England, Scotland and Wales). It will, however, apply in Northern Ireland, under the Northern Ireland Protocol."

Therefore do all products sold on Amazon UK via FBA need a EU AR?

Thanks!

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anyone else get the notice from Amazon today?

"We have received a notice from the UK tax authority, His Majesty’s Revenue and Customs (HMRC), that they have determined that you are not established in the UK for VAT purposes. We must comply with HMRC’s indication, as the responsible tax authority, even though we previously confirmed your establishment in the UK, based on our assessment.

As a consequence, effective upon receiving this notice, the disbursements of part or all of your Amazon sales proceeds to UK customers have been temporarily withheld. Also, your Fulfilment by Amazon (FBA) inventory may be temporarily blocked from removal, unless the funds withheld exceed your estimated liability. Additionally, within 10 days, we will begin to collect and remit VAT taxes on your sales for goods delivered to UK customers."

I have no idea if HMRC have actually said this to Amazon or if its just a repeat of the situation earlier this year, I'm curious if anyone else has been affected by this again or just me?

I am and have always been a UK based business and always pay my tax obligations in full so I don't know where they've got the idea that I'm not.

Amazon throwing so many curveballs at me lately, between 'competitive pricing' policy and overcharging me FBA fees based on false measurements. Feels like they're squeezing everything out of us sellers, even more so than usual.

0 votes
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16 replies
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Hi,

@Seller_z3k8APxGfbQEK @Seller_Huz6FT08OxHAR @Seller_gAhPNiLrkfTcr

I requested for an extension to my DD+7 Policy but received no reply yet. Can you please help me get this extension. No response from these emails!

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I write email but no answer. Maybe sombody can help me.

I am writing to request the withdrawal of the remaining balance in my account. As per your guidelines, I understand that I am eligible to request this refund after 60 days from the day of enforcement, which in my case is after 05/07/2024.

Please let me know if there is any additional information or documentation you require to process this request. I look forward to your prompt assistance.

>> Maybe i need write it somehwrer differetn place. becacsue Email where support say to send me dont exist >>

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ITALY VAT claiming back VAT prepayment.
by Seller_pZPUigSoKl3Mk
Amazon replied

In 2020, I was still on PAN FBA with Avalara. I made Italy VAT prepayment.

In 2021 after BREXIT I stopped selling in Italy, and now I have over 2000 euro overpayment.

I was told by Avalara I have to wait at least 2 years to get it back. Now it is over 3 years.

Has anybody asked for refund from Italy for pre Brexit VAT prepayment?

Kind regards

Jack

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5 replies
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Reopen Closed US/Canada/Mexico Store
by Seller_WWQXtm66p89by

Before my store was fully setup I closed my US/Canada/Mexico store without even stocking it with any inventory, because I did not want to sell on Amazon. I still have stores in other countries, but not with any inventory yet either. What are the steps to take to reopen my US store? This is where I live and where I primarily want to sell.

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0 replies
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Request for extension for the DD+7 policy
by Seller_v9j3KYOsEAiGu
Amazon replied

Hi,

@Seller_z3k8APxGfbQEK

I had requested for an extension to my DD+7 Policy but havent heard back from the team yet. Can you please help me get a reply from the team to get an extension. My business is being affected by this policy.

0 votes
0 votes
337 views
11 replies
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Warning! Automated Handling Time
by Seller_FZJiyCoTnOJZs

I have been checking this regularly to ensure Amazon didn't adjust the settings on my account and it appears it just changed from manual to Automatic on my account earlier today.

An order I received just before 12 noon is still following the manual settings and the latest order - received at 16.59 - needs to be posted TOMORROW (!) even though my cut off times are still set to 2pm.

Luckily this is a popular product so I have a copy in the house - so it will go out in the morning - and I have switched off the auto handling times again now. Fingers crossed it will stay switched off.

No email advised me this had happened - it was just luck that an order came through and I could see it had changed.

Fingers crossed all my handling times will be reset before the next order comes in!

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0 replies
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Is GPSR necessary?
by Seller_t3ptdH2j8IT6N
Amazon replied

Can anyone please confirm that we do NOT need GPSR if we only sell in UK?

(We do not wish to sell in EU)

I contacted SS a while back & they confirmed sales to NI can be 'switched off' for FBA & FBM, but I am now hearing different - Our NI sales are very small so we wouldn't be affected too much..

Thanks all

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