Forums discussions
Seller Forums
Sign in
Sign in
imgSign in
imgSign in

Browse discussions

pinPinned by community manager
user profile
Seller_z3k8APxGfbQEK
user profile
Seller_jGVxVIjqaXgJJ
user profile
Seller_tKxSy1ZfQooPy
user profile
Seller_R3dLd4IbdHcej
user profile
Seller_fwn85fQuKEzXn
user profile
Seller_rVNe9RwS0aeqT
user profile
Seller_XWvB3pVcYD15D
user profile
Seller_hk02yt1EBBFen
user profile
Seller_ENdRidb7scOwX
user profile
Seller_tJQqSnmg98bn2
user profile
Seller_t1Xqy02K9JCwp
Sort by
Latest activityRecently createdMost viewedMost voted
Filters
Date/timeAll TimePast dayPast weekPast monthPast 3 monthsPast yearDate range
Quick filters
Discussions
Categories
Tags
Tags will populate based on category selection

Browse discussions

pinPinned by community manager
user profile
Seller_z3k8APxGfbQEK
user profile

On June 10, 2025, we’ll have another Ask Amazon event from 8 a.m. to 4 p.m. GMT with Veeqo’s CEO, Matt Warren, who will answer your posted questions on UK Amazon Seller Forums.

Veeqo is our free multichannel shipping software that allows you to fulfill orders across multiple online stores. You can import your orders from multiple stores and manage them in one place. Veeqo connects with a number of different stores.

To post your questions, go to UK Amazon Seller Forums.

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

0 votes
1 vote
51 views
2 replies
Latest activity
user profile
Seller_jGVxVIjqaXgJJ
user profile

HI, I have noticed the Best selling rankings have disappered from a lot of products on the product listign page, we use this to monitor performance, Has anyone else noticed this.

Thanks

4 votes
0 votes
405 views
12 replies
Latest activity
user profile
Seller_tKxSy1ZfQooPy
user profile
Automated Handling Time
by Seller_tKxSy1ZfQooPy

A couple of weeks ago Amazon set up the NEW Automated Handling Time system on my account. I didn't receive any emails about it and didn't find out about it until I saw in the left corner of my seller account that my late dispatch rate had increased. I immediately went in to check my shipping settings to find Amazon had set up the automated handling time to one day. For the last 5+ years I've been set to 2 days. I changed it back to 2 days.

I spoke to Account Health who explained what had happened and said to raise it with Seller Support (groan) who would remove the threat on my account.

I've now spent nearly a week receiving accusations from Amazon claiming that I had made the change to 1 day delivery, or I had allowed someone on my account to make the change. I've been threatened to have my inventory made inactive. I've emailed over and over again stating that the change was by Amazon and as soon as I saw it I changed it back. I am now receiving garbled messages from Amazon which make no sense at all, and now stating that I have to do a questionnaire about the late delivery or my account will be taken down.

Where do I go next? I will not be accused by Amazon of sending out late deliveries when it was Amazon that changed my shipping settings. Account Health agree and sent in a report but Seller Support don't bother to actually look at evidence or any of the screenshots I have sent them, its just copy and paste. I need someone at Amazon Seller Support to take some responsibility and look into my account - hopefully someone with an ounce of knowledge will finally actually step in.

1 vote
0 votes
7 views
2 replies
Latest activity
user profile
Seller_R3dLd4IbdHcej
user profile
Amazon keeps rejecting my UTR document.
by Seller_R3dLd4IbdHcej

hello there sellers I need some help regarding 'identity verification' process.

Recently amazon has asked me to provide them with new documents, however I can't wrap my head around why it keeps getting rejected.

I have requested a new document from the HMRC application and so it's up to date.

It has my name etc on the document and also the UTR number displayed clearly.

The photo has been taken clearly of the full paper, however, I'm disappointed in this system as I have a large payout on hold which I really need to aquire.

Did anyone else experience this issue and if so, what can be done to get this approved as soon as possible?

1 vote
0 votes
151 views
2 replies
Latest activity
user profile
Seller_fwn85fQuKEzXn
user profile

Hi everyone,

I launched my A5 notebook on Amazon three weeks ago, but so far I’ve only had 2 sales. I’m trying to figure out if this is normal for a new product in a competitive category or if I might be missing something important.

Here are a few details:

It’s a lined A5 notebook with a unique cover design.

I’m currently using FBA.

ASIN: B0DZXMQLBG

I’ve optimized the title, bullet points, and description with keywords.

I run some Amazon ads.

Is this kind of slow start typical for new stationery products?

Also, what are the best strategies to boost early sales and visibility (e.g., PPC, pricing, promotions)?

Any feedback or suggestions from your experience would be greatly appreciated.

Thanks in advance!

SeaBell AAA

0 votes
0 votes
15 views
1 reply
Latest activity
user profile
Seller_rVNe9RwS0aeqT
user profile
Frustrating ungating issue (lack of support)
by Seller_rVNe9RwS0aeqT

I've got a few brands that I'm really struggling to get ungated. I have submitted all the required information with invoicing. I've spoke to support multiple times, but no one is giving me a straight answer of why it's being declined.

How do I just get a simple answer of "it was rejected because xyz"? So I can move on to other brands, or just focus on the brands I've been ungated on successfully.

0 votes
0 votes
10 views
2 replies
Latest activity
user profile
Seller_XWvB3pVcYD15D
user profile
HESAP KAPATILMASI!!
by Seller_XWvB3pVcYD15D

merhaba

Bu amazon politikaları kim işletiyorsa tamamen yargısız infaz yapılıyor.

Hiç tanımadığım kişisel ve işletme olarak ilişkim olmadığı birisi yüzünden hesabım ilişkilendirildi diye hesabım kapatılıyor.

Tabii ki de bu duruma hemen itiraz ve savunma hazırlıyor ve gerekli etkileşim sağlıyorum daha sonra amazon özür maili atarak hesabımı etkinleştiriliyor karışıklık olmuş diye.

1 hafta olmadan 6. günde hesabım tekrar ilişkilendirme nedeniyle kapatılıyor.

Amazon sanırım insanlarla alay ediyor.

Amazon un ciddiyeti mükemmel!!!

0 votes
0 votes
4 views
0 replies
Latest activity
user profile
Seller_hk02yt1EBBFen
user profile

I’m reaching out to find out who I can contact regarding the recent emails Amazon has sent to customers about a manufacturer recall on a power bank.

The recall was issued voluntarily by the manufacturer due to a few isolated cases in the USA. It appears Amazon has removed these products from its platform and sent emails to all customers who ordered them in the past five years.

Unfortunately, this has led to a lot of confusion. Many customers, some who no longer have the product are now contacting us for replacements. As a seller, we are not handling the recall. It is being dealt with directly by the manufacturer.

What’s also concerning is that the email does not clearly state that the recall only affects units produced before or during 2023. As a result, we’re receiving a high volume of messages from customers who recently purchased unaffected units. Some even claim their power bank caught fire but are unable to provide any evidence and asking for

This situation is becoming unmanageable, and we are trying to direct customers to the appropriate channels. Could you please advise which department sent out the original communication, or who we can speak to about updating the message content? Ideally, future emails should direct customers to the manufacturer’s website to process any recall claims. Sorry I cannot disclose brand name here, happy to give it to the seller support contact.

Thanks in advance for your help.

0 votes
0 votes
7 views
0 replies
Latest activity
user profile
Seller_ENdRidb7scOwX
user profile

Hi,

I’ve been trying to create a variation listing for a line of products that are similar in function but differ in design. Each individual product listing was previously uploaded successfully and displays its own set of images correctly.

However, when I create the variation listing, although the variations are generated as expected, all of them display the same main image. This is obviously problematic, as buyers can't see the different designs and are likely to choose the wrong product.

I’ve contacted Amazon Seller Support multiple times, but the responses I’m receiving are generic and haven’t resolved the issue. I’ve used the same method for creating other variation listings in the past without any problems, so I’m unsure why this particular case is proving so difficult.

It's been over two weeks now without a solution, and I'm finding it incredibly frustrating. Is there anyone who can assist or suggest a way to escalate this and get a clear, actionable answer?

ASIN B0FBK7DJ79

Any help would be greatly appreciated.

0 votes
0 votes
2 views
0 replies
Latest activity
user profile
Seller_tJQqSnmg98bn2
user profile
Review are decreasing
by Seller_tJQqSnmg98bn2
Amazon replied

Hello expert, I have noticed that my product reviews are decreasing day by day. Earlier, my product reviews were around 185, but now they are at 177, and the number of 5-star reviews has decreased from 73 to 68. Can someone help me with this issue?

0 votes
0 votes
9 views
1 reply
Latest activity
user profile
Seller_t1Xqy02K9JCwp
user profile
Help Needed No Reply From MD
by Seller_t1Xqy02K9JCwp
Amazon replied

Hi guys,

I have had an issue where a buyer had opened an A-Z claim against me and the item had been received along with an image of the item being delivered and the buyer confirming someone will take it inside. However, after this last message i have received no reply back from the buyer as they have received a refund along with the item, leaving me out of pocket.

I have contacted seller support who then transfer the issue to the A-Z team where i keep getting the same auto response saying they are siding with the buyer despite all the information i have provided (generic message everytime now).

Have also contacted the MD email and had no reply back whilst i have also chased every 2 working days i have received nothing.

Please can someone help me with this, this has been ongoing for a better part of 5 months.

I have case ID's of contacting seller support as well as emails but unsure if they are to be shared here.

@Seller_z3k8APxGfbQEK@Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP@Seller_iTgjdgiRqiPsn@Seller_TSXM2A5nxWSuH@Seller_gAhPNiLrkfTcr@Seller_VJ4XoAkjDpjPH@Seller_b91S9zQ2eKxLt@Seller_j9Bd91CW3ZVpr

Look forward to your reply

0 votes
0 votes
24 views
4 replies
Latest activity