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Seller_TXlZGi2e3xKOa
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Seller_IwLIVjpRfXVyy
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Seller_EAcOeUZIzXVtW
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Seller_lYU9dKWF8TkXW
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Seller_smstdfvJhLmkY
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Seller_PRDC8mOHqg3PJ
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Seller_31LTsuPwSYPYI
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Seller_81wGDgNCj8JrF
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Seller_zGoDlPZLneGhF
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Seller_LXhLEXcaOkeW1
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Seller_TXlZGi2e3xKOa
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How to get them back?

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Seller_IwLIVjpRfXVyy
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I'd like to request removal of a THREE STAR NEGATIVE PRODUCT REVIEW because it seems the buyer's intention is not to resolve something but rather to hurt the sales of that particular product. Plus I think I can prove they are actively breaking Amazon's Community Guidelines, but I may be wrong in my interpretation... Please advise...

Order ID 112-4949797-4373859

Before the buyer placed the THREE STAR NEGATIVE PRODUCT REVIEW, they sent me a MESSAGE INQUIRY about the product they just received. The way the customer wrote the message had me thinking this may be a potential scam, or someone fishing for something, or some other ill intent (I have attached the messages between me and the buyer for context).

After I answered the customer's INQUIRY, they decided to go ahead and place the NEGATIVE REVIEW, with a message that clearly intends to mislead other potential buyers into thinking that the product you get is not the product that is described in the product description page. (I have attached screenshot of the THREE STAR NEGATIVE PRODUCT REVIEW)

As you can see, in the NEGATIVE PRODUCT REVIEW, the customer is openly calling on other potential buyers to avoid this product.

Steps I took:

1) I reported the review by labeling it as "OTHER"

2) Searched Amazon's Community Guidelines to find if anything applies here.

3) I was able to determine that I may be eligible for a NEGATIVE CUSTOMER REVIEW REMOVAL. Pending your review.

4) I'm actively presenting my case here with all possible evidence for context and proper review by the Amazon MODS. I'm under the understanding that I may be eligible for a NEGATIVE PRODUCT REVIEW REMOVAL per Amazon's Community Guidelines.

Thank you for your time with this matter.

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Seller_EAcOeUZIzXVtW
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Concern regarding Fulfilled by Merchant (FBM) orders that are marked as delivered by the carrier, yet are later disputed by customers claiming non-receipt. Despite valid tracking information and confirmed delivery status from USPS, these orders are still being refunded—leaving sellers at a loss and with little recourse.

It is deeply troubling how easily a customer can deny receipt of a package, even when there is clear proof of delivery. There appears to be no requirement for the customer to take basic steps—such as contacting their local post office or checking with neighbors—before filing a claim. Additionally, customers are not held accountable for ensuring that the shipping address provided is secure and accessible, which is a key part of successful delivery.

On other major e-commerce platforms, once a tracking number confirms delivery, the matter is typically considered resolved. The responsibility then shifts to the customer to follow up with the carrier to locate the package. Unfortunately, Amazon’s current approach seems to favor refunding the customer without fully investigating the situation, even when all seller obligations have been met.

As a California-based seller, I have even resorted to tracking down the buyer’s local post office and attempting to file a missing package claim myself—steps that, quite frankly, should not fall solely on the seller when confirmed delivery is documented

Amazon must review its policy on FBM delivery disputes, especially those involving confirmed delivery. Sellers need fair protection when they’ve fulfilled their shipping obligations in good faith. At the very least, additional verification steps should be required from the customer before a refund is granted in such cases.

This is a recurring issue that significantly impacts third-party sellers: customers who repeatedly claim that their orders did not arrive, despite valid tracking information and confirmed delivery by the carrier.

At present, it appears there is no formal mechanism in place to identify or flag customers who habitually file “Item Not Received” claims. This lack of accountability enables certain individuals to exploit the system, resulting in repeated refunds or replacements—often at the sole expense of small businesses.

Sellers have limited recourse in these situations. Even when we provide evidence of timely fulfillment and confirmed delivery, we are frequently held financially responsible for outcomes beyond our control. The current policy framework leaves sellers vulnerable and creates an imbalance that favors dishonest claims over verified shipping data.

Amazon prides itself on being the most customer-centric company in the world. However, this commitment should not come at the expense of fairness and sustainability for the small businesses that help support the platform’s vast marketplace.

Amazon must also advocate for and protect its small business sellers.

Sustainable policy changes are needed to ensure fairness and support for the independent sellers who help power this marketplace!

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Seller_lYU9dKWF8TkXW
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EMERGENCY!!! Can't set new Charge Method
by Seller_lYU9dKWF8TkXW

EMERGENCY!!!!!!

I'm unable to set a new charge method which means I'm locked out of my account until I do. The problem is that the system is not allowing me to select a new card as the charge method. @Seller_37l8i4vuvugjG @Seller_JT2cdQLa0Oueg

Here's what I'm seeing:

Screenshot 1:

I click on the "replace charge method" button

Screenshot 2:

The only card showing as an option to select as the replacement card is the one that is expired. So I click the link "Add a new credit or debit card"

Screenshots 3 / 4:

I fill in the card information then click the button "Add you card"

Screenshot 5:

This is where the problem is. The box is empty (there is no way for me to select the new card that I've just added as my replacement charge method). If I click on the "select a credit or debit card" link, I see screenshot 6

Screenshot 6:

The card I've just added is not showing in my account as an option for me to select.

This system is only letting me add 5 screenshots, but I also have a screenshot showing that I've added a few different cards from a few different banks to my account, and none of them show as options in screenshot 5. There is also an error on the screenshot I'm not able to add (it says "There was a problem loading the content. Please try again later.") . I'll try to add this screenshot below if possible.

I've tried:

- Adding the card to my regular buyer account - didn't work

- Various different cards from different banks

- Clearing my cache and cookies

- Incongnito

- Different browsers, different devices, different internet connections

Nothing works.

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Seller_smstdfvJhLmkY
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Refunds for Outbound Expedited Shipping
by Seller_smstdfvJhLmkY
Amazon replied

Hello! New seller here, and I've been struggling to find a good answer for this scenario:

A buyer purchased one of my items (FBM, free standard shipping with options for paid expedited shipping) and chose next-day. I paid a LOT for the one-day label. They just opened a return with the reason "Incompatible or not useful". From what I've been reading, they're responsible for the return shipping. Will they be refunded for the expedited outbound shipping, or will it be deducted from the refund? I purchased the label with Amazon Buy and it wasn't at risk for late delivery.

Thanks!

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Seller_PRDC8mOHqg3PJ
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We are the brand owner of Bubplay. Our Parent ASIN: B0F1MSWDPC and all its child ASINs: B0CSK9CK4X, B0DZW1SMMR, and B0D8NZ2Q7J were originally categorized under gl_home_improvement, but they have been maliciously changed to gl_digital_video_download, which has caused the listings to become inactive. Please immediately help us revert all the ASINs back to gl_home_improvement, as this issue has severely impacted our sales. Additionally, please suppressed any further unauthorized changes to other GL types.

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Seller_31LTsuPwSYPYI
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Amazon SAFE-T Is a Joke
by Seller_31LTsuPwSYPYI
Amazon replied

We are a seller from Istanbul TURKEY.

Sellers from Turkey technically can not use SAFE-T because amazon does not provide a shipping company that supports return label to TURKEY.

Any orders have return request, buyer immediately gets the money, as a seller, even if i send a label from UPS FEDEX etc from my own account, its not covered as SAFE-T and %100 loss of case, loss of order.

Amazon must be proud of this, whoever invented this return system ....( soo bad words ) .. ..... ...... I wish amazon guys were smart enough to cover all possible return schenarios while designing this SAFE-T .

Its now on social media, buyers buy it from Turkish sellers and files return request and gets both the product and money, works %100 of time.

I wonder if amazon will patch this bug...

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Seller_81wGDgNCj8JrF
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Product sku variation issue
by Seller_81wGDgNCj8JrF
Amazon replied

I keep getting a red exclamation point on the parent SKU in the variations page and no matter what I put or change, the page won't save anything I put in, when I click save it just loads and never saves.

Also the page has 176 variations under the parent SKU which should not be there, I'm unable to delete them and they are messing with my listing options, like having 8oz be listed as a variation which makes no sense. This has been an issue for over 2 months and everytime I contact an amazon representative they list the same solutions that I have already tried and are just really unhelpful. Everytime they say to wait 24 hours and everytime it's the same, so I'm stuck in this loop paying for them to just hold onto my product, it's really frustrating. HELP! How can I fix this so my product won't be constantly suppressed!

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Seller_zGoDlPZLneGhF
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Recently I have been noticing a very large uptick in return abuse (and fraud) here on Amazon. Below you'll see a crystal clear example of return abuse from a buyer who decided to use my item for 3 weeks before opening what is the epitome of return abuse.

This "buyer" (renter) has derived significant value from my item and now wants to offload it back to me to conclude their free rental period. I am now stuck with: outbound shipping costs, return shipping costs, and finally an Amazon return fee charge. None of which I will be able to recoup as this unit does not qualify for refund at first scan ($300+ item). Therefore, no Safe-T claim option will be available to me.

This also does not take into consideration that a brand new camera has now been opened and used. Even if returned in pristine condition (this certainly will not be the case) the manufacturer seals have been broken on the product box and this cannot be considered a new item anymore.

When is Amazon going to put an end to this free rental madness that plagues the platform? Sure I can charge a restocking fee, but in doing so I'll open my business up to potential negative feedback, chargebacks, and A-Z Claims (retaliation from the renter) that could impact my business heavily. So instead I will be forced to take a huge loss because of a buyer thinking my business is their personal free rental service.

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Seller_LXhLEXcaOkeW1
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Ratings Without Reviews Can't be Seen
by Seller_LXhLEXcaOkeW1

I can't see how many total rating I get for each star category. I can see the quantity of rating with reviews only. For example I get a total 100 ratings of 5 stars and 20 of them is with review. Amazon writes "20 matching reviews when I filtered "5 stars" but doesn't mention the rest of 80 ratings. Is it a bug?

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6 replies
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