Hi,

I am not established in the UK for VAT purposes and need to pay VAT owed to amazon.

I was in touch with "mdri-exec-escalations@amazon.co.uk" .

According to the information I received final assesment from the Amazon notification they had to answer in 48 hours after my answer on 27 june. This time have passed but they still does not respond!

My Amazon account has been Blocked for 7 weeks, (as well as my 13 other Amazon payments accounts).

My business is in a very critical situation and can no longer operate without income. All VAT has already been paid directly to HMRC since 2017!

How can amazon put their sellers in such a situation... i am desesperate..

Also, when i try to contact the health support, they even dont have access to my seller account...

@Seller_z3k8APxGfbQEK@Seller_TSXM2A5nxWSuH @Seller_XUNeUuvrQDpgP @Seller_hnDMgUKxMh1V4 can help me?

Thank You

Hi. I'm still not being offered UK Posting only as an option and I can find no box or title to undo it, whats going on? Why do these problems keep occurring?

I think a recommended route in this case is to change the sole trader account to a Ltd account so that there is no falling foul of the multiple account policy. Its always a tricky one. Hope you can find a resolution

A customer ordered a T-Shirt from me, it was a Kids Size 7-8 and they paid next day delivery, i posted them the Kids 7-8 and they recieved the t-shirt the next day, customer opens a return stating different to what was ordered, claiming they ordered a size XL. The order definitely shows as a Kids 7-8. The customer even messaged me saying they ''dont know how they ended up ordering a kids 7-8 because they was definitely on the XL or 2XL as they was debating between the 2'' The customer then messaged me a few days later saying they returned the t-shirt and want a full refund, i hadn't recieved the return back at that point and stated all returns through amazon are auto refunded at first scan anyway. a few hours later the customer opens an A-Z claim against me, soon as the claim was opened i just clicked to refund the customer for the t-shirt to save the hassle with it, but did not refund the next day delivery postage costs they paid because it's not my mistake. I wrote a long detailed explanation in the A-Z claim explaining everything yet Amazon have closed the A-Z case today and just taken the next day delivery postage costs from my account to refund the customer. How is this even fair in the slightest, i can only assume this was a customer mistake however it could of also been an error on amazons system as the order went through but that's probably unlikely.

if the customer orders a kids size 7-8 t shirt and pays for next day delivery, and i deliver them a kids 7-8 size t-shirt the very next day. Why on earth would i be responsible to refund the next day delivery postage costs because of a customer or amazons mistake??? I fullfilled the order my end correctly in line with amazons policy.

Amazon don't realise things like this cripple small business's, let me break it down for you, it costs me £6 to make the t-shirt, it costs me £10 to pay for next day delivery, that's £16, the customer opened a returned which i did recieve in the end, which means ive paid nearly £4 return postage, that's £20 in costs were on, the customer then recieves a refund for the next day delivery postage that i've already paid for, that's £30 im now out of pocket on a t-shirt i was originally only making £4ish on, i mean ok i've had the t-shirt returned back to me but i don't re-sell returns i always make fresh t-shirts, the way most t-shirts are returned to me are unusable anyway. It's an absolute joke, seller support told me to appeal and once ive appealed the outcome will be final either way. Which i know i won't win the appeal because i wrote everything in detail before the A-Z was granted to the customer anyway. Losing my wits with this platform i really am.

Never refund an open A-to-Z. Once an A-to-Z is open, refunding it is admitting fault.

Let it be resolved, then if you win you can still choose to refund afterwards.

10 pages of case tennis with Seller Support (no surprise)

If I send an item 2nd class using Click and Drop I get a long reference number that I can check delivery.

If I do the same on Amazon Buy Shipping I do not, no one seems to know where this reference number is.

All 1st class and 2nd now get delivery confirmation, so why are Amazon buy shipping refusing this and how do I challenge when a customer says not been delivered if Amazon won't give me the information. I've redacted the tracking number to protect the customer.

I stand corrected and should have known not to assume amazon would make anything easy for the seller. My second advice unless your sending a lot of letter (not large letter) then get a click and drop account and then all your info is transmitted to Amaxon from Royal Mail. You will also possibly get better rates and if over 20 tracked 48 a week get free pick up (might be more now)

Customer placed an order with us a few hours ago, the delivery date is Friday 5th to Monday 8th and they are demanding we deliver by Thursday 4th or they will claim their money back! It's a £3 order so I can't upgrade to a faster postage and have explained that politely.

And you know if we cancel it, they will leave bad feedback. Any clues what to do?

We already offered twice to cancel it and they said no both times and insisted delivery will be Thursday 4th.

We do have a faster delivery method, but Amazon removed it as a customer was not home to accept delivery, so it appeared to be delivered a day late.

I don't think they would have selected it even if it was available.

in a case like this I would simply cancel the order

more over, what I do is add an option for customer to upgrade the postal option to 2nd day.. this way they have the option of faster delivery if wanted without leaving me out of pocket