Hello,

2 months ago a notification for verification of my account was received.

So, I uploaded all the required documents. Every time it was required minimun 10 business days for an update come to me. Last time I submitted the document, it was the right document and the amazon team rejected it without giving me sufficient explanation. Then I uploaded again the same EXACTLY file and that time they informed me that this was the right document but the verification process needs more time to be fully completed. This shows that they maybe do not even check the files( while the same document the first time was rejected and the second was right). They have stranded all my inventory and deactivated all my listings until the verification be completed. So, I cannot sell anything, I cannot contact anyone, there is no phone number to speak with a responsible person via phone(when I request a call back they DO NOT CALL ME). The seller support cannot do anything, they respond to me with automated responses and say that they are not able to help and forward my case to the verification team. When I ask when the verification will be completed? as in the dashboard officially writes"This verification can take up to 24 hours and in some cases up to 10 business days. During this period, your identity information cannot be processed.", they cannot confirm that the maximun number of days are 10 working days. I cannot understand how such a huge company has so inappropriate handling of such situations and lack of efficient service. I am very frustrated, no one contact me and I cannot know when I will be able to work again due to this.

Does anyone know what to do?

Please help me!

@Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_TSXM2A5nxWSuH @Seller_mIRnuhdx7l5sN @Seller_XUNeUuvrQDpgP

Thank you,

A contact of mine sells on Amazon in France and Germany. They have tried to change the login email address, which appeared to be successful initially, but then 2-3 hours later when trying to login get this message:

Account locked temporarily

We have detected unusual activity on your account and have locked it temporarily. Please contact customer service for further assistance.

Reason for this post on their behalf is that the only apparent route to contact is via:

'https://sellercentral.amazon.de/cu/help/contact-us' and 'https://sellercentral.amazon.fr/cu/help/contact-us' respectively and both times have been asked for screen shots of the problem, from merch.service05@amazon.de or .fr - neither of which can be replied to.

So he is stuck in a circle of one-way contact and unable to respond to customer demands - both accounts are still live and selling.

Anyone in the Amazon team able to help or provide a link to be able to contact Seller Support to resolve this?

Thanks

Hello,

I'm actually hoping someone from Amazon sees this message. We had a business that was unfortunately destroyed by the combination of covid, brexit and the cost of living crisis, and it had to be liquidated. We set up a new business that bought some of the assets from the liquidator, and where we're not doing anything nearly as big as we did previously we have started to sell on Amazon again via our new business. However, no matter how many times we ask Amazon to shut down that old account, nothing happens. We are nervous to start scaling our new business for fear of the old one being linked to our new business (which they have already done!) and if the old one is deactivated or suspended that it might cause our new one to also be suspended or deactivated for not doing some duty or another any control over it anymore), and for Amazon to then suspend or deactivate our new business due to there being a link between the two businesses.

Is there someone from Amazon who can tell me what I need to do to get that old business shut down once and for all? I've gone through the steps in the help to shut down the account. All requests are either ignored or marked as transferred, but nothing is ever actually done.

@Seller_Huz6FT08OxHAR @Seller_mIRnuhdx7l5sN @Seller_iTgjdgiRqiPsn @Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_hnDMgUKxMh1V4 @Seller_z3k8APxGfbQEK

The liquidator has also written to Amazon and provided me with a digital copy of the letter, but still nothing is done and the account continues to loom over us. I am able to provide this letter, but can't post it on a public forum.

The Merchant Token is AS0ITQ3NPQKFO.

Can one of the Amazon people above help me please? Last year our new business was suspended over the most critical 3 weeks of Christmas because of the old account, and it caused us enormous financial difficulty because of it. Can't go through that again, and too nervous to scale in case we invest and then can't shift that stock due to suspensions.

Thank you,

Leanne

We disabled this settings under FBA settings and yet Amazon still keeps buying the product from us and selling it globally. On our listings we see the following offers of Amazon in the UK and Germany:

Sold by Amazon

Sold by Amazon EU

We created numerous cases to Amazon and we have been dealing with the issue for 3 months now with Amazon only saying "they escalated it to the internal team" The waiting game never ended.

What can we do to finally stop Amazon from buying our products to sell globally since we already disabled the settings.

As the title suggests, we have had many of our products blocked for being in breach of Amazon's bladed policy in the UK, despite the products that we sell not being sold with blades, and despite the products being live on the platform for many years prior. As I understand, the UK has laws on bladed products which is forcing Amazon to block products containing baldes that do not comply with the guidelines stated here:

https://sellercentral.amazon.co.uk/help/hub/reference/201852820

The products we sell are safety razors, yet these products do not contain blades. They are to be purchased separately. Permitted products as per the policy guidelines:

"Razor blades permanently enclosed in a cartridge or housing with less than 2 mm of blade exposed"

As these products do not contain blades, we believe that they can be sold - we still have variations available for sale along with other sellers who have not yet been blocked.

We cannot get past the first level support at Amazon and the issue has been ongoing for months. No matter how much we prove that the products are in essence, a lump of metal and contain no blades, they keep on hitting us with the bladed policy guidelines and we cannot proceed any further in having them unrestricted.

Is there any common sense to be had here?

@Seller_4jeZD40ha7u4o,

That was quick:) The Team informed me that the extension to September 30, 2025 was granted.

You should have received the notification with details on July 2, 2024.

Could you please check your email and confirm it for me ? 

Regards,

Sakura 

Seller central and amazon payment account was activated and i also listed products, sent inventory to amazon warehouse then received an email to remove my inventory from amazon warehouses without any prior notification or email.

Now account has been in verification and i am not getting any update on it already emailed many times on KYC email but received no response.

Started case but no one there is able to help all they advise is to wait here is case id 9822220442 for your reference.

Please assist and help me here. @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP

My account has been inactive for more than 2 months and no matter what document I upload, I cannot pass the verification process.

I am not allowed to open a case or call me through my account right now. That's why I can't get any help from anyone on Amazon.

I live in Turkey and I have a company based in the UK. I opened my Amazon account with this company information.

My account was open for 7-8 months but I had no listings.

I prepared my items and was about to start listing them.

During this 7-8 month period, my account was an individual account. Since I have reached the stage of sending my products, I wanted to turn my account into a professional account.

Afterwards, my account suddenly became deactivated and I was requested for a utility bill or business license. (You can see the image of the incoming e-mail attached.)

I submitted utility bills multiple times, following all of Amazon's instructions on how to upload the document.

Since I live in Turkey, I submitted the utility bills for my Turkey address. Unfortunately, I always received the answer that the documents were not enough. (You can see it in the image.)

[Moderator Edit: removed personal information]I uploaded my company documents obtained by Companies House and they were also rejected.

I cannot check whether there is a typo regarding my address in Turkey because Amazon does not allow me to see the address I entered in my account. (You can see it in the image.).

[Moderator Edit: removed personal information]Since I can't contact Amazon, I don't even know the answer to this question. Should I provide a utility bill for my residence address or my business address?

As I said, I do not live in the UK, so it is not possible for me to obtain a utility bill from there. There should be other additional documents that can be provided instead of the utility bill on this issue.

Another problem is that there is a word called "CUSTOMISE4ALL" in the part of my business address, but there is no such word in my business address. I don't know if this word appearing there is a systematic error or a spelling mistake I made before.

[Moderator Edit: removed personal information]Since my account is limited, I cannot delete this wrong word from there or contact an official to correct this mistake.

Unfortunately, I don't know what to do right now and I'm really worn out. I would be very happy if Amazon officials reading this could contact me regarding the solution to my problem.

Many thanks in advance to those who try to help.

[Moderator Edit: removed personal information]

Hi,

I would like to send the item that dimensions as follows :

61cm X 52cm X 10cm

1900g

I would like to send around 100 items in this dimensions and it requires around 25 boxes to send it to Amazon. It would be fortune if I wanted to buy boxes, even if I buy bulky.

The items are already in poly bag and no prep requires.

How I can send them to Amazon rather then put 4-5 in a box? Is there any other way?

Thank you

Hi all

I have an issue that i see nobody else talking about and wonder if anyone can help.

I am signed up for UPS AVASK to send stock to the EU using UPS, and no matter what I do i get this error message.

"1 Error. [Carrier: UPS ] The UPS account details you entered are invalid. You should check and correct the details. If you do not have a 6-digit UPS account, visit the UPS website to sign up. For more details, visit the Cross-border shipment workflow FAQ. /gp/help/G858C88X5ZREBCG2"

I have tried everything possible to get around this. I have created numerous more UPS accounts, logged in and out, switched browser, cleared cookies, but nothing gets round this issue.

I am desperate now as I have a warehouse full of prepped stock ready to go. Please can anyone help

Thanks,

Ross