hello,

I would appreciate some help if possible.

I have had my UK selling account deactivated for almost 6 weeks due to a high ODR %. They seem to think I simply marked orders as sent without sending them

Since the account was deactivated, I have spoken to Amazon Account support staff almost 30 times. Each time they suggest adding new information to my appeal and still I continue to receive the same rejection template email.

I have provided explanations and documentation for everything that has been requested plus more.

Originally, I was asked to provide proof of delivery for last 30 days. Then 60 days. Then 90 days.

Not only have I provided detailed excel spreadsheets with orders going back last 6 months which include tracking numbers, delivery status, refund status if so and reason for this, but I have also supplied picture proof of over 100 deliveries. I have provided my Incorporation documents, banking information, POA and a letter from the courier.

As everything has failed thus far, I tried to escalate my case to the MD office but I keep getting the same rejection emails or no replies at all.

It seems as if Amazon no longer cares much about helping Sellers reactivate their accounts.

Any help would be appreciated as this has become very frustrating and tiresome.

I’ve had deactivations previously and they lasted anywhere between 4-18 months. It’s fair to say, I cannot afford to be waiting that long again without access to funds that are being held.

Regards

someone please help

@Seller_TSXM2A5nxWSuH

@Seller_hnDMgUKxMh1V4

Sometimes I am staggered at what people do. We Always try and help customers where we can and our service record shows that but in over 7 years the worse case of buyer manipulation ever. Really not sure what to do so answers on a postcard.

A customer buys a personalised item of clothing and we ship tracked 48 as always within 24 hours. After we shipped the item the customer asks to change the size. We said we would assist the customer where possible to soften the blow of their mistake so contact us when they receive it. The item was delivered 4 days ago. This morning with no further messages and A-Z saying hasn't arrived and 10 minutes later an order in the size they wanted their order changed to. What would you suggest. Clearly I will appeal the A-Z but pointless I guess.

Hi!

I have Finnish company, which is going to take care off all our sales in Amazon EU.

We have established subsidiary to UK (Registered to HMRC, owned 100% by our Finnish company) and that company is going to take care off all sales in UK. I already have 1 Seller Central account (directed to Finnish company) for EU sales.

I am not sure should i add our UK companys VAT number to current Seller Central account VAT listings or should I setup a new account for UK company? I have understanded that it's illegal to have 2 Seller Central accounts, especially if you are selling the same products.

Received a policy warning that someone had made a counterfeit/authenticity claim on a product I sell.

Now as I buy the product direct from the manufacturer who designed and make the item, and I have been selling it for several years I wasn't unduly worried.

So I go into appeal - and it asks me to submit invoice dated within last 90 days and also dated before the claim was made showing I bought at least 10 units.

So I send in invoice from 9th May showing 25 units bought.

Now I get an email saying the information was not sufficient. Amazon now want me to submit invoices for last 365 days showing total units matching what I have sold over the last 365 days!!

This is frankly ridiculous - I have submitted last 6 months worth invoices and a Letter of Authority from the manufacturer giving me re-sell rights. Im not going back further. This is not Amazon seeing if item is counterfeit - it cannot be as I buy direct from the manufacturer who designed and make the item. It is either a competitor making an unsubstantiated claim or Amazon themselves who want to start selling the item for themselves and checking to see how many units I sell through other channels because they can now see how many units I bought and they know how many I sold on Amazon.

Im getting very disheartened with selling on Amazon with their constant interference in my business and constant requests for documentation. I also received yet another request from Amazon to prove my VAT status because they say the name on their records does not match up with my VAT Certificate. Strange how this test passed before. Anyway, so I have had to download and send in my VAT Certificate yet again - and lo and behold the names match exactly between the Certificate (that they have had now several times) and the name in Amazon Business Information. Im seriously thinking of quitting altogether.

Has anyone found a solution to this?

The error message prevents me from accessing my seller account, which means I can't see or process any orders which means my account will be at risk of deactivation.

I have tried to add a new charge method as my old card is no longer valid.

I have tried two different cards and still get the same error message. THERE WAS A PROBLEM. PLEASE CHECK ALL DETAILS ARE CORRECT.

All card details ARE correct, name spelled correctly, number, expiry date (which expires in about 9 months, not 6 or under). amazon have my same address as a bank.

I try several times until I can't try until 24 hours due to security reasons.

I have opened several cases with Amazon and no resolution. I have been told I need to verify my old card - I can't do as the bank account no longer exists.

I have been told get a Credit card instead.

Other Amazon reps have talked me through the process to add new charge method which I have already done so many times and the same happens. Error message appears.

I have screenshotted error message and I am getting nowhere!

Has anyone found a resolution to this? Please help, so frustrated

My account has been disabled. No one will tell me why. I am not told what is required of me. I cannot reach anyone through the help box either.

Initially, Amazon reached out to me to let me know that my account was disabled for the following reasons:

Why did this happen? We were unable to verify the documents you provided because the address on the documents did not match the information entered into Seller Central. Update the address in Seller Central to match the address on the documents provided.

How do I reactivate my account?

To reactivate your account, please verify that you have a valid credit card on file and submit one of the following documents:

-- A business license if applicable

-- A dated electricity bill for piped gas, natural gas, electricity, piped water, mobile phone, landline phone, or internet service

I submitted the remaining documents, including a utility bill, bank statement, credit card statement, and front+back pictures. I still received the following notification:

“We have completed our review of your submission. We don't have enough information to resolve the violation at this time."

Everything on the account matches and there are no discrepancies, but I am not told what is missing.

I can't get an answer as to why my account was disabled or what else I need to submit to verify my account, my account/policy compliance is healthy and there are no violations, and the help section is only open to submitting documents.

I haven't even started selling yet. Has anyone experienced this before? I've been dealing with this for 20 days. If anyone can help I would be grateful.

Order 026-3242530-0140301. Case Id 9731342262. Customer wanted to return product and amazon customer service had customer return it to their fulfillment center and now wants us to issue the customer a refund while our inventory is lost in their warehouse. We have no way to recover inventory and amazon policy states no refund needs to be issue until inventory is returned to us.

Hello,

I find it extremely concerning that if as a seller, I'm not meeting the target rate of below 5% for uploading an invoice within 24 hours of a customer payment, I am at risk of deactivation.

If this is such a sensitive metric that can lead to de-activation of an account, why isn't there a notification alert from Amazon requesting sellers to upload the invoice within 24 hours of the payment being made with the order I.D for said invoice each time? We get an email alert to respond to buyers messages within 24 hours of the buyer message for instance.

As sellers, we have a host of duties to perform. Do they expect us to check the orders page every few hours to ensure this mundane task is promptly met within a very narrow timeframe each time? This is extremely unreasonable in my humble opinion. I would like to adhere to this, however, life gets in the way, and without notification prompts, this is very difficult to adhere to ALL OF THE TIME.

Is there a way to receive an alert from Amazon each time an order is placed requiring an invoice to be uploaded?

I have auto invoices set up for all the countries where I have VAT registration, but occasionally, you get orders from other EU countries that do not have VAT registration, thus making this task difficult to adhere to without fail.

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH

I’m really sorry to start another thread about this but I have had absolutely no help regarding what appears to be a a glitch with my payment every Monday for the last month.

I have posted on here and no reply was given, I have also reported the issue to seller support twice and was given a different answer both times.

Copied from my other thread:

Hi can someone please help me with this issue which I have explained in the previous posts with my payment card becoming invalid every Monday This has now happened every Monday for the last 4 weeks when Amazon presents my balance payment to me. I have told seller support but they can’t explain to me why this is happening first week they say it must be a problem with my bank or card, It’s not as I have checked with my bank and last week they said I had to wait 24 hours for it to be verified. However this doesn’t explain why this keeps happening

.Every Monday at around 6.30pm I receive a email telling me my payment is on its way, then a few minutes later I get another email telling me Action Required: Please Update Your Amazon Selling Account Credit Card. I re add my card it’s tells me it’s valid and has been verified but I’m still locked out of my selling account, it takes a few tries and several hours until the next morning for me to be able to get back into my account, and then it all starts all over again on the next Monday. To me this seems to be glitch, I’ve had no issues receiving my balance from Amazon in this time period.

Please can this be sorted as it’s stressful and frustrating for this to happen every Monday.

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH

Hi can someone please help me with this issue which I have explained in the previous posts with my payment card becoming invalid every Monday

This has now happened 3 times to me on Monday for the last 4 weeks when Amazon presents my balance payment to me.

I have told seller support but they can’t explain to me why this is happening first week they say it must be a problem with my bank or card, It’s not as I have checked with my bank and last week they said I had to wait 24 hours for it to be verified.but this doesn’t explain why this keeps happening.

Every Monday at around 6.30pm I receive a email telling me my payment is on its way, then a few minutes later I get another email telling me Action Required: Please Update Your Amazon Selling Account Credit Card.

I re add my card it’s tells me it’s valid and has been verified but I’m still locked out of my selling account, it takes a few tries and several hours until the next morning for me to be able to get back into my account, and then it all starts again on the next Monday.

To me this seems to be glitch, I’ve had no issues receiving my balance from Amazon in this time period.

Please can this be sorted as it’s stressful and frustrating for this to happen every Monday.