I had submitted documents for account verification 4 months ago but my verification is still not complete. Whenever I talk to customer support, they say it will be done soon.Either complete the verification if the documents are complete or if the documents are incomplete then reject the request so that I can update and upload the remaining documents.So that I can get my payment and my sales can resume because 4 months is a very long time and my account has been closed for 4 months.

问题1：丢失购物车，损失很多订单，丢失了好几次，想办法恢复了又丢失了

问题2：销量价格没有变动的情况下，prime折扣做不了，显示禁止显示。无可用报价

我开的case ID 9886278562,9957726662，但是客服都是模板回复，完全没有帮助。我自己搞回来了1次，又丢失了。我服了啊！

I previously created a discussion where I explained my problem, but no one from Amazon helped me.

My account has been inactive for almost 3 months.

Even though I do my best, I cannot solve this problem.

I submitted dozens of different appeals.

I get the same email response and rejection every time.

I am a new seller with no sales yet.

If I unknowingly made a mistake while creating my account, I am ready to correct this mistake, but no one contacts me.

You have no right to push new sellers like me out of Amazon like this, without any explanation, by deactivating their accounts and then without providing any help in resolving this issue.

I spent money and effort for this job. And I've been waiting for 3 months to get help.

You have no right to treat me like a criminal!

If I made a mistake unknowingly, you must give me the opportunity to correct it.

I am not an expert on Amazon, as I said before, I am a new seller so I may have made a mistake when setting up my account.

You have no right to disable me like this just because I made a mistake.

Hello,

I'm victim of strong environmental problems with Electricity impacting on my life. I had to close down a 71 years old business shop, finding no buyer in this weird economical period. I decieded to apply for a SellerCentral account to deliver remaining parts of my shoes stock.

I did sold 1/4 of this stock and I wasn't worried thinking it will goes good with the spring comming. Came a strong hurricane in November impacting my house. Besides the fatigue of the environmental problems, I've been busy all the winter on the repairs of the house. Finally delivered I've had finally the time to prepare the Spring sales on Amazon.

Since it's a nightmare. 179 products of my stocks have simply vanished from any actions. When others items from the same shipments made to Amazon, with same brands are still actives. It represents a fair amount of money. I own them. I've bought them to well established brands as a renowed and serious distributor.

I datamined a complete list of ASIN+SKU and provided it to Amazon employees, but no one is answering to my questions.

When I request them to deliver me my stocks back, they don't answer the same.

What is happening I don't know. I need help and retrieve my stock's items.

Hello Sellers!

As you may be aware, Amazon’s Prime Day event is back on July 16 and 17.

As we gear up for the Prime Day event, it's essential that your business is fully prepared to make the most of this high-traffic sales period. To help you out, we've put together a comprehensive checklist to guide you through the key steps to getting your operations ready:

Inventory Management

• Analyse your current inventory levels and forecast future demand to avoid stockouts.
• Optimise your stock and minimise the risk of overselling.
• Properly labeland organise your products for efficient fulfilment during the high-volume event.

Pricing and Promotions

• Review your pricing strategy and consider implementing dynamic pricing or strategic discounts.
• Leverage Amazon's promotional features, such as Lightning Deals and Vouchers, to increase visibility and drive sales.
• Ensure your pricing and promotions align with Amazon's policies to provide a seamless customer experience.

Advertising and Marketing

• Enhance your product listings with compelling content and eye-catching visuals to stand out.
• Utilise Amazon's advertising solutions, like Sponsored Products and Sponsored Brands, to boost product discoverability.
• Plan your marketing campaigns in advance to create a cohesive and impactful Prime Day strategy.

Customer Service Readiness

• Assess your customer service processes and ensure you have the resources to handle increased order volumes.
• Familiarise yourself with Amazon's customer service policies and guidelines to provide the best possible support.
• Consider offering enhanced customer service options, such as extended hours or expedited response times, to delight your customers.

More:

• Optimise product listings (titles, bullets, descriptions, images) for visibility and conversions
• Review historical Prime Day performance data to improve strategies
• Test inventory management, ordering, and shipping processes for increased volume
• Plan for post-Prime Day influx of inquiries, returns, and reviews

By following this checklist, you'll be well on your way to a successful Prime Day. Let us know what else is on the preparation checklist for your business!

I normally withdraw money once a week, I just checked and I have funds in my account, also a reserve.

Example I have 20k, deferred 8k, available 12k

However the request button says 0.00 and not 12k

In the drop down is it says now or settlement date, its set to now.

So I dont understand why I can't take the money? Glitch?

Hello @Seller_SmRXp4eOK8VXX,

so your issue was resolved by entering 0 in the "List Price with Tax for Display" field?

Best,

Emma

@Seller_mIEbvKZfYr8Lz,

I see that your email was delivered to the correct Team on July 4, 2024.

Please note that the review can take up to 6 days.

Regards,

Sakura

I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.

I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).

With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.

@Julia_Amzn I have requested to close the vendor account, but they seem to answer every ticket with a response with a half measure. I am being told to wait 4 more days. We will see. Thank you again!