Hi,
@Seller_z3k8APxGfbQEK@Seller_dWnjnh5FY7ZpS@Seller_AMDYByE1754kt@Seller_yRqzR0ZXUoeEk
The issue still persists, with Amazon not recognising weekend collection and deliveries.
We have checked our Royal Mail delivery performance and they are delivering 98% next day. On our Amazon eligibilities page it says this is 94%. Given Royal Mail are responsible for this, and they are one of the only 2 approved SFP couriers, it doesn't make sense why we are affected by this? We use Tracked 24 for all our consignments.
We have 99.9% on time shipment, 98.7% buy shipping usage, 0% cancellation. All green metrics on 1,654 orders in the last 7 days.
There is nothing more we can do to satisfy requirements, and yet still are severely harmed over the weekend period when we show incorrect slow delivery times. I estimate we are losing out on around £3-4k sales revenue per weekend, not to mention dropped listings and the increased overheads we have running a Saturday shift in our warehouse.
It seems this trail is going cold, @Seller_z3k8APxGfbQEK are there no further updates at all?
Thanks
I send around 100 large letters ( £1.55 ) per month and find that 20-30% dont have delivery confirmation - so it's worth checking delivery , even if you dont get a customer complaint , because you can claim compensation for all those without confirmation ... if each item is worth £20 that's an extra £200 - £300 per month compensation from royal mail .
very rarely have non delivery for tracked 48
We have a customer bought 4 different cravats all shipped together as it was one order. Customer has opened a return for 3 cravats and has been provided 3 different return labels by Amazon at our cost. Surely customer should only receive one returns label for the order rather that 3?
We have seen a big increase in customers orders “for choice” and sending lots of items back via the free returns label as a result our returns rate on Amazon is three times higher than eBay.
I have had over 30 parallel import claims in the past 6 months. It seems to be the go-to loophole for brandowners trying to illegally limit competition. Ive been able to appeal succesfully for the most part but then they just resubmit and deactivations are back.... These brand owners are getting the tools to break anti-trust laws in bulk, there should be an investigation as soon as possible. Ive opened many many cases and many were escalated, but no response. I even have written proof of cases where the brand owner even admits to me that it has nothing to do with parallel import, they just dont want us on Amazon.
Correct invoices are rejected because the reviewer is not properly trained to understand parallel import, the product even has an EU flag on it + the brand owner itself is selling on the listing with the name "<BRANDNAME> EU", like how much proof does one need. But no, once identity of brand owner is confirmed, they can block others from selling the product they sell in the same market = 100% ILLEGAL.
Some items they say in their complaint that they did tests orders but we have 0 orders for them since the start. Its ridiculous.
Our BE store is currently deactivated on 5 remaining cases and forgiveness path for Parallel import claims is gone despite all the succesful appeals, we are pushed in a corner.
Legal action against these brand owners is my next step.
Everybody loves a deal (and I am sure your customers will too).
I have seen a few threads in the forums asking about what Price Discounts are or how to get “strike-through pricing"?
Price Discounts are a time-bound campaign in which you can offer discounted prices on your products for up to 30 days and on a limited number of inventories. Price Discounts for products with a validated reference price will appear with a strike-through price in Search and on the Product Detail page.
The benefits of Price Discounts are:
To be eligible for Price Discounts, you must be a professional seller with at least a 3.5 seller feedback rating.
Your products must meet the following criteria at all times:
Well that just about wraps up today’s discussion on Price Discounts.
If you have any questions specifically around Price Discounts please feel free to leave them in the reply section below.
Sarah.
Just need look at your margin & not worry about what other sellers are doing.For me,25% is minimum I know many sellers run at a margin way lower there's lots of busy fools on here. I currently average 35-40% daily/monthly.If any sku drops below 25% I just dump it & move on
Hi,
I have an ongoing issue with Amazon & Royal mail, this is the third time this has happened now.
I send an item via Royal Mail special delivery, parcel gets delayed, customer complains, Amazon refund order in full. Item then gets delivered to the customer who has been refunded, customer of course ignores any correspondence i send, i attempt to claim via Royal Mail but they deny my claim & state they have 8 days to deliver a Special Delivery parcel... despite it being a 24 hour service.
I cannot seem to win. I wouldn't mind so much but these are mobile phones costing up to £1000. It's just totally unacceptable and I'm getting sick to the back teeth of continuously losing large sums of money due to incompetence and flawed systems.
I alternate between Royal Mail & DPD, however DPD have rejected every claim of mine despite them losing numerous parcels. These huge companies are despicable and i can't think of any way around this issue. Has anybody got ANY advice?
My product is quite different yours, I sell fine wine so the box could be worth £30 or £3000, while someone could probably guess it is a box of wine the value isn't obvious.
I'm well past the 1000 delivery mark with DHL now and not one has been lost without trace and their breakage rate is a fraction of 1%, mostly due to me using high quality packaging rather than the courier being careful I would add.
They collect from me daily (often too early in the day for someone who offers next day delivery but we'll put that aside for a moment) and any box up to about 15kg costs me about £8+VAT to most addresses, highlands and islands are more, sometimes considerably. The delivery cost looks less on the invoice but then they add HGV and congestion zone surcharges so £8 is about right. I guess your packages are probably 1kg or less but they don't offer a lower rate, for me its the same whether I send one bottle or six.
I don't pay for additional insurance for the reason you state, it costs a lot and they make it almost impossible to make a valid claim. If your packages are obviously phones I suspect the temptation to steal them is higher than for my boxes both by customers and couriers. Perhaps you could try using a larger plain outer with a protective filler to disguise the product and see if the disappearance rate drops.
Hello,
I find it extremely concerning that if as a seller, I'm not meeting the target rate of below 5% for uploading an invoice within 24 hours of a customer payment, I am at risk of deactivation.
If this is such a sensitive metric that can lead to de-activation of an account, why isn't there a notification alert from Amazon requesting sellers to upload the invoice within 24 hours of the payment being made with the order I.D for said invoice each time? We get an email alert to respond to buyers messages within 24 hours of the buyer message for instance.
As sellers, we have a host of duties to perform. Do they expect us to check the orders page every few hours to ensure this mundane task is promptly met within a very narrow timeframe each time? This is extremely unreasonable in my humble opinion. I would like to adhere to this, however, life gets in the way, and without notification prompts, this is very difficult to adhere to ALL OF THE TIME.
Is there a way to receive an alert from Amazon each time an order is placed requiring an invoice to be uploaded?
I have auto invoices set up for all the countries where I have VAT registration, but occasionally, you get orders from other EU countries that do not have VAT registration, thus making this task difficult to adhere to without fail.
I kid you not, item delivered at 11:32 this morning, buyer filed an AtoZ claim at 12:01, I refunded seconds later, AtoZ granted against me?!
Amazon = incompetence personified.