Hello,

My Amazon Account has been restricted. I want to submit documents to reactivate my account but the buttons are disable. Please check the attachments. please help

Thanks

I need some advice regarding processing a return request.

I have received a return request for an expensive book, the reason being 'Incompatable or not useful for intended purpose'.

Amazon's guidelines state that this is a situation in which the buyer should fund the return costs.

In the message the green 'auto-authorised' box is ticked, and I am given for options to click on to proceed: 'Edit Authorisation', 'Issue Refund', 'Complete' and 'Contact Buyer'.

Which of four do I click on? How do I know/find out that the buyer will be debited for the cost of the return label?

Also, do Amazon keep their commission on the amount the buyer paid, or will that be returned to me?

Any advice would be welcome. Amazon's voluminous notes on this don't seem to address these questions.

Thank you very much for your advice. There is an Amazon label against the order, along with tracking id, so presumably the buyer has already dispatched the book back to me. Once I receive it I intend to message the buyer explaining that I am going to deduct the cost of the label from the refund. This may help to ward off an A-Z claim. By the way, I think it's disgraceful that Amazon keeps a proportion of the fees on the item. I will already be ot of pocket for what I paid to ship the book to the buyer.

Currently it is but only by a couple of pence for 100 gram and 250 gram. Other tiers I am not sure as I don't use them.

As I stated in my post when the price rises for 2nd Class on Account start in July then CRL48 will be cheaper again.

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CRL48 is more expensive than Second Class Large Letters as royal mail charges different types of surcharges such as Normal Surcharge for using CRL Service and Green Surcharge.

Second Class via Amazon Buy Shipping. It's the same price as the Post Office and buying from Amazon gives you a VTR and A-Z Claim protection.

Pardon for my ignorance as I am new here. I am planning to sell and ship items that can be in a small letter size envelope. I just simply need advise as to what would be the best shipping option for me. I thought Royal mail second class that is worth 85p would be quite sensible. Please let me know your ideas. Many thanks in advance!

Should I just setup a new account?

This account was created in 2014 and not used.

The only problem is all my details are the same.

My account is deactivated and I am trying to reactivate it, the links take me to the account health reactivation page where there are no policies to address when I try to contact support they tell me I can not raise support requests for this and I have to appeal the violations / cases on the reactivation page but I have nothing there.

Hi Everyone - did anyone get anywhere on this? I am battling the same issue and find it impossible to provide the documents amazon are asking for. With a serviced office / virtual office they dont provide any document mentioning rent, rates or council tax bills etc

I'm reaching out for advice on how to handle a VAT verification issue with Amazon. They've informed us that our disbursements could be temporarily withheld worldwide due to questions about our VAT establishment in the UK.

Our business is a UK Limited company, VAT registered for over 6 years, and legally compliant with all VAT requirements. However, we use a virtual office address, and Amazon is requesting proof of a physical operating address. They won’t accept any documentation other than a rental agreement or utility bill, which I can't provide since our registered business address is not our physical location (I prefer not to use my home address publicly) I’m sure that I’m not unique in this situation.

After extensive discussions with an account specialist, it seems Amazon will only accept specific documents like a rental agreement or utility bill for verification. Unfortunately, I cannot provide these for my virtual office and I am unable to switch the address to my home at this stage of verification.

Amazon's stance is that if we cannot verify being established in the UK they will demand the ‘unpaid’ VAT from us . This is confusing and seems unfair, given that we've been diligently VAT compliant for over six years and legally required to be VAT registered (Our turnover is above the threshold).

Has anyone successfully navigated this verification process with a virtual office address? Any guidance or suggestions would be greatly appreciated.

Thanks in advance for your help!