A customer purchased a Ministry Of Sound CD but was disappointed with the DJ party style track mastering. She therefore left a negative feedback rather than a product review. I contacted the customer and offered her an alternative product which she loved. She then tried to remove the original negative feedback but has been completely unable to achieve it despite her spending over an hour on the phone to Amazon buyer customer support. She has also sent me a number of Amazon buyer-seller messages to say she wants to remove the feedback but needs help because she is not up with the technology.

After all of her efforts with buyer customer support, the result was an Amazon message sent by buyer support to me to say that I should remove the feedback? (See below)

"...Dear Amazon Seller, This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:

Product: B0714H5FZH Order number: 205-6165475-6531550 Return requested: No

Reason for contact: cx wants the feedback to be removed , please get this done as soon as possible Please respond to this request within 48 hours. Thanks, Amazon Customer Service..."

I got in touch with Amazon Seller support and they contacted the feedback team but the answer coming back was that yes they can see that the buyer is trying to remove the feedback and has technical difficulties but unfortunately there is "nothing they can do".

Lets face it, the software options are difficult to handle, finding where to remove feedback is not easy to find even when you are experienced and the process of contacting support is being made ever more awkward.

This has been an unbelievable and disappointing experience for both buyer and seller surely Amazon can handle these situations better ?

Sometimes I am staggered at what people do. We Always try and help customers where we can and our service record shows that but in over 7 years the worse case of buyer manipulation ever. Really not sure what to do so answers on a postcard.

A customer buys a personalised item of clothing and we ship tracked 48 as always within 24 hours. After we shipped the item the customer asks to change the size. We said we would assist the customer where possible to soften the blow of their mistake so contact us when they receive it. The item was delivered 4 days ago. This morning with no further messages and A-Z saying hasn't arrived and 10 minutes later an order in the size they wanted their order changed to. What would you suggest. Clearly I will appeal the A-Z but pointless I guess.

Hi!

I have Finnish company, which is going to take care off all our sales in Amazon EU.

We have established subsidiary to UK (Registered to HMRC, owned 100% by our Finnish company) and that company is going to take care off all sales in UK. I already have 1 Seller Central account (directed to Finnish company) for EU sales.

I am not sure should i add our UK companys VAT number to current Seller Central account VAT listings or should I setup a new account for UK company? I have understanded that it's illegal to have 2 Seller Central accounts, especially if you are selling the same products.

If you link your RM account then you can't buy 2nd Class Large Letter on account through Buy Shipping you can only buy 2nd Class Large Letter at public prices.

So I don't think this will be the way to go if you are looking at using 2nd Class Large Letter.

The service code in click and drop is CRL48 for Royal Mail 48.

Royal Mail 48 is really for VAT registered sellers as to make it cheap you have to claim back the VAT.

Presently 2nd Class Large Letter is a penny or so cheaper than Royal Mail 48 for 100 gram/250 gram large letters. When the price rises for 2nd Class account post happens in July then Royal Mail 48 is significantly cheaper.

If you link your RM account you can buy Royal Mail 48 through Amazon Buy Shipping.

Has anyone found a solution to this?

The error message prevents me from accessing my seller account, which means I can't see or process any orders which means my account will be at risk of deactivation.

I have tried to add a new charge method as my old card is no longer valid.

I have tried two different cards and still get the same error message. THERE WAS A PROBLEM. PLEASE CHECK ALL DETAILS ARE CORRECT.

All card details ARE correct, name spelled correctly, number, expiry date (which expires in about 9 months, not 6 or under). amazon have my same address as a bank.

I try several times until I can't try until 24 hours due to security reasons.

I have opened several cases with Amazon and no resolution. I have been told I need to verify my old card - I can't do as the bank account no longer exists.

I have been told get a Credit card instead.

Other Amazon reps have talked me through the process to add new charge method which I have already done so many times and the same happens. Error message appears.

I have screenshotted error message and I am getting nowhere!

Has anyone found a resolution to this? Please help, so frustrated

Hello, I have been talking to amazon for weeks now about inventory that we sent that they claim the contents didnt arrive.

The next step would be to take them to small claims court. Has anyone done this before?

Just to explain what happened: we send boxes to Amazon on 1 May 2024 via their own UPS service. They were tracked and delivered. The boxes were 15kg each (two inner cartons) with 32 units per box (around 330g each). Totalling 64 units.

They started checking them in, then weeks passed and the checked in quantity stayed on 0. It then eventually said that the shipment was complete and that it was short by 64 units(!).

I made the online request on the shipment for a review, and they said they recounted the stock across the warehouse and found 3 extra products of ours, but a different SKU (I assume this was nothing to do with the shipment, but just three extra items after a re-count)

I contacted them and asked them to investigate, after two weeks they came back and said that the investigation was complete and that they didnt receive any goods. They scanned in the boxes, the boxes were 15kg each. So how on earth have no items been checked off. According to their logic the boxes must have been empty because, of course, they cant possibly have lost the stock or boxes somewhere.

Is the next step making a claim through the courts? Any advice would be appreciated.

I was wondering if someone could help. I've done successful A to Z appeals before but never won one on a Royal Mail Tracked 48 - can someone please help with a template they've used themselves on winning A to Z appeal specifically for a Tracked 48 with photo+gps but NO signature? has anyone here won one and if so would be kind enough to share what they said to Amazon to win appeal?

Circumstances/Particulars

• buyer ordered 3 weeks ago,
• shipped on time AND added tracking to Amazon on time
• correct item shipped,
• photographed before shipping / scanned serial number,
• proof of postage, sent tracked 48 click and drop
• shows tracked and delivered with photo and GPS by Royal Mail ONTIME and before the Amazon delivery ETA
• No signature on delivery was captured.

So order metrics are all good. Few days after delivery buyer messages, 'dont have the item blah blah' we respond with tracking, link to Royal Mail, GPS and ask him to check again and get back to us, no reply from buyer..

This weekend (2 weeks after showing delivered) buyer opens A to Z.

Amazon open and shut case, they issue buyer full refund and take the funds from ME! BUT they give me this BS

"The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate."

LOL are they actually taking the p*** because they're even telling me they got decent information to show the order was with the customer and yet they still granted it for a full refund, are they honestly having me on.

So anyway back to my Question anyone won an A to Z on tracked 48 without a signature?

has No-one won an appeal on A to Z INR for tracked 48?

My charge method worked for several months after I renewed my card because it expired. Then, suddenly, I received a message that my charge method is not valid. I checked my details in the charge method section and ensured they are correct. I even updated them again, but they are still not accepted, even though I have waited 48 hours as suggested by other forum members.

I also read that some forum members say that a credit card is required, but I have been an experienced seller here on Amazon for over five years and have never been asked for a charge method other than a debit card. It very much depends on the country you are in, and I understood that both debit and credit cards are suitable for sellers from European Union member states.

I also contacted my bank to make sure the problem is not with my card settings. The bank confirmed that everything is fine on their end.

I don't know what to do now. I have been blocked for almost a month. Please help.

Hi

I’m sure I’ve seen the sentence before. I suspect a drop shipper is looking back through their Amazon orders and if the tracking shows the item as not delivered (frequently the case with Royal Mail 48) they demand a refund using the following wording

”I still have not received my order even though the estimated delivery date has passed. Can you process a full refund for my order no ’

Anyone else seen this?

Cheers