I was wondering if someone could help. I've done successful A to Z appeals before but never won one on a Royal Mail Tracked 48 - can someone please help with a template they've used themselves on winning A to Z appeal specifically for a Tracked 48 with photo+gps but NO signature? has anyone here won one and if so would be kind enough to share what they said to Amazon to win appeal?

Circumstances/Particulars

• buyer ordered 3 weeks ago,
• shipped on time AND added tracking to Amazon on time
• correct item shipped,
• photographed before shipping / scanned serial number,
• proof of postage, sent tracked 48 click and drop
• shows tracked and delivered with photo and GPS by Royal Mail ONTIME and before the Amazon delivery ETA
• No signature on delivery was captured.

So order metrics are all good. Few days after delivery buyer messages, 'dont have the item blah blah' we respond with tracking, link to Royal Mail, GPS and ask him to check again and get back to us, no reply from buyer..

This weekend (2 weeks after showing delivered) buyer opens A to Z.

Amazon open and shut case, they issue buyer full refund and take the funds from ME! BUT they give me this BS

"The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate."

LOL are they actually taking the p*** because they're even telling me they got decent information to show the order was with the customer and yet they still granted it for a full refund, are they honestly having me on.

So anyway back to my Question anyone won an A to Z on tracked 48 without a signature?

has No-one won an appeal on A to Z INR for tracked 48?

My charge method worked for several months after I renewed my card because it expired. Then, suddenly, I received a message that my charge method is not valid. I checked my details in the charge method section and ensured they are correct. I even updated them again, but they are still not accepted, even though I have waited 48 hours as suggested by other forum members.

I also read that some forum members say that a credit card is required, but I have been an experienced seller here on Amazon for over five years and have never been asked for a charge method other than a debit card. It very much depends on the country you are in, and I understood that both debit and credit cards are suitable for sellers from European Union member states.

I also contacted my bank to make sure the problem is not with my card settings. The bank confirmed that everything is fine on their end.

I don't know what to do now. I have been blocked for almost a month. Please help.

Hi

I’m sure I’ve seen the sentence before. I suspect a drop shipper is looking back through their Amazon orders and if the tracking shows the item as not delivered (frequently the case with Royal Mail 48) they demand a refund using the following wording

”I still have not received my order even though the estimated delivery date has passed. Can you process a full refund for my order no ’

Anyone else seen this?

Cheers

You don't have to send Royal Mail Tracked 48.

You can send Royal Mail 48 if you wish - which provides a delivery scan only. If that scan doesn't occur - then VTR will reduce - however amazon state that they validate unscanned parcels - which for Royal Mail at least, they do definitely confirm. You will still get warning emails, but you won't get your listings blocked.

The only exception is small letter post - this has to be purchased through Amazon Buy Shipping.

Hi, my account is suspended and I made an appointment for a video verification.

The 1st appointment was on June 14 at 11am and I never received notification that that appointment was successful.

The 2nd appointment was on June 17th at 11am, but until now I have not received notification of the success of that appointment.

How can I receive the email notification 48 hours before the video review? Thanks

I am in the process of shifting the management of my EU VAT from Avalara to Avask. We are a UK company trading in the EU for 1 year, successfully. In france, the country to which we export, our import VAT is reverse charged, so we don't have VAT liabilities in France.

Going through the process of change, Avask are saying that we need a SEP B2B account. we don't have one of these and I haven't a clue what it is. Avalara don't, either. The alternative is to pay Avask Euro 40 a month for the privilege.

Can anyone shed any light on this ?

Hello Sellers,

We need your help to address an issue mentioned by a few Sellers on the Forum.

The current character limits in Seller Central are preventing some Sellers from fully entering their legal business names.

Specifically, the "Identity Information" section under "Account Info -> Business Information" only allows for company names up to approximately 40 characters. Any attempt to input a longer name results in truncation.

For Sellers with longer company names, this creates a mismatch between the name on their VAT registration and the name displayed in Seller Central.

To properly report this issue, we need more feedback from you:

1. Share your stories! You can provide specific examples and company names.
2. What proposal would you recommend for Amazon to support longer legal company names?

Drop your thoughts in the comments below. We’re listening!

-Simon

No i don't have Vat , But my UK marketplace was charged due to Vat registion fee , but i never sold single product in those Market but i got charge 42£ but recently i payed all the dues , now my UK market place or another market place are clear of all dues

I have made multiple shipments recently, and certain color variations of my products almost always go missing.

Shipment FBA15J26FK6J: 125 units packed, only 50 units received, 75 missing.

Shipment FBA15J2BTC0D: 125 units packed, only 74 units received, 50 missing (I found the 1 lost item).

Shipment FBA15J3G52YW is still active, 125 units packed, only 84 units received, 41 units missing.

Total missing units: 166.

There is a pattern to the missing items; they are all the same color variations - green, purple, and pink. This can't be an accident. They all have the same package quality, same label quality, and they are in the same box as others, but only these colors go missing. What is going on? Amazon support didn't help. They made no explanation about whats going on. As a seller, I am starting to loose my trust to amazon.