Thankyou, yes I did and I attached copies of about 10 post labels that they said had invalid tracking and copied the FAQ into the reply, so to say the least I was a bit surprised

You don't have to be VAT registered to use FBA unless you aren't established in the UK.

The revenue calculator is set to the default of a seller being VAT registered so it assumes VAT at 20% of sale price and no VAT on fees. In reality for non-VAT registered seller they can set the VAT rate to 0 but will have to manually add 20% onto the fees.

I have a quite simple question, but apparently it's too difficult for customer service because they haven't been able to answer my question for a week and when they answer it's pointless, e.g. to sell on FBA I have to be VAT registered. I am a sole trader, not VAT registered for 9 years, my income is less than the VAT limit. I understand that the fee is 15.3% DIY, that there is a transport fee, and what about the rest of the fees? I compared the revenue calculator between FBA and my warehouse and I don't know why it says estimate VAT 20%, does it mean that Amazon will automatically collect VAT on the sale? I know that I pay VAT on all fees. Can someone explain fee, VAT etc.?

Many sellers are selling branded products from another company under their own brand. This makes the listing a misrepresentation given that a customer believes they are buying from one brand, but the product is actually from another. Is this allowed?

Below, I have listed the Asin for the probiotic chew supplement from the brand Oimmal, and beneath it there are 8 other Asins for brands selling the same product or variations of this Oimmal product.

This same thing happens in many categories. Given that to list my products I had to show extensive evidence of my branding being on my products, along with a specialist call with brand registry where I had to show 50 branded units of my product, I'm curious why this is permitted and what the specific rules about this are?

B0C4LP65KQ - Oimmal

B0C5C4Z1K9 - Oimmal product listed under tkwwty brand.

B0C274ZPHT - Oimmal product listed under HRAMEX brand.

B0CBPPXCQ1 - Oimmal product listed under Frovetani brand.

B0CHHY3F4L - Oimmal product listed under Vinimay brand.

B0CDFP7QMB - Oimmal product listed under PLOBRT brand.

B0C7VTJWRB - Oimmal product listed under RSGRT brand.

B0CBC5D4KX - Oimmal product listed under HUALIJIA brand.

B0CC44Z4ZJ - Oimmal product listed under Bieyoc brand and Caro Organics brand.

I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.

I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).

With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.

I think we have to face different issues; one is the bots that change category, and then you have a set of candles under sports - golf etc. The other issues is sellers who create listings without thinking. My favourite has to be those that copy the text of the wholesaler's product page including things like:

"this wholesale product comes in a cartoon of 24 units",

"check our website for other similar products that your customers will love"

"EAN 52098900938942"

"Thinking of visiting our showroom? Drop us a line and you will get a 10% discount"

"assorted colours and sizes in each cartoon"

"This Purchase is 24 Units "

"RRP £24.99"

We always have to be careful where we list our offers as the risk of having returns is very high if there is misleading information, some customers also try it on at the first occasion. I am expecting a A-Z any minute now as a customer complained that she got only one pack when in the listing there is a photo with three packs. The title and description are ok this time, they clearly state it's ONE pack but still.. I told her to return it if not happy but she wanted a refund and keep the item

Thank you Stillhere. I have opened 12 cases with the Help people trying to find out what I am doing wrong. That has not been mentioned once. Millions of people self-publish books. Most sell very few copies. Nor will mine.... so it would be ridiculous to register as a business with its monthly payments when I will probably sell, at most, 10 or 20 copies of my book. What do other people do?

Cheers, I've emailed but had no response either.

Not sure how it works myself but I think it's basically just a delay of 7 days + on everything from the 19th

So it'll be a gap of 7 days or more and then you'll be back to where you were on the 19th. I think...

ie. If you earned £100 from dispatched orders on the 19th and £150 on the 20th then you'll have £100 available to take on the 27th (based on next day delivery plus 7 days) and £150 available on the 28th

Not sure if that's quite right but that, or something along those lines, is what I'm expecting.

Seem like Amazon just get to effectively steal 7 days + worth of sales proceeds from us. I say steal, we'll get it back, but only 7 days after we stop trading which will, hopefully, be many years down the line.

I normally withdraw money once a week, I just checked and I have funds in my account, also a reserve.

Example I have 20k, deferred 8k, available 12k

However the request button says 0.00 and not 12k

In the drop down is it says now or settlement date, its set to now.

So I dont understand why I can't take the money? Glitch?

I am listing it as New. You have got me a bit confused by the two Individual options. l have an Individual selling Plan where I do not pay the £30 a month fee. When I look at Settings Account Info it says I am registered 'Sell on Amazon: Individual.' I had to provide items for verification. I only want to sell the one, self-published book! The selling guide for an Individual selling plan mentions that you can sell new items .... and there is no VAT on books in UK. Thank you JillyB for trying to help. After two weeks trying, I am at the end of my tether.