in my account it says

Your next scheduled transfer initiation date is 02/07/2024*. However, if your available balance remains £0.00, no transfer will be initiated on that date.

all funds are in account level reserve .

Hello Amazon KYC Verification team,

Sadly, we still do not have an update on our KYC verification and this has now become a business critical event.

Our account verification was triggered & responded to mid April 2024, today is June 22 2024. It has been more than 3 months. During this period i have been asked dozens of times - "Please submit your last document as to verify your account" One time it's postal code, second time bank account, 3rd time not clear owners. Every time only 1 document pending, when submit it, you are requesting for something old that's already approved.

Then :....."This validation can take up to 24 hours, and might take up to 10 working days in some cases. During this time, your Identity Information cannot be edited."...

Since 07 June I have submitted my last batch of requested documents, 10 business days already past. Wrote to your support team, and got same message - "We cannot give you an exact deadline, but our team is working hard to complete verification as soon as possible."

During this time i got more than 10 phone calls and mails from different team members, assuring me that this is the last document that's requested and in few days, some rejection went back to ask for same documents that are provided according your standards.

I am very sorry to trouble you all, but could I kindly call on your support to help conclude these KYC checks which are having a damaging effect on our business. I'm selling since April, and have thousands of EUR to be sent to our family business since then, it's very sad to see that you are saying that you are supporting family businesses when to see that the reality it's controversial.

Please can this case be escalated to the managers of the internal team to complete this account review as a matter of priority today.

I look forward to hearing from you, case ID that's "transferred" to the "unknown who and where" is 9908558342.

Kind regards

Hi @Seller_z3k8APxGfbQEK,

Having checked our SFP order for today, we can see 0 orders are due to be shipped by today.

There are at least 17 orders placed after 4pm on Friday, all with a ship by date on Monday, despite our collection date and shipping settings set for Sunday pick up and dispatch.

It seems that we're still facing the consequences of this issue and it is impacting our weekend sales.

Please can you assist?

Hello

Looking for some advice in relation to a customer return. Here is a breakdown of events:

-Item was purchased on 30th October 2022

-Amazon has refunded the customer on 20th March 2024 - that is nearly 17 months after the item was bought.

-The return was received on 28th March and immediately disposed of as it had batteries in it.

The headset is worth over £150 and amazon are refusing to reimburse me for it. Is there anything that can be done to get the cash back?

Thanks

Hello. our account was deactivated on 11 april 2024 and funds were hold. upon enquiry with multiple teams on emails, we waited for 60 days. now today on 21 june 2024 we had our interview call done for identity verification. we received email after the interview as mentioned below. i would like to know when the funds will be released as the person only verified my passport and ask few basic questions only. it went smooth. and what enforced team they talking about? as my account deactivated due to recent VAT issue. i will resolve it with the team once the funds will be released as per amazon withhold policy.

@Seller_z3k8APxGfbQEK@Seller_hnDMgUKxMh1V4@Seller_Huz6FT08OxHAR@Seller_yk3kzHpjMMa4B your help will be appreciated if you could get this sorted asap and get my funds released please.

I am doing FBA and Amazon keeps the buy box with 6-7 months of shipping time on some of my listings. How on earth can it be possible? It cannot be accepted as a normal shipping time and there is no chance to beat those prices. Amazon does not allow us to win the buy box.

it depends on the product, if I have a product that sells relatively well, have few or no returns, doesn't require much packaging, I am happy with 15%/20%. I agree with you, it's important to focus on the bottom line, what other sellers do or how much you sell is not important. I am up 67% from last June and yet I sell less products.

Seller_soBD2wwhsVOww

For me,25% is minimum I know many sellers run at a margin way lower there's lots of busy fools on here. I currently average 35-40% daily/monthly.If any sku drops below 25% I just dump it & move on

Hi,

We are struggling with our delivery days. On our SFP listings it says, and in all the shipping settings, Zero Day Handling (Same Day) and 4pm cut off for 4:30 collection.

So, when we check our ASINS, today for example, Order in the next 17 minutes (matches the 4pm cut off) for Delivery WEDNESDAY 26th? It doesnt matter what we change, it doesnt get any better. It always used to be next day showing, and obviously this now means our sales have fallen off a cliff.

Any ideas why this is and how we can change it? Seller Support - no idea?

Has DD+7 come into effect now?

On the 6th March Amazon took delivery of a pallet from us but, after 100+ days, the shipment is still listed as "In Transit"

We've raised several support cases and provided every document requested, including the signed delivery note, but the response is always the same; "we’ve determined that this shipment is not yet eligible for reconciliation".

We're clearly stuck in a loop where Amazon won't investigate until 60 days after a shipment checks-in - but that'll never happen because they haven't checked it in.

We've spoken to several support representatives who have promised to investigate ... then we get another automated email telling us it's "not yet eligible for reconciliation".

Has anyone else managed to resolve a similar situation? - I feel we're just going round in circles now.

Any suggestions gratefully received